TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Dissapointed I pay so much money and they couldn't even edit a simple script to stop rounding the dollar amount. I use turbotax because I don't want to go through a bunch of issues, Yet I spent 2 days trying to "fix" and issue. The problem was not on the information I entered but the program itself. "Sale includes a disallowed wash sale loss (code W). Amount (leave blank if all)". Look at all the issues people are having and it still isn't fixed yet. What really grinds my gears is, Turbotax made me PAY for sending it in BEFORE telling me I had an error, and if I couldn't get the error to work than I would have to mail in my return. Get your act together. So disappointed.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy Peasy Filing our state and federal taxes from the comfort of our home is amazing. Any questions are easily answered by a tax expert.
Date published: 2021-02-22
Rated 1 out of 5 by from start charging me i dont want deluxe, let me change it. there is no clear way to do so. thx
Date published: 2021-02-22
Rated 4 out of 5 by from More help please If you want any help at all you have to more for live.
Date published: 2021-02-22
Rated 5 out of 5 by from On my own It could not have done without you being on my side.
Date published: 2021-02-22
Rated 1 out of 5 by from At least it's easy...kinda I just don't trust it anymore but it's hard to leave when all your info is saved. I have too many jobs and documents so I stay for the convenience. However, over the years, it has become less user friendly, more expensive and a bit deceitful. The while process it showed me returns for both federal and state. The at the final check it subtracted $500 from state to where I owed the state. Also chopped $200 off federal. Really sucks to think you are getting some cash and then when you are finished an hour later they pull the rug out. In a final check it finds a bunch more money I owe? Just kinda weird is all. Maybe next year I finally move on to something better.
Date published: 2021-02-22
Rated 4 out of 5 by from turbo tax is good for most situations Used prograWm and did not attempt to use any additional experts at turbo tax
Date published: 2021-02-22
Rated 5 out of 5 by from Filing with confidence I've used turbotax for over 20 years. I've never had a problem. I've bought and sold homes and securities. I've filed my sub-chapter S income with turbotax, etc. My only issue is the revenue play by Intuit to require premier for things that deluxe did for a bargain price for decades. But it is all good.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax works great! They helped me fix my taxes for free and helped me file fee free
Date published: 2021-02-22
Rated 5 out of 5 by from Better than H&R Block online Much easier and friendlier to navigate than H&R block online
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1962
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Dissapointed I pay so much money and they couldn't even edit a simple script to stop rounding the dollar amount. I use turbotax because I don't want to go through a bunch of issues, Yet I spent 2 days trying to "fix" and issue. The problem was not on the information I entered but the program itself. "Sale includes a disallowed wash sale loss (code W). Amount (leave blank if all)". Look at all the issues people are having and it still isn't fixed yet. What really grinds my gears is, Turbotax made me PAY for sending it in BEFORE telling me I had an error, and if I couldn't get the error to work than I would have to mail in my return. Get your act together. So disappointed.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy Peasy Filing our state and federal taxes from the comfort of our home is amazing. Any questions are easily answered by a tax expert.
Date published: 2021-02-22
Rated 1 out of 5 by from start charging me i dont want deluxe, let me change it. there is no clear way to do so. thx
Date published: 2021-02-22
Rated 4 out of 5 by from More help please If you want any help at all you have to more for live.
Date published: 2021-02-22
Rated 5 out of 5 by from On my own It could not have done without you being on my side.
Date published: 2021-02-22
Rated 1 out of 5 by from At least it's easy...kinda I just don't trust it anymore but it's hard to leave when all your info is saved. I have too many jobs and documents so I stay for the convenience. However, over the years, it has become less user friendly, more expensive and a bit deceitful. The while process it showed me returns for both federal and state. The at the final check it subtracted $500 from state to where I owed the state. Also chopped $200 off federal. Really sucks to think you are getting some cash and then when you are finished an hour later they pull the rug out. In a final check it finds a bunch more money I owe? Just kinda weird is all. Maybe next year I finally move on to something better.
Date published: 2021-02-22
Rated 4 out of 5 by from turbo tax is good for most situations Used prograWm and did not attempt to use any additional experts at turbo tax
Date published: 2021-02-22
Rated 5 out of 5 by from Filing with confidence I've used turbotax for over 20 years. I've never had a problem. I've bought and sold homes and securities. I've filed my sub-chapter S income with turbotax, etc. My only issue is the revenue play by Intuit to require premier for things that deluxe did for a bargain price for decades. But it is all good.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax works great! They helped me fix my taxes for free and helped me file fee free
Date published: 2021-02-22
Rated 5 out of 5 by from Better than H&R Block online Much easier and friendlier to navigate than H&R block online
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1962