TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Terrible experience in 2020 I have used TurboTax for 8 years. This year I had so many technical issues. 1. The software claimed it imported my w2. I confirmed all the information was accurate. However when it came to do a final review, it magically didn't have values entered in box 12 anymore and I had to re-enter that information. 2. Last year I changed jobs so I had 2 w-2s. This year I only had one. It asked in the beginning if I wanted to remove them I said yes. However when I got to the review it claimed it needed information for my current w2 again. I punched it all in and then the software thought I worked for the same company twice and doubled all the values. This eventually forced me to start over. 3. When I started over I ran into the same problem in problem 2. However this time when it said it was missing info I went back to look at the income step again, and low and behold my job was listed twice, so was other items. I had to delete them. I even had to delete my state refund amount from 2019 and manually enter it again. I had to do this because the value displayed was double what it actually was. If I would edit it would be correct. Click save. Value would be double. Those were the worst problems I experienced. All of them clearly technical in nature. Oh and the only form of "support" they offer is Tax support for more money. When clearly I need tech support since the software was operating incorrectly.
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome Very helpful, made everything so easy to understand.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is always on time thanks so much I did it once again another year down thanks to turbotax
Date published: 2021-02-22
Rated 4 out of 5 by from Efficient and convenient Turbo tax deluxe is easy to use and clearly explains the deductions.
Date published: 2021-02-22
Rated 5 out of 5 by from Queen very helpful and easy process. my first time every preparing my very own taxes refund and I was very excited.
Date published: 2021-02-22
Rated 5 out of 5 by from Quick Quick and easy to use. Especially since this was my first time filing
Date published: 2021-02-22
Rated 4 out of 5 by from TurboTax makes doing taxes less painful Found it easy to complete my taxes in a correct and easy manner.
Date published: 2021-02-22
Rated 5 out of 5 by from turbotax very easy to use filing process very easy to follow .list of tax credits seemed to on &on..Never realised there were so many.
Date published: 2021-02-22
Rated 2 out of 5 by from Started free, then charged me. Started free with basic W2s tax filing then suggested I needed to pay to double check a 1 time closing of an old 401k account. Took 2 seconds to tell me "sorry there's nothing we can do to change this outcome" which was already known but I couldn't proceed without agreeing to the upgrade payment. Then weeks later tell me it was never actually filed that I didn't complete all my steps. Isn't that what upgrading is suppose to assist with if I was not completely done.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is awesome I have always loved using turbo tax software for my taxes
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3313
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Terrible experience in 2020 I have used TurboTax for 8 years. This year I had so many technical issues. 1. The software claimed it imported my w2. I confirmed all the information was accurate. However when it came to do a final review, it magically didn't have values entered in box 12 anymore and I had to re-enter that information. 2. Last year I changed jobs so I had 2 w-2s. This year I only had one. It asked in the beginning if I wanted to remove them I said yes. However when I got to the review it claimed it needed information for my current w2 again. I punched it all in and then the software thought I worked for the same company twice and doubled all the values. This eventually forced me to start over. 3. When I started over I ran into the same problem in problem 2. However this time when it said it was missing info I went back to look at the income step again, and low and behold my job was listed twice, so was other items. I had to delete them. I even had to delete my state refund amount from 2019 and manually enter it again. I had to do this because the value displayed was double what it actually was. If I would edit it would be correct. Click save. Value would be double. Those were the worst problems I experienced. All of them clearly technical in nature. Oh and the only form of "support" they offer is Tax support for more money. When clearly I need tech support since the software was operating incorrectly.
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome Very helpful, made everything so easy to understand.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is always on time thanks so much I did it once again another year down thanks to turbotax
Date published: 2021-02-22
Rated 4 out of 5 by from Efficient and convenient Turbo tax deluxe is easy to use and clearly explains the deductions.
Date published: 2021-02-22
Rated 5 out of 5 by from Queen very helpful and easy process. my first time every preparing my very own taxes refund and I was very excited.
Date published: 2021-02-22
Rated 5 out of 5 by from Quick Quick and easy to use. Especially since this was my first time filing
Date published: 2021-02-22
Rated 4 out of 5 by from TurboTax makes doing taxes less painful Found it easy to complete my taxes in a correct and easy manner.
Date published: 2021-02-22
Rated 5 out of 5 by from turbotax very easy to use filing process very easy to follow .list of tax credits seemed to on &on..Never realised there were so many.
Date published: 2021-02-22
Rated 2 out of 5 by from Started free, then charged me. Started free with basic W2s tax filing then suggested I needed to pay to double check a 1 time closing of an old 401k account. Took 2 seconds to tell me "sorry there's nothing we can do to change this outcome" which was already known but I couldn't proceed without agreeing to the upgrade payment. Then weeks later tell me it was never actually filed that I didn't complete all my steps. Isn't that what upgrading is suppose to assist with if I was not completely done.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is awesome I have always loved using turbo tax software for my taxes
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3313