TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is easy and thorough I really like how simple Turbo Tax online is to use. It asks questions and explains the details of why the information is important if you want to see that. It's fast and affordable. If you do have a problem, someone is standing by to chat and help.
Date published: 2021-02-25
Rated 3 out of 5 by from be careful if you have self-employment income I have a very small amount of SE income and don't want to buy the SE Turbotax, but the basic one makes it difficult to get to Schedule C. It's confusing and feels like a bug in the program. The Turbotax experts response was prompt but it still took 3 days for me to get it through for filing.
Date published: 2021-02-25
Rated 3 out of 5 by from Turbotax average To be expected, could not communicate questions or receive timely answers from Turbotax. Could not get validation for direct deposit bank account number for federal, forced to select refund by mail. To save state $20 filing fee, chose mail in, Turbo state instructions failed to specify Federal return that was required, skipped the postage hassle and chose to file electronically for which direct deposit bank account was then accepted, using same bank account number. Could not copy and paste I.D. or passwords to effect processes. Could not even minimize screen to copy my password from Excel. Should not complain for the time savings and broker transfer convenience even if provided to the NSA, as a small time player at the close of life.
Date published: 2021-02-25
Rated 5 out of 5 by from Always my go to Always easy and cheap to use. Its a really good service
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is the Best, I highly recommend! It was much easier to fill with a live basic tax expert and it was completely free as well as helpful !
Date published: 2021-02-25
Rated 5 out of 5 by from Easy Peasy Does all the work for me! Been using turbo tax since they started
Date published: 2021-02-25
Rated 5 out of 5 by from friendly use I intend to learn Turbo Tax and use it next I will recommend to my friends
Date published: 2021-02-25
Rated 5 out of 5 by from Smart, Quick, Easy I have filed with TurboTax since being on my own. It's a lifesaver to make sure you are filling things out correctly - and getting your maximum refund. It explains everything you need to know if you have complicated income statements from investments, school, etc.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is easy i am able to file my taxes myself because Turbo Tax makes it possible and its even easier this year.
Date published: 2021-02-25
Rated 5 out of 5 by from Much better than last year Browsing was trouble-free, each page retained entries even when using the "back" button then continuing forward onto previously visited pages. Deducting the fees from the Federal Return is also a useful feature.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 191
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is easy and thorough I really like how simple Turbo Tax online is to use. It asks questions and explains the details of why the information is important if you want to see that. It's fast and affordable. If you do have a problem, someone is standing by to chat and help.
Date published: 2021-02-25
Rated 3 out of 5 by from be careful if you have self-employment income I have a very small amount of SE income and don't want to buy the SE Turbotax, but the basic one makes it difficult to get to Schedule C. It's confusing and feels like a bug in the program. The Turbotax experts response was prompt but it still took 3 days for me to get it through for filing.
Date published: 2021-02-25
Rated 3 out of 5 by from Turbotax average To be expected, could not communicate questions or receive timely answers from Turbotax. Could not get validation for direct deposit bank account number for federal, forced to select refund by mail. To save state $20 filing fee, chose mail in, Turbo state instructions failed to specify Federal return that was required, skipped the postage hassle and chose to file electronically for which direct deposit bank account was then accepted, using same bank account number. Could not copy and paste I.D. or passwords to effect processes. Could not even minimize screen to copy my password from Excel. Should not complain for the time savings and broker transfer convenience even if provided to the NSA, as a small time player at the close of life.
Date published: 2021-02-25
Rated 5 out of 5 by from Always my go to Always easy and cheap to use. Its a really good service
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is the Best, I highly recommend! It was much easier to fill with a live basic tax expert and it was completely free as well as helpful !
Date published: 2021-02-25
Rated 5 out of 5 by from Easy Peasy Does all the work for me! Been using turbo tax since they started
Date published: 2021-02-25
Rated 5 out of 5 by from friendly use I intend to learn Turbo Tax and use it next I will recommend to my friends
Date published: 2021-02-25
Rated 5 out of 5 by from Smart, Quick, Easy I have filed with TurboTax since being on my own. It's a lifesaver to make sure you are filling things out correctly - and getting your maximum refund. It explains everything you need to know if you have complicated income statements from investments, school, etc.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is easy i am able to file my taxes myself because Turbo Tax makes it possible and its even easier this year.
Date published: 2021-02-25
Rated 5 out of 5 by from Much better than last year Browsing was trouble-free, each page retained entries even when using the "back" button then continuing forward onto previously visited pages. Deducting the fees from the Federal Return is also a useful feature.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 191