TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Great so easy to use -- i was done with my return in no time
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is awesome Miguel was knowledge and helped with my issues. Thank you
Date published: 2021-03-01
Rated 3 out of 5 by from First time disappointed in 30 years I have used TurboTax for about 30 years but am annoyed at the current customer service set up. When trying to file it did not allow it because the program insists I enter a value on line 11 of the worksheet for Form 1040/1040SR. Now the amount is 0. Line 11 says "Enter the amount to report on Schedule 3 line 12e. However that line 12e is also zero. I am convinced this is a program error and do not feel I should pay $50 to have someone look into this. If you could convince me that this is my error I would pay for this.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is 100% awesome They made it very easy to file my taxes. They are awesome and very helpful. Would highly recommende them.
Date published: 2021-03-01
Rated 3 out of 5 by from Ok Experience I had more issues with the program this year than at any time in the past. It took two hours with an advisor to figure out why it kept changing my address to APO. We fixed it, then it did it again right before I filed. I had to redo and delete my 1099-DIV twice. It doubled the amount of my 2019 state tax return values and that was never resolved. All of the numbers seem correct, but it is very disconcerting that it was automatically changing things to incorrect values.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Turbo Tax makes filing my return quick and easy, The price is not bad either.
Date published: 2021-03-01
Rated 5 out of 5 by from Same as every year, no complaints easy enough. had a slight issue with an error code, from my mortgage interest info. just had to change the name of the financial institution to their new name.
Date published: 2021-03-01
Rated 5 out of 5 by from Very Easy Super Easy To Use . Will use again next year everyone check it out
Date published: 2021-03-01
Rated 5 out of 5 by from GOOD JOB VERY GOOD QUICK AND EASY WAS A GOOD THING TO USE AND FAST
Date published: 2021-03-01
Rated 3 out of 5 by from ok I Dont understand how come it cost me more each time i file with turbo tax.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 296
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Great so easy to use -- i was done with my return in no time
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is awesome Miguel was knowledge and helped with my issues. Thank you
Date published: 2021-03-01
Rated 3 out of 5 by from First time disappointed in 30 years I have used TurboTax for about 30 years but am annoyed at the current customer service set up. When trying to file it did not allow it because the program insists I enter a value on line 11 of the worksheet for Form 1040/1040SR. Now the amount is 0. Line 11 says "Enter the amount to report on Schedule 3 line 12e. However that line 12e is also zero. I am convinced this is a program error and do not feel I should pay $50 to have someone look into this. If you could convince me that this is my error I would pay for this.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is 100% awesome They made it very easy to file my taxes. They are awesome and very helpful. Would highly recommende them.
Date published: 2021-03-01
Rated 3 out of 5 by from Ok Experience I had more issues with the program this year than at any time in the past. It took two hours with an advisor to figure out why it kept changing my address to APO. We fixed it, then it did it again right before I filed. I had to redo and delete my 1099-DIV twice. It doubled the amount of my 2019 state tax return values and that was never resolved. All of the numbers seem correct, but it is very disconcerting that it was automatically changing things to incorrect values.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Turbo Tax makes filing my return quick and easy, The price is not bad either.
Date published: 2021-03-01
Rated 5 out of 5 by from Same as every year, no complaints easy enough. had a slight issue with an error code, from my mortgage interest info. just had to change the name of the financial institution to their new name.
Date published: 2021-03-01
Rated 5 out of 5 by from Very Easy Super Easy To Use . Will use again next year everyone check it out
Date published: 2021-03-01
Rated 5 out of 5 by from GOOD JOB VERY GOOD QUICK AND EASY WAS A GOOD THING TO USE AND FAST
Date published: 2021-03-01
Rated 3 out of 5 by from ok I Dont understand how come it cost me more each time i file with turbo tax.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 296