TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo is awesome Turbo Tax made it really easy to do everything yourself
Date published: 2023-01-30
Rated 5 out of 5 by from Great experience Online service was excellent. Use it every year when filing taxes
Date published: 2023-01-30
Rated 2 out of 5 by from Watch the numbers! Be very careful before you check out. Turbo Tax likes to sneak in fees. We had to decline MAX three times before it finally was deducted from our total. Also, there is a $39 fee for taking the payment from your refund vs paying immediately.
Date published: 2023-01-30
Rated 3 out of 5 by from TurboTax I've used TurboTax for some years, and never had I ever had the worst time filing my state return it's been rejected 5 times saying my license form and dates are incorrect when I go to fix my return it's just fine.....
Date published: 2023-01-30
Rated 5 out of 5 by from Easy to Use, Easier to Understand This product was so easy to use. I was able to navigate through it with no issue.
Date published: 2023-01-30
Rated 4 out of 5 by from The Price to process is getting ridiculous Every year this program gets more expensive and it seems every year I have to pay more money or I won't "get a trusted result." This program used to be almost free to operate, I don't understand why we have to pay a program to make calculations for us.
Date published: 2023-01-30
Rated 5 out of 5 by from Did what it needed to do I had to maneuver through multiple W-2s and a 1098-T, and it was painless. I also significantly more money in my return when TurboTax checked if I qualified for the American Opportunity Credit (which I had no idea about).
Date published: 2023-01-30
Rated 5 out of 5 by from Turbo Tax Easy & Awesome! I find Turbo Tax very user friendly! Easy step by step directions and information as you work through the process.
Date published: 2023-01-30
Rated 5 out of 5 by from AMAZING The lady who helps me was amazing, by far the BEST customer service phone call i have ever experienced. I a so grateful for her help and her care and concern. Above and beyond basic customer service. Thank you so so much.
Date published: 2023-01-30
Rated 5 out of 5 by from my preferred software I've been using TurboTax for several years. I continue to feel happy with the product. I have looked at some other products, but keep returning to TurboTax. I seem to get the best price with the software downloand compared to using the on-line platform.
Date published: 2023-01-30
All TurboTax® Offerings Reviews - Page 2971
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo is awesome Turbo Tax made it really easy to do everything yourself
Date published: 2023-01-30
Rated 5 out of 5 by from Great experience Online service was excellent. Use it every year when filing taxes
Date published: 2023-01-30
Rated 2 out of 5 by from Watch the numbers! Be very careful before you check out. Turbo Tax likes to sneak in fees. We had to decline MAX three times before it finally was deducted from our total. Also, there is a $39 fee for taking the payment from your refund vs paying immediately.
Date published: 2023-01-30
Rated 3 out of 5 by from TurboTax I've used TurboTax for some years, and never had I ever had the worst time filing my state return it's been rejected 5 times saying my license form and dates are incorrect when I go to fix my return it's just fine.....
Date published: 2023-01-30
Rated 5 out of 5 by from Easy to Use, Easier to Understand This product was so easy to use. I was able to navigate through it with no issue.
Date published: 2023-01-30
Rated 4 out of 5 by from The Price to process is getting ridiculous Every year this program gets more expensive and it seems every year I have to pay more money or I won't "get a trusted result." This program used to be almost free to operate, I don't understand why we have to pay a program to make calculations for us.
Date published: 2023-01-30
Rated 5 out of 5 by from Did what it needed to do I had to maneuver through multiple W-2s and a 1098-T, and it was painless. I also significantly more money in my return when TurboTax checked if I qualified for the American Opportunity Credit (which I had no idea about).
Date published: 2023-01-30
Rated 5 out of 5 by from Turbo Tax Easy & Awesome! I find Turbo Tax very user friendly! Easy step by step directions and information as you work through the process.
Date published: 2023-01-30
Rated 5 out of 5 by from AMAZING The lady who helps me was amazing, by far the BEST customer service phone call i have ever experienced. I a so grateful for her help and her care and concern. Above and beyond basic customer service. Thank you so so much.
Date published: 2023-01-30
Rated 5 out of 5 by from my preferred software I've been using TurboTax for several years. I continue to feel happy with the product. I have looked at some other products, but keep returning to TurboTax. I seem to get the best price with the software downloand compared to using the on-line platform.
Date published: 2023-01-30
All TurboTax® Offerings Reviews - Page 2971