TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by
Bill from down the hill from
Turbo Tax. Started out great.
Some where in the middle I got confused and entered the wrong amount. Did not realize I had done that until I was almost finish. Tried to change the amount but not figure out how to do it with the help from one of your associates.
Date published: 2023-01-30
Rated 1 out of 5 by
Unimpressed2023 from
Rejections
I used to love to file my information with Turbo Tax but this year it was deplorable. I had to re-file 3-4 times. Why all because the I.D. number and AGI didn't match. This is pathetic.
Date published: 2023-01-30
Rated 5 out of 5 by
Fastback68 from
Great job for helping out
At first i had a bad experience with Live expert, but right at the end it was great.
Date published: 2023-01-30
Rated 5 out of 5 by
EPNF from
Turbotax is great
Fast , straightforward, courteous, on time, clear.
Date published: 2023-01-30
Rated 4 out of 5 by
Kenneth r 5072 from
easy to use super fast
Very Satisfied Will recommend to others and expect to use yearly.
Date published: 2023-01-30
Rated 2 out of 5 by
Cara1585 from
Frustrating for 2022
I had several issues this time with completion year. I was not happy to be informed that the only way to make corrections was to start over. If expert help is offered and screen shares are available, there should be actual solutions offered other than starting over. For one of two state returns...a zero was entered where it should have been blank. It would not allow me to clear and said that my other state was correct. After several tries on my own, I tried the chat only to be informed that I needed to delete the state return and start over (leaving my other state as is). I made sure everything was fine, went to complete final submission only to have my OTHER state come back with issues (when it was complete fine before). These situations made me lose trust in all directions and for the first time using TurboTax, I'm NOT confident with my submissions and I'm supremely disappointed with the lack of help and the costs we paid for said help. If a refund for the prep-costs was an option, I would certainly take it because of my 2022 filing experience.
Date published: 2023-01-30
Rated 5 out of 5 by
Natalie724 from
What a great experience with Live agent
I had a number of questions so connecting with a Live agent, Paul. He was easy to work with and really helped me!
Date published: 2023-01-30
Rated 5 out of 5 by
Gigib63 from
Super Service
Always quick and painless. Have used them for several years and always get great service.
Date published: 2023-01-30
Rated 5 out of 5 by
rjaffeux from
This software is great I've used it over 20yrs
I love this program and used it for about 20yrs and will prob. always use it.
Date published: 2023-01-30
Rated 5 out of 5 by
Ladybugg34 from
Turbo Tax is Amazing i love them
love them they help walk you through everything. they show you what needs to be fixed
All TurboTax® Offerings Reviews - Page 3214
Date published: 2023-01-30
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Bill from down the hill from
Turbo Tax. Started out great.
Some where in the middle I got confused and entered the wrong amount. Did not realize I had done that until I was almost finish. Tried to change the amount but not figure out how to do it with the help from one of your associates.
Date published: 2023-01-30
Rated 1 out of 5 by
Unimpressed2023 from
Rejections
I used to love to file my information with Turbo Tax but this year it was deplorable. I had to re-file 3-4 times. Why all because the I.D. number and AGI didn't match. This is pathetic.
Date published: 2023-01-30
Rated 5 out of 5 by
Fastback68 from
Great job for helping out
At first i had a bad experience with Live expert, but right at the end it was great.
Date published: 2023-01-30
Rated 5 out of 5 by
EPNF from
Turbotax is great
Fast , straightforward, courteous, on time, clear.
Date published: 2023-01-30
Rated 4 out of 5 by
Kenneth r 5072 from
easy to use super fast
Very Satisfied Will recommend to others and expect to use yearly.
Date published: 2023-01-30
Rated 2 out of 5 by
Cara1585 from
Frustrating for 2022
I had several issues this time with completion year. I was not happy to be informed that the only way to make corrections was to start over. If expert help is offered and screen shares are available, there should be actual solutions offered other than starting over. For one of two state returns...a zero was entered where it should have been blank. It would not allow me to clear and said that my other state was correct. After several tries on my own, I tried the chat only to be informed that I needed to delete the state return and start over (leaving my other state as is). I made sure everything was fine, went to complete final submission only to have my OTHER state come back with issues (when it was complete fine before). These situations made me lose trust in all directions and for the first time using TurboTax, I'm NOT confident with my submissions and I'm supremely disappointed with the lack of help and the costs we paid for said help. If a refund for the prep-costs was an option, I would certainly take it because of my 2022 filing experience.
Date published: 2023-01-30
Rated 5 out of 5 by
Natalie724 from
What a great experience with Live agent
I had a number of questions so connecting with a Live agent, Paul. He was easy to work with and really helped me!
Date published: 2023-01-30
Rated 5 out of 5 by
Gigib63 from
Super Service
Always quick and painless. Have used them for several years and always get great service.
Date published: 2023-01-30
Rated 5 out of 5 by
rjaffeux from
This software is great I've used it over 20yrs
I love this program and used it for about 20yrs and will prob. always use it.
Date published: 2023-01-30
Rated 5 out of 5 by
Ladybugg34 from
Turbo Tax is Amazing i love them
love them they help walk you through everything. they show you what needs to be fixed
All TurboTax® Offerings Reviews - Page 3214
Date published: 2023-01-30