TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Comfortable experience I've used TurboTax for 7 years and have felt well taken cared of. I would have gone to a Tax Expert but TurboTax brings it to you. There is nothing better.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use, mostly Filing with TurboTax is easy, however the fees are confusing and you have to pay attention. The chat feature is great and very helpful.
Date published: 2021-02-20
Rated 5 out of 5 by from Very Straight Forward In the current state of things, it was nice to be able to get the same professional results at home. I have paid the big box chains for over 20 years, but never again. I will definitely use TurboTax again next year.
Date published: 2021-02-20
Rated 2 out of 5 by from To clever by half I have used turbo tax for several years so I am writing with some past experience. I found this year's edition of turbo tax to be difficult, almost to the point of being unusable, to use. I was unable to access specific federal schedules and forms I wanted to see. The help section of the program was useless. It provided answers to questions I hadn't asked and no answers to the questions I did ask. I have the feeling who ever put the program together didn't take the time go through it from beginning to end. Earlier years were so much easier to use and were so much easier to search through than this years program. I will probably give turbo tax one more try next year but you have a dissatisfied customer this year. Please no more changes in the name of progress. You took a good product and made a very unsatisfactory one.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is great I mess up on my tax and they helped me. another company try to help and gave me the running around and i went back to turbo tax and they helped me.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is cool There was this nice and helpful gentleman. I’m sorry I can’t remember his name. But he was great at what he does.
Date published: 2021-02-20
Rated 5 out of 5 by from Don't Pay Someone Else For the past 15 years Turbotax has been out tax time hero! Step by step they guide us and even make suggestions for getting the most out of our refunds. Don't pay when you can do it yourself.
Date published: 2021-02-20
Rated 4 out of 5 by from Turbo Tax was great. Filing was easy with one exception. I cashed in a group of EE Bonds and my bank did not send a 1099-INT form and Turbo Tax did not have a line item for that. I called their 800 number and with the help of Mary, we resolved the issue.
Date published: 2021-02-20
Rated 5 out of 5 by from Well Done Ease of use. Simple instructions. Very intuitive. I liked the feature of importing documents from financial institutions.
Date published: 2021-02-20
Rated 5 out of 5 by from Makes it easy and almost fun I have used TurboTax for over 10 years and love it. It makes filing my taxes almost pleasant instead of something to dread.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 3100
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Comfortable experience I've used TurboTax for 7 years and have felt well taken cared of. I would have gone to a Tax Expert but TurboTax brings it to you. There is nothing better.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use, mostly Filing with TurboTax is easy, however the fees are confusing and you have to pay attention. The chat feature is great and very helpful.
Date published: 2021-02-20
Rated 5 out of 5 by from Very Straight Forward In the current state of things, it was nice to be able to get the same professional results at home. I have paid the big box chains for over 20 years, but never again. I will definitely use TurboTax again next year.
Date published: 2021-02-20
Rated 2 out of 5 by from To clever by half I have used turbo tax for several years so I am writing with some past experience. I found this year's edition of turbo tax to be difficult, almost to the point of being unusable, to use. I was unable to access specific federal schedules and forms I wanted to see. The help section of the program was useless. It provided answers to questions I hadn't asked and no answers to the questions I did ask. I have the feeling who ever put the program together didn't take the time go through it from beginning to end. Earlier years were so much easier to use and were so much easier to search through than this years program. I will probably give turbo tax one more try next year but you have a dissatisfied customer this year. Please no more changes in the name of progress. You took a good product and made a very unsatisfactory one.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is great I mess up on my tax and they helped me. another company try to help and gave me the running around and i went back to turbo tax and they helped me.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax is cool There was this nice and helpful gentleman. I’m sorry I can’t remember his name. But he was great at what he does.
Date published: 2021-02-20
Rated 5 out of 5 by from Don't Pay Someone Else For the past 15 years Turbotax has been out tax time hero! Step by step they guide us and even make suggestions for getting the most out of our refunds. Don't pay when you can do it yourself.
Date published: 2021-02-20
Rated 4 out of 5 by from Turbo Tax was great. Filing was easy with one exception. I cashed in a group of EE Bonds and my bank did not send a 1099-INT form and Turbo Tax did not have a line item for that. I called their 800 number and with the help of Mary, we resolved the issue.
Date published: 2021-02-20
Rated 5 out of 5 by from Well Done Ease of use. Simple instructions. Very intuitive. I liked the feature of importing documents from financial institutions.
Date published: 2021-02-20
Rated 5 out of 5 by from Makes it easy and almost fun I have used TurboTax for over 10 years and love it. It makes filing my taxes almost pleasant instead of something to dread.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 3100