TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
Billjack60 from
I Would Use Again!
Pretty simple. Had one problem I couldn't get past but their customer service rep was great and helped me find the problem
Date published: 2023-01-27
Rated 5 out of 5 by
creed6291 from
Quick and easy to use
If you dont have anything complicated its real quick and easy. only took me a little over 20 minutes to complete.
Date published: 2023-01-27
Rated 5 out of 5 by
Percivel from
First time
First time filing taxes and Turbo tax made it easy and enjoyable. Highly recommend!
Date published: 2023-01-27
Rated 3 out of 5 by
hiddennfeesewwwww from
hidden fees
DO NOT LIKE THE HIDDEN FEES. got charged 34 +44. not bad but still I DONT LIKE HIDDEN FEES. BE UPRIGHT & UPFROT WHEN CHARGING ME. I WILL USE ANOTHER SERVICE NEXT TIME. the only reason i used your service this year was because i have in the past. never have i been hit with hidden fees like tis.
Date published: 2023-01-27
Rated 1 out of 5 by
BillBill96 from
Hidden Fee, Hidden Fee, Hidden Fee!!!
Don't you love hidden fees? I know I do. For the first time ever, I could claim a Federal Retirement Tax Credit--and it would give me an extra $260 or so on my tax return! Great, I thought! But one downside...it would cost $39 to file because it would make my tax return "Complicated" instead of "simple"...okay...$39 isn't so big of a deal, so whatever! Ooooh boy, but that wasn't it! Because of the ~Deluxe~ package I was forced to select, it wasn't just $39 for the Federal Return I was getting the credit in--it charged me an ADDITIONAL $39 dollars for my two state returns! $117 in total, with NO transparancy that that would have been the case whatsoever. Well I went in full sunk-cost fallacy and figured I was in this far, just like I'm sure they know people do, and went whatever. I'm still net positive here, I guess I'll live with it this year. But then!! ANOTHER $39 dollars for them to pull the money I 'owe' them from my Tax Return?? ANOTHER?? So you get $156 in total, 75% of which were hidden fees. Great for you, TurboTax. You got me this year for expediency's sake, but I will never be filing with you again.
Date published: 2023-01-27
Rated 5 out of 5 by
Gimpy Nipples from
Great free product.
It was pretty quick to file taxes. I didn't care much for the race mode though. It felt like undue pressure on something that should have a substantial amount of reviewing time and not be rushed like the race mode was implying you should participate in like some kind of battle pass format to keep people competing and potentially missing important information and having to re-do the whole process over. Please remove this from your site as it is not conducive to proper tax time thinking.
Date published: 2023-01-27
Rated 5 out of 5 by
CDS 360 from
FILE MY TAXES WITH TURBO TAX WAS EASY AS ABC
IT WAS A GREAT EXPERIENCE FILING MY TAXES WITH TURBO TAX
Date published: 2023-01-27
Rated 5 out of 5 by
Peggie R from
Turbotax is excellent, especially for seniors!
Easy to use, helpful guidance. I use it every year
Date published: 2023-01-27
Rated 5 out of 5 by
MamaStew from
Fabulous
Always a pleasure using turbo tax fast easy and secure
Date published: 2023-01-27
Rated 5 out of 5 by
CaddyShackZach from
TurboTax is awesome
Fast reliable and easy to use would recommend to everyone
All TurboTax® Offerings Reviews - Page 2903
Date published: 2023-01-27
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Billjack60 from
I Would Use Again!
Pretty simple. Had one problem I couldn't get past but their customer service rep was great and helped me find the problem
Date published: 2023-01-27
Rated 5 out of 5 by
creed6291 from
Quick and easy to use
If you dont have anything complicated its real quick and easy. only took me a little over 20 minutes to complete.
Date published: 2023-01-27
Rated 5 out of 5 by
Percivel from
First time
First time filing taxes and Turbo tax made it easy and enjoyable. Highly recommend!
Date published: 2023-01-27
Rated 3 out of 5 by
hiddennfeesewwwww from
hidden fees
DO NOT LIKE THE HIDDEN FEES. got charged 34 +44. not bad but still I DONT LIKE HIDDEN FEES. BE UPRIGHT & UPFROT WHEN CHARGING ME. I WILL USE ANOTHER SERVICE NEXT TIME. the only reason i used your service this year was because i have in the past. never have i been hit with hidden fees like tis.
Date published: 2023-01-27
Rated 1 out of 5 by
BillBill96 from
Hidden Fee, Hidden Fee, Hidden Fee!!!
Don't you love hidden fees? I know I do. For the first time ever, I could claim a Federal Retirement Tax Credit--and it would give me an extra $260 or so on my tax return! Great, I thought! But one downside...it would cost $39 to file because it would make my tax return "Complicated" instead of "simple"...okay...$39 isn't so big of a deal, so whatever! Ooooh boy, but that wasn't it! Because of the ~Deluxe~ package I was forced to select, it wasn't just $39 for the Federal Return I was getting the credit in--it charged me an ADDITIONAL $39 dollars for my two state returns! $117 in total, with NO transparancy that that would have been the case whatsoever. Well I went in full sunk-cost fallacy and figured I was in this far, just like I'm sure they know people do, and went whatever. I'm still net positive here, I guess I'll live with it this year. But then!! ANOTHER $39 dollars for them to pull the money I 'owe' them from my Tax Return?? ANOTHER?? So you get $156 in total, 75% of which were hidden fees. Great for you, TurboTax. You got me this year for expediency's sake, but I will never be filing with you again.
Date published: 2023-01-27
Rated 5 out of 5 by
Gimpy Nipples from
Great free product.
It was pretty quick to file taxes. I didn't care much for the race mode though. It felt like undue pressure on something that should have a substantial amount of reviewing time and not be rushed like the race mode was implying you should participate in like some kind of battle pass format to keep people competing and potentially missing important information and having to re-do the whole process over. Please remove this from your site as it is not conducive to proper tax time thinking.
Date published: 2023-01-27
Rated 5 out of 5 by
CDS 360 from
FILE MY TAXES WITH TURBO TAX WAS EASY AS ABC
IT WAS A GREAT EXPERIENCE FILING MY TAXES WITH TURBO TAX
Date published: 2023-01-27
Rated 5 out of 5 by
Peggie R from
Turbotax is excellent, especially for seniors!
Easy to use, helpful guidance. I use it every year
Date published: 2023-01-27
Rated 5 out of 5 by
MamaStew from
Fabulous
Always a pleasure using turbo tax fast easy and secure
Date published: 2023-01-27
Rated 5 out of 5 by
CaddyShackZach from
TurboTax is awesome
Fast reliable and easy to use would recommend to everyone
All TurboTax® Offerings Reviews - Page 2903
Date published: 2023-01-27