TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Student
Rated 1 out of 5 by from What's wrong with your State of Virginia software? I got a notification from TurboTax that there was a problem with my state return - rejected. Logged in to my account. Your web page stated it would walk me through the corrections. It did not. I got through to the refile page, refiled the return, and I still have no idea what was wrong or if anything was corrected. This is YOUR software problem, yet I must correct whatever is wrong. But your software is dead silent about any of the issues, and totally confusing about what I am supposed to do to correct it. You are a huge company with a giant staff of programmers. I simply do not understand why you can't get things right the first time. Nor can I understand why the correction of YOUR errors has to be so confusing. Don't you even exercise these programs before you roll them out? What an amateur operation. How can I trust you again? You had one JOB.......
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is easy & awesome! Easy to fill out step by step through everything!!
Date published: 2021-02-19
Rated 5 out of 5 by from Super Simple I knew that our tax situation would be manageable for me to prepare. But, TurboTax made the process easier than I could have imagined. The questions were intuitively asked and help was always available to help answer any questions I had doubt about. Genius!
Date published: 2021-02-19
Rated 2 out of 5 by from Massive Headaches e-filing for State I'm a very long term TurboTax and quicken customer... Overall I'd give them a very good rating, but this year they really screwed it up. They botched the state e-filing- because of a significant software bug. They were slow to admit that, and the hurried patch they rolled out was buggy and crashed. They gave incomplete instructions on what to do, as well. Really poorly done. The only plus: Their executive management finally stepped up (for me anyway) and provided some relief.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbotax is awesome No issues, little time consuming but faster then tax act.
Date published: 2021-02-19
Rated 4 out of 5 by from Turgrate Its a simple and easy application to complete. Very simple understandable directions.
Date published: 2021-02-19
Rated 4 out of 5 by from Great Software Use it every year love it, started using about 5 years ago, really glad I started with turbotax.
Date published: 2021-02-19
Rated 5 out of 5 by from I'm Obsessed The design and usability makes something as stressful as taxes such an easy experience to navigate. I feel confident that I'm doing the best I can. I will continue to use TurboTax and recommend it to anyone and everyone!
Date published: 2021-02-19
Rated 5 out of 5 by from Cool It was first time, but it's wonderful app! I like it, very fast but comfortable
Date published: 2021-02-19
Rated 3 out of 5 by from i like your serice but this year was tougher i this year was more confusing i know i am going to have to amend my state taxes i will be emailing about this when I am done with this
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2760
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from What's wrong with your State of Virginia software? I got a notification from TurboTax that there was a problem with my state return - rejected. Logged in to my account. Your web page stated it would walk me through the corrections. It did not. I got through to the refile page, refiled the return, and I still have no idea what was wrong or if anything was corrected. This is YOUR software problem, yet I must correct whatever is wrong. But your software is dead silent about any of the issues, and totally confusing about what I am supposed to do to correct it. You are a huge company with a giant staff of programmers. I simply do not understand why you can't get things right the first time. Nor can I understand why the correction of YOUR errors has to be so confusing. Don't you even exercise these programs before you roll them out? What an amateur operation. How can I trust you again? You had one JOB.......
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is easy & awesome! Easy to fill out step by step through everything!!
Date published: 2021-02-19
Rated 5 out of 5 by from Super Simple I knew that our tax situation would be manageable for me to prepare. But, TurboTax made the process easier than I could have imagined. The questions were intuitively asked and help was always available to help answer any questions I had doubt about. Genius!
Date published: 2021-02-19
Rated 2 out of 5 by from Massive Headaches e-filing for State I'm a very long term TurboTax and quicken customer... Overall I'd give them a very good rating, but this year they really screwed it up. They botched the state e-filing- because of a significant software bug. They were slow to admit that, and the hurried patch they rolled out was buggy and crashed. They gave incomplete instructions on what to do, as well. Really poorly done. The only plus: Their executive management finally stepped up (for me anyway) and provided some relief.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbotax is awesome No issues, little time consuming but faster then tax act.
Date published: 2021-02-19
Rated 4 out of 5 by from Turgrate Its a simple and easy application to complete. Very simple understandable directions.
Date published: 2021-02-19
Rated 4 out of 5 by from Great Software Use it every year love it, started using about 5 years ago, really glad I started with turbotax.
Date published: 2021-02-19
Rated 5 out of 5 by from I'm Obsessed The design and usability makes something as stressful as taxes such an easy experience to navigate. I feel confident that I'm doing the best I can. I will continue to use TurboTax and recommend it to anyone and everyone!
Date published: 2021-02-19
Rated 5 out of 5 by from Cool It was first time, but it's wonderful app! I like it, very fast but comfortable
Date published: 2021-02-19
Rated 3 out of 5 by from i like your serice but this year was tougher i this year was more confusing i know i am going to have to amend my state taxes i will be emailing about this when I am done with this
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2760