TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from MANDITORY UPGRADED SERVICE I wanted just the bare minimum basic service. Through out the entire process it asks if you'd like to upgrade. I marked "do not upgrade" every time and when it came time to file, I was charged for the premium package and there was no way to opt out of it. Very annoying.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing experience filing taxes Outstanding experience. Simplified for average users.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax is better than the competition. Good product, works as expected. I did not need customer service, a bit on the expensive side. I like not having to install on my computer. Reason I used this product is that H&R Block had poor customer service, inferior product which would not install on my computer and required too many phone calls and wait time to get help. I will probably continue to use this product in the future.
Date published: 2021-02-19
Rated 3 out of 5 by from TurboTax Missed Handled NYS & Local Pension My NY State return was rejected. Had to update and rework my NYS Return because TurboTax deducted the NYS & Local Employees Retirement System pension twice on form IT-201. Pretty obvious error that was introduced in the 2020 version.
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax was Average Some of the screens did not flow. Kept having issues saying the SS # was wrong but could not change it, had to start all over to get rid of the error
Date published: 2021-02-19
Rated 5 out of 5 by from Wonderful Company TurboTax is very user friendly and easy to understand.
Date published: 2021-02-19
Rated 3 out of 5 by from annoyed but getting a return so it's fine Very annoyed that state taxes now have a separate charge when they used to not. Also annoyed that I am charged to direct deposit my return to my bank. I have used Turbo Tax for several year now, next year I will debate before returning.
Date published: 2021-02-19
Rated 4 out of 5 by from Nice and easy. We have used Turbo Tax for years. It keeps information so I don't have to re-enter it every year.
Date published: 2021-02-19
Rated 5 out of 5 by from So easy!!! First time filing Tykia saved me!!! She was patient, nice, and guided me through everything. She deserves a raise. Seriously, I would have cried without her.
Date published: 2021-02-19
Rated 5 out of 5 by from works great and is easy It makes my taxes easy and fast. And i get a quick return
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3369
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from MANDITORY UPGRADED SERVICE I wanted just the bare minimum basic service. Through out the entire process it asks if you'd like to upgrade. I marked "do not upgrade" every time and when it came time to file, I was charged for the premium package and there was no way to opt out of it. Very annoying.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing experience filing taxes Outstanding experience. Simplified for average users.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax is better than the competition. Good product, works as expected. I did not need customer service, a bit on the expensive side. I like not having to install on my computer. Reason I used this product is that H&R Block had poor customer service, inferior product which would not install on my computer and required too many phone calls and wait time to get help. I will probably continue to use this product in the future.
Date published: 2021-02-19
Rated 3 out of 5 by from TurboTax Missed Handled NYS & Local Pension My NY State return was rejected. Had to update and rework my NYS Return because TurboTax deducted the NYS & Local Employees Retirement System pension twice on form IT-201. Pretty obvious error that was introduced in the 2020 version.
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax was Average Some of the screens did not flow. Kept having issues saying the SS # was wrong but could not change it, had to start all over to get rid of the error
Date published: 2021-02-19
Rated 5 out of 5 by from Wonderful Company TurboTax is very user friendly and easy to understand.
Date published: 2021-02-19
Rated 3 out of 5 by from annoyed but getting a return so it's fine Very annoyed that state taxes now have a separate charge when they used to not. Also annoyed that I am charged to direct deposit my return to my bank. I have used Turbo Tax for several year now, next year I will debate before returning.
Date published: 2021-02-19
Rated 4 out of 5 by from Nice and easy. We have used Turbo Tax for years. It keeps information so I don't have to re-enter it every year.
Date published: 2021-02-19
Rated 5 out of 5 by from So easy!!! First time filing Tykia saved me!!! She was patient, nice, and guided me through everything. She deserves a raise. Seriously, I would have cried without her.
Date published: 2021-02-19
Rated 5 out of 5 by from works great and is easy It makes my taxes easy and fast. And i get a quick return
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3369