TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax. Started out great. Some where in the middle I got confused and entered the wrong amount. Did not realize I had done that until I was almost finish. Tried to change the amount but not figure out how to do it with the help from one of your associates.
Date published: 2023-01-30
Rated 1 out of 5 by from Rejections I used to love to file my information with Turbo Tax but this year it was deplorable. I had to re-file 3-4 times. Why all because the I.D. number and AGI didn't match. This is pathetic.
Date published: 2023-01-30
Rated 5 out of 5 by from Great job for helping out At first i had a bad experience with Live expert, but right at the end it was great.
Date published: 2023-01-30
Rated 5 out of 5 by from Turbotax is great Fast , straightforward, courteous, on time, clear.
Date published: 2023-01-30
Rated 4 out of 5 by from easy to use super fast Very Satisfied Will recommend to others and expect to use yearly.
Date published: 2023-01-30
Rated 2 out of 5 by from Frustrating for 2022 I had several issues this time with completion year. I was not happy to be informed that the only way to make corrections was to start over. If expert help is offered and screen shares are available, there should be actual solutions offered other than starting over. For one of two state returns...a zero was entered where it should have been blank. It would not allow me to clear and said that my other state was correct. After several tries on my own, I tried the chat only to be informed that I needed to delete the state return and start over (leaving my other state as is). I made sure everything was fine, went to complete final submission only to have my OTHER state come back with issues (when it was complete fine before). These situations made me lose trust in all directions and for the first time using TurboTax, I'm NOT confident with my submissions and I'm supremely disappointed with the lack of help and the costs we paid for said help. If a refund for the prep-costs was an option, I would certainly take it because of my 2022 filing experience.
Date published: 2023-01-30
Rated 5 out of 5 by from What a great experience with Live agent I had a number of questions so connecting with a Live agent, Paul. He was easy to work with and really helped me!
Date published: 2023-01-30
Rated 5 out of 5 by from Super Service Always quick and painless. Have used them for several years and always get great service.
Date published: 2023-01-30
Rated 5 out of 5 by from This software is great I've used it over 20yrs I love this program and used it for about 20yrs and will prob. always use it.
Date published: 2023-01-30
Rated 5 out of 5 by from Turbo Tax is Amazing i love them love them they help walk you through everything. they show you what needs to be fixed
Date published: 2023-01-30
All TurboTax® Offerings Reviews - Page 3214
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax. Started out great. Some where in the middle I got confused and entered the wrong amount. Did not realize I had done that until I was almost finish. Tried to change the amount but not figure out how to do it with the help from one of your associates.
Date published: 2023-01-30
Rated 1 out of 5 by from Rejections I used to love to file my information with Turbo Tax but this year it was deplorable. I had to re-file 3-4 times. Why all because the I.D. number and AGI didn't match. This is pathetic.
Date published: 2023-01-30
Rated 5 out of 5 by from Great job for helping out At first i had a bad experience with Live expert, but right at the end it was great.
Date published: 2023-01-30
Rated 5 out of 5 by from Turbotax is great Fast , straightforward, courteous, on time, clear.
Date published: 2023-01-30
Rated 4 out of 5 by from easy to use super fast Very Satisfied Will recommend to others and expect to use yearly.
Date published: 2023-01-30
Rated 2 out of 5 by from Frustrating for 2022 I had several issues this time with completion year. I was not happy to be informed that the only way to make corrections was to start over. If expert help is offered and screen shares are available, there should be actual solutions offered other than starting over. For one of two state returns...a zero was entered where it should have been blank. It would not allow me to clear and said that my other state was correct. After several tries on my own, I tried the chat only to be informed that I needed to delete the state return and start over (leaving my other state as is). I made sure everything was fine, went to complete final submission only to have my OTHER state come back with issues (when it was complete fine before). These situations made me lose trust in all directions and for the first time using TurboTax, I'm NOT confident with my submissions and I'm supremely disappointed with the lack of help and the costs we paid for said help. If a refund for the prep-costs was an option, I would certainly take it because of my 2022 filing experience.
Date published: 2023-01-30
Rated 5 out of 5 by from What a great experience with Live agent I had a number of questions so connecting with a Live agent, Paul. He was easy to work with and really helped me!
Date published: 2023-01-30
Rated 5 out of 5 by from Super Service Always quick and painless. Have used them for several years and always get great service.
Date published: 2023-01-30
Rated 5 out of 5 by from This software is great I've used it over 20yrs I love this program and used it for about 20yrs and will prob. always use it.
Date published: 2023-01-30
Rated 5 out of 5 by from Turbo Tax is Amazing i love them love them they help walk you through everything. they show you what needs to be fixed
Date published: 2023-01-30
All TurboTax® Offerings Reviews - Page 3214