TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Good, fairly easy with only a few glitches Most was great: fast clear instructions a most support was helpful. The fact that some information from my 2019 return that was needed on my 2020 return was not immediately known or available while doing my 2020 return, was pretty annoying especially since I've used Turbo Tax for like 8 years now. Why doesn't that stuff just auto populate, sheesh. Also, there was a section about standard donation that was unclear and I had to redo it like six times. Please fix that. Finally, it rejected my state return due to a TurboTax software glitch. That also needs to be fixed before there is a problem, not after - good thing I do my taxes ahead of time.
Date published: 2021-02-22
Rated 5 out of 5 by from USER FRIENDLY DID NOT NEED A LIVE CHAT, THIS TIME. I CAN ALWAYS GO BACK AND REVIEW OR ADD INFO.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo is wonderful. Such a great program and easy Repeat customer. I can't see using any other method.
Date published: 2021-02-22
Rated 4 out of 5 by from TT has a few bugs, otherwise its a great app The app locks me out when trying to change non-deductible IRA contributions. The app will not populate the gross IRA distribution value (line 4a) on form 104-SR The app will not let me clear my tax form to start over because... I have paid my fees to TurboTax already. What sense does that make?!
Date published: 2021-02-22
Rated 5 out of 5 by from Always the best I have been using since the days of buying floppy Disk in the 90s, always simple, easy and fast. Thanks
Date published: 2021-02-22
Rated 5 out of 5 by from Overjoyed THIS WAS GREAT. I NOW KNOW WHAT TO DO WITH MY TAXES
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use! It is easy to figure out if you need to itemize and whether the standard deduction or itemizing would be better and what deductions you may qualify for.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy and quick! TurboTax was very easy to use- they had helpful tips along the way
Date published: 2021-02-22
Rated 5 out of 5 by from Great experience The live agent was patient and very knowledgeable It was nice seeing her on the camera
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is awesome Love turbo tax so easy to follow, live agent always there to guide you all the way and the best part is they check everything before you file. Thank you Turbo Tax.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1635
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good, fairly easy with only a few glitches Most was great: fast clear instructions a most support was helpful. The fact that some information from my 2019 return that was needed on my 2020 return was not immediately known or available while doing my 2020 return, was pretty annoying especially since I've used Turbo Tax for like 8 years now. Why doesn't that stuff just auto populate, sheesh. Also, there was a section about standard donation that was unclear and I had to redo it like six times. Please fix that. Finally, it rejected my state return due to a TurboTax software glitch. That also needs to be fixed before there is a problem, not after - good thing I do my taxes ahead of time.
Date published: 2021-02-22
Rated 5 out of 5 by from USER FRIENDLY DID NOT NEED A LIVE CHAT, THIS TIME. I CAN ALWAYS GO BACK AND REVIEW OR ADD INFO.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo is wonderful. Such a great program and easy Repeat customer. I can't see using any other method.
Date published: 2021-02-22
Rated 4 out of 5 by from TT has a few bugs, otherwise its a great app The app locks me out when trying to change non-deductible IRA contributions. The app will not populate the gross IRA distribution value (line 4a) on form 104-SR The app will not let me clear my tax form to start over because... I have paid my fees to TurboTax already. What sense does that make?!
Date published: 2021-02-22
Rated 5 out of 5 by from Always the best I have been using since the days of buying floppy Disk in the 90s, always simple, easy and fast. Thanks
Date published: 2021-02-22
Rated 5 out of 5 by from Overjoyed THIS WAS GREAT. I NOW KNOW WHAT TO DO WITH MY TAXES
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use! It is easy to figure out if you need to itemize and whether the standard deduction or itemizing would be better and what deductions you may qualify for.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy and quick! TurboTax was very easy to use- they had helpful tips along the way
Date published: 2021-02-22
Rated 5 out of 5 by from Great experience The live agent was patient and very knowledgeable It was nice seeing her on the camera
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is awesome Love turbo tax so easy to follow, live agent always there to guide you all the way and the best part is they check everything before you file. Thank you Turbo Tax.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1635