TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Contradictions and errors This program has so many contradictions that does not instill confidence in the system. Good example: Did you use this car for personal use in 2020? Answer: NO Next line of questions was how much you used the car for personal use with miles, costs, etc. Many others like that but not going through all of them because I already wasted sooooo much time looking up the law by hand because their "HELP" is NOT helpful. This service has gone down hill significantly. Seriously shop services before you use them.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is easy and thorough! Turbotax made my return very easy to file, with thorough collection of information!
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax makes filing very easy We use Turbo Tax every year because it is so easy to understand. Out Turbo Tax agent Jenine was extremely helpful and very friendly. 5 Stars for Jenine
Date published: 2021-02-27
Rated 5 out of 5 by from Love Turbo Tax Had a question and didn't take long for chat to open, and she answered my question thoroughly. Easy to use and e-file is great and so is the price. Have been using Turbo tax for years and every year it gets better.
Date published: 2021-02-27
Rated 5 out of 5 by from went well as always A little hiccup getting last year refund details. But other that than all went well. Liked that my W2 and mortgage information could be auto uploaded
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax got the job done I had to call for assistance twice. My taxes are not particularly complex (no equity transactions etc.) Both times the live person was very accommodating and the later person went the extra mile to be absolutely sure my taxes (both federal and state) were completed properly. No short cuts.
Date published: 2021-02-27
Rated 5 out of 5 by from Great assistance when needed I like to be in control of my taxes and do them myself. TurboTax is great for people like me who like to work through their own taxes and when you run into errors or issues that can't be figured out on your own, the people at TurboTax are available to help get you through it.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax makes the process of filing taxes less intimidating
Date published: 2021-02-27
Rated 3 out of 5 by from it is the cheapest but it always has hidden fees so annoyed with turbo tax, it is the cheapest but they always have hidden fees at the end. like do you want to pay with refund? you say yes, then at the end it says oh its $120 because its $40 to pay with refund....so then you have to go back to that spot and go a different route to avoid that extra fee! trying h&r block next year.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is amazing It was amazing using Turbotax to file my taxes and when I needed a question answered the tax experts were great and answered my question perfectly.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1999
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Contradictions and errors This program has so many contradictions that does not instill confidence in the system. Good example: Did you use this car for personal use in 2020? Answer: NO Next line of questions was how much you used the car for personal use with miles, costs, etc. Many others like that but not going through all of them because I already wasted sooooo much time looking up the law by hand because their "HELP" is NOT helpful. This service has gone down hill significantly. Seriously shop services before you use them.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is easy and thorough! Turbotax made my return very easy to file, with thorough collection of information!
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax makes filing very easy We use Turbo Tax every year because it is so easy to understand. Out Turbo Tax agent Jenine was extremely helpful and very friendly. 5 Stars for Jenine
Date published: 2021-02-27
Rated 5 out of 5 by from Love Turbo Tax Had a question and didn't take long for chat to open, and she answered my question thoroughly. Easy to use and e-file is great and so is the price. Have been using Turbo tax for years and every year it gets better.
Date published: 2021-02-27
Rated 5 out of 5 by from went well as always A little hiccup getting last year refund details. But other that than all went well. Liked that my W2 and mortgage information could be auto uploaded
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax got the job done I had to call for assistance twice. My taxes are not particularly complex (no equity transactions etc.) Both times the live person was very accommodating and the later person went the extra mile to be absolutely sure my taxes (both federal and state) were completed properly. No short cuts.
Date published: 2021-02-27
Rated 5 out of 5 by from Great assistance when needed I like to be in control of my taxes and do them myself. TurboTax is great for people like me who like to work through their own taxes and when you run into errors or issues that can't be figured out on your own, the people at TurboTax are available to help get you through it.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax makes the process of filing taxes less intimidating
Date published: 2021-02-27
Rated 3 out of 5 by from it is the cheapest but it always has hidden fees so annoyed with turbo tax, it is the cheapest but they always have hidden fees at the end. like do you want to pay with refund? you say yes, then at the end it says oh its $120 because its $40 to pay with refund....so then you have to go back to that spot and go a different route to avoid that extra fee! trying h&r block next year.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is amazing It was amazing using Turbotax to file my taxes and when I needed a question answered the tax experts were great and answered my question perfectly.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1999