TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax makes filing taxes a breeze! Turbo Tax is super easy and user friendly. It gives you step-by-step directions and always a chance to edit. I love how Turbo Tax saves your documents and info from previous tax years as well. If you have standardized deductions, I HIGHLY recommend using Turbo Tax before you spend your money with a tax preparer or any other competitor!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax and I are old friends! It is such a comfort to have a service so handy and helpful with all my information at my fingertips. I can call at any time with any questions and don't need to make an appointment. I can get this arduous task completed with my hand held, and put it to bed and rest easy.
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax is Okay Thanks for helping me with my taxes. However, I'm upset because it said to upgrade to deluxe for $40 and I did, then it charged me $40 for federal income tax and another $40 for Indiana tax (which I got back only $53 in refund). I'm a college student and saving is important to me. I couldn't even talk to anyone!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is terrific!!! Easy to follow instructions. Goes pretty quickly. I Love it!!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax makes a difficult job easy and affordabe If you follow the instructions, the process is simple and easy. You can download a lot of the information and not have to manually enter it. Avoids error, effort and time.
Date published: 2021-02-28
Rated 4 out of 5 by from easy no problems. Easy peasy. Was surprised how easy it was.
Date published: 2021-02-28
Rated 3 out of 5 by from Where is my $30 off, if filed by 2/28/2021?? Most of the program easily walks you through each step for both federal and stated income tax returns. A couple issues with how the format is set up, like entering medical premiums listed on W2 in an "unnumbered box". Ability to save information and return to finish returns is very helpful.
Date published: 2021-02-28
Rated 5 out of 5 by from Very smooth process Everything was explained really well and the platform is extremely user friendly. TurboTax made my first time filing a breeze.
Date published: 2021-02-28
Rated 5 out of 5 by from Great hellp! This was the fist time for me to file tax and Turbo Tax was great help! It was easy to go on step by step questions and leads you to the right place. Highly Recommended.
Date published: 2021-02-28
Rated 2 out of 5 by from Turbo Tax is not what it used to be After this year, I do not think I will use Turbo Tax next year. There were several questions where I was forced to select an answer, even though they did not apply. For example, I was asked which method I used to calculate the taxable amount of my annuity. I DID NOT calculate anything at all--I copied the numbers just as they were on my 1099-R, yet, there was no option for that. It was also hard to tell until the end whether or not I actually was getting the standard deduction or the itemized deductions. Also, when filing, it asked me whether I wanted updates texted (which was recommended) or emailed. I could not select the email option--so, I was forced to select the text option, which I didn't want.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2305
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax makes filing taxes a breeze! Turbo Tax is super easy and user friendly. It gives you step-by-step directions and always a chance to edit. I love how Turbo Tax saves your documents and info from previous tax years as well. If you have standardized deductions, I HIGHLY recommend using Turbo Tax before you spend your money with a tax preparer or any other competitor!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax and I are old friends! It is such a comfort to have a service so handy and helpful with all my information at my fingertips. I can call at any time with any questions and don't need to make an appointment. I can get this arduous task completed with my hand held, and put it to bed and rest easy.
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax is Okay Thanks for helping me with my taxes. However, I'm upset because it said to upgrade to deluxe for $40 and I did, then it charged me $40 for federal income tax and another $40 for Indiana tax (which I got back only $53 in refund). I'm a college student and saving is important to me. I couldn't even talk to anyone!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is terrific!!! Easy to follow instructions. Goes pretty quickly. I Love it!!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax makes a difficult job easy and affordabe If you follow the instructions, the process is simple and easy. You can download a lot of the information and not have to manually enter it. Avoids error, effort and time.
Date published: 2021-02-28
Rated 4 out of 5 by from easy no problems. Easy peasy. Was surprised how easy it was.
Date published: 2021-02-28
Rated 3 out of 5 by from Where is my $30 off, if filed by 2/28/2021?? Most of the program easily walks you through each step for both federal and stated income tax returns. A couple issues with how the format is set up, like entering medical premiums listed on W2 in an "unnumbered box". Ability to save information and return to finish returns is very helpful.
Date published: 2021-02-28
Rated 5 out of 5 by from Very smooth process Everything was explained really well and the platform is extremely user friendly. TurboTax made my first time filing a breeze.
Date published: 2021-02-28
Rated 5 out of 5 by from Great hellp! This was the fist time for me to file tax and Turbo Tax was great help! It was easy to go on step by step questions and leads you to the right place. Highly Recommended.
Date published: 2021-02-28
Rated 2 out of 5 by from Turbo Tax is not what it used to be After this year, I do not think I will use Turbo Tax next year. There were several questions where I was forced to select an answer, even though they did not apply. For example, I was asked which method I used to calculate the taxable amount of my annuity. I DID NOT calculate anything at all--I copied the numbers just as they were on my 1099-R, yet, there was no option for that. It was also hard to tell until the end whether or not I actually was getting the standard deduction or the itemized deductions. Also, when filing, it asked me whether I wanted updates texted (which was recommended) or emailed. I could not select the email option--so, I was forced to select the text option, which I didn't want.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2305