TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Easy to use! Very user friendly! If I was unsure of anything, there's an area to ask & you get a quick response!
Date published: 2021-02-19
Rated 5 out of 5 by from EASY Only took me about 15 minutes to complete everything.
Date published: 2021-02-19
Rated 5 out of 5 by from I love this product! User friendly and very easy to use. Thank you so much!
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent Service! If you're doing simple taxes, this is a perfect website/application. They continue to improve their services with assistance in doing more complex tax preparations which gives people piece of mind without the hefty fee.
Date published: 2021-02-19
Rated 4 out of 5 by from Easy to use Every-time I use this service I send my returns with confidence. Step by step directions along with the possible use of a professional for any questions is also reassuring.
Date published: 2021-02-19
Rated 5 out of 5 by from four years so far so good. Such a good way to file with a pandemic going on there is no better way.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy and saves me money This is my 4th year using Turbo Tax. It is easy to use, saves time because info is uploaded from previous years to review and edit as necessary. Saves me money over using an accountant to fill in the forms. I feel secure with their representation if needed to help me through any audit or tax issues.
Date published: 2021-02-19
Rated 3 out of 5 by from Poor processing of state return I filed, completed all processing documents, and paid January 26. Today, February 19, I received an email saying the state return was in complete. Disappointing at best now I’ll be way behind with state processing my return. Speaking with live support near impossible. You wait hours on phone or days for appointment
Date published: 2021-02-19
Rated 5 out of 5 by from As taxes become more complicated, Turbo Tax helps. In spots a little confusing, but by reviewing forms and help sections it comes clear. This Does not happen when filling out the IRS forms by myself.
Date published: 2021-02-19
Rated 4 out of 5 by from Not great. The State of California rejected the taxes. I don't know why. I'm sending it again. Hopefully nothing is wrong this time. Nothing was changed from the first time.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2888
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use! Very user friendly! If I was unsure of anything, there's an area to ask & you get a quick response!
Date published: 2021-02-19
Rated 5 out of 5 by from EASY Only took me about 15 minutes to complete everything.
Date published: 2021-02-19
Rated 5 out of 5 by from I love this product! User friendly and very easy to use. Thank you so much!
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent Service! If you're doing simple taxes, this is a perfect website/application. They continue to improve their services with assistance in doing more complex tax preparations which gives people piece of mind without the hefty fee.
Date published: 2021-02-19
Rated 4 out of 5 by from Easy to use Every-time I use this service I send my returns with confidence. Step by step directions along with the possible use of a professional for any questions is also reassuring.
Date published: 2021-02-19
Rated 5 out of 5 by from four years so far so good. Such a good way to file with a pandemic going on there is no better way.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy and saves me money This is my 4th year using Turbo Tax. It is easy to use, saves time because info is uploaded from previous years to review and edit as necessary. Saves me money over using an accountant to fill in the forms. I feel secure with their representation if needed to help me through any audit or tax issues.
Date published: 2021-02-19
Rated 3 out of 5 by from Poor processing of state return I filed, completed all processing documents, and paid January 26. Today, February 19, I received an email saying the state return was in complete. Disappointing at best now I’ll be way behind with state processing my return. Speaking with live support near impossible. You wait hours on phone or days for appointment
Date published: 2021-02-19
Rated 5 out of 5 by from As taxes become more complicated, Turbo Tax helps. In spots a little confusing, but by reviewing forms and help sections it comes clear. This Does not happen when filling out the IRS forms by myself.
Date published: 2021-02-19
Rated 4 out of 5 by from Not great. The State of California rejected the taxes. I don't know why. I'm sending it again. Hopefully nothing is wrong this time. Nothing was changed from the first time.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2888