TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from File in the comfort of your home I like how they walk you through if you do not understand a question.
Date published: 2021-02-24
Rated 2 out of 5 by from Broken Crypto Entry and Other Isssues If you have basic taxes, this is fine. But doing any kind of crypto transactions is a huge pain, and will require you to use a 3rd party service/pay an additional fee. I wish they would have fixed this and I could increase my rating, but this soured my experience and it might be my last year with TurboTax. Also my wash items would not allow me to make changes in the review unless I went through each transaction and manually did. This year was my worst experience.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is the flexible, smart option I needed I have enjoyed using turbotax since I was in college, when the free version of the software was enough to cover my needs. As my career has grown and I've started investing in a second business and the stock market, turbotax has grown with me. I love that my information from prior years is kept on file so each time I start it feels like I'm a step ahead of where I would have been. I appreciate the helpful guidance and optional pop-ups that explain what each item is, how it applies to your circumstance and how it might affect your bottom line. The "complete-check" feature and audit support give me peace of mind. And of course, filing online and getting a direct deposit make wrapping up taxes super simple. I highly recommend it for everyone from college kids to people with more complicated taxes, such as sources of income in addition to their W2.
Date published: 2021-02-24
Rated 5 out of 5 by from FAST and EASY Love turbo tax!! It walks you through every step - anyone can file and file correctly with this product. And best of all is the price!!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax Intuit was great!!! First time doing this ALL on my iwn and it was much more easy than I thought it would be! Every step is explained well. I just made 1 mistake and that was that I chose a fee to help with identity theft etc. Ended up costing me a total of $85 ! Oh well, you live & learn I guess. Overall, I highly recommend their services!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax 2020 I have used Turbo Tax for many years and each year the software is improved
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is quick and Easy Had a Problem with Mass. state return , called help line and had Renee walk me through the process, and help me fix my mistake. Awesome job Renee!! Thanks so much.
Date published: 2021-02-24
Rated 5 out of 5 by from Great Experience I used all of the additional options. It was great to have experts guiding me when needed. I realized I could handle most of it but it was great to have that expert guidance to reassure me.
Date published: 2021-02-24
Rated 4 out of 5 by from Easier than anticipated. some of the questions were hard to answer this made me uneasy.
Date published: 2021-02-24
Rated 2 out of 5 by from EH.. They keep making you upgrade and they're not strait forward with how much you'll actually pay at the end. I upgraded to ask a Tax Expert questions, and I spent an hour with someone who ended up not being a tax expert. After they finally transferred me to a tax expert, It only took 10 minutes to answer my questions. An entire hour could have been saved if they had just sent me to the tax expert in the first place.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 1610
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from File in the comfort of your home I like how they walk you through if you do not understand a question.
Date published: 2021-02-24
Rated 2 out of 5 by from Broken Crypto Entry and Other Isssues If you have basic taxes, this is fine. But doing any kind of crypto transactions is a huge pain, and will require you to use a 3rd party service/pay an additional fee. I wish they would have fixed this and I could increase my rating, but this soured my experience and it might be my last year with TurboTax. Also my wash items would not allow me to make changes in the review unless I went through each transaction and manually did. This year was my worst experience.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is the flexible, smart option I needed I have enjoyed using turbotax since I was in college, when the free version of the software was enough to cover my needs. As my career has grown and I've started investing in a second business and the stock market, turbotax has grown with me. I love that my information from prior years is kept on file so each time I start it feels like I'm a step ahead of where I would have been. I appreciate the helpful guidance and optional pop-ups that explain what each item is, how it applies to your circumstance and how it might affect your bottom line. The "complete-check" feature and audit support give me peace of mind. And of course, filing online and getting a direct deposit make wrapping up taxes super simple. I highly recommend it for everyone from college kids to people with more complicated taxes, such as sources of income in addition to their W2.
Date published: 2021-02-24
Rated 5 out of 5 by from FAST and EASY Love turbo tax!! It walks you through every step - anyone can file and file correctly with this product. And best of all is the price!!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax Intuit was great!!! First time doing this ALL on my iwn and it was much more easy than I thought it would be! Every step is explained well. I just made 1 mistake and that was that I chose a fee to help with identity theft etc. Ended up costing me a total of $85 ! Oh well, you live & learn I guess. Overall, I highly recommend their services!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax 2020 I have used Turbo Tax for many years and each year the software is improved
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is quick and Easy Had a Problem with Mass. state return , called help line and had Renee walk me through the process, and help me fix my mistake. Awesome job Renee!! Thanks so much.
Date published: 2021-02-24
Rated 5 out of 5 by from Great Experience I used all of the additional options. It was great to have experts guiding me when needed. I realized I could handle most of it but it was great to have that expert guidance to reassure me.
Date published: 2021-02-24
Rated 4 out of 5 by from Easier than anticipated. some of the questions were hard to answer this made me uneasy.
Date published: 2021-02-24
Rated 2 out of 5 by from EH.. They keep making you upgrade and they're not strait forward with how much you'll actually pay at the end. I upgraded to ask a Tax Expert questions, and I spent an hour with someone who ended up not being a tax expert. After they finally transferred me to a tax expert, It only took 10 minutes to answer my questions. An entire hour could have been saved if they had just sent me to the tax expert in the first place.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 1610