TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I love turbo tax Turbo Tax is so simple. They walk you through everything.
Date published: 2023-01-30
Rated 1 out of 5 by from Gross income less than $20,000 but you charge $29 Free to file w TurboTax is a joke. Started as free then became a $29 charge. I inherited a few $'s now I'm penalized.
Date published: 2023-01-30
Rated 5 out of 5 by from great easy step by step instructions. you really cannot mess this up
Date published: 2023-01-30
Rated 5 out of 5 by from Super fabulous Done before I knew it! But I’m about to change my review if you tell me again that I need more characters in this field before I can continue with my return!?!? I mean, really? Can’t I just simply say that the program was great?
Date published: 2023-01-30
Rated 2 out of 5 by from Sneaky Charges I selected the options to fill in most information by myself without charges. Once I made it all the way through putting in all of my W-2s and other forms it said all of a sudden because of one of my deductions I was going to be charged $89. Since I had already made it so far through and didn't feel like doing another hour of work I went forward and then suddenly there was a sneaky charge for state tax filing as well. Again, I went forward because I had gone to far to switch to another, but at the end of the data entry there are 2 user agreements and one of them is a third party agreement, which is an additional $39. So all tolled, what was supposed to be "you qualify for free filing" turned into $180. Never again. Will use a different service next time.
Date published: 2023-01-30
Rated 4 out of 5 by from I RECOMMEND TURBO TAX It was okay. I'll use Turbo Tax again. I trust intuit. I have other Intuit products
Date published: 2023-01-30
Rated 5 out of 5 by from Excellent Experience with both Staff and Software Turbo Tax and staff members took the concern over filing taxes out of the equation. I am extremely happy with how things went.
Date published: 2023-01-30
Rated 4 out of 5 by from Thanking you Thanks for this. I been using this for the last. 6 years. I thank you.
Date published: 2023-01-30
Rated 5 out of 5 by from Turbo tax was great I like how I was informed if I was making mistakes and they showed me the correct way
Date published: 2023-01-30
Rated 5 out of 5 by from Turbo Tax is awesome. Easy to follow step by step. Have filled taxes with them for 6 years, will do it again and again.
Date published: 2023-01-30
All TurboTax® Offerings Reviews - Page 1599
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love turbo tax Turbo Tax is so simple. They walk you through everything.
Date published: 2023-01-30
Rated 1 out of 5 by from Gross income less than $20,000 but you charge $29 Free to file w TurboTax is a joke. Started as free then became a $29 charge. I inherited a few $'s now I'm penalized.
Date published: 2023-01-30
Rated 5 out of 5 by from great easy step by step instructions. you really cannot mess this up
Date published: 2023-01-30
Rated 5 out of 5 by from Super fabulous Done before I knew it! But I’m about to change my review if you tell me again that I need more characters in this field before I can continue with my return!?!? I mean, really? Can’t I just simply say that the program was great?
Date published: 2023-01-30
Rated 2 out of 5 by from Sneaky Charges I selected the options to fill in most information by myself without charges. Once I made it all the way through putting in all of my W-2s and other forms it said all of a sudden because of one of my deductions I was going to be charged $89. Since I had already made it so far through and didn't feel like doing another hour of work I went forward and then suddenly there was a sneaky charge for state tax filing as well. Again, I went forward because I had gone to far to switch to another, but at the end of the data entry there are 2 user agreements and one of them is a third party agreement, which is an additional $39. So all tolled, what was supposed to be "you qualify for free filing" turned into $180. Never again. Will use a different service next time.
Date published: 2023-01-30
Rated 4 out of 5 by from I RECOMMEND TURBO TAX It was okay. I'll use Turbo Tax again. I trust intuit. I have other Intuit products
Date published: 2023-01-30
Rated 5 out of 5 by from Excellent Experience with both Staff and Software Turbo Tax and staff members took the concern over filing taxes out of the equation. I am extremely happy with how things went.
Date published: 2023-01-30
Rated 4 out of 5 by from Thanking you Thanks for this. I been using this for the last. 6 years. I thank you.
Date published: 2023-01-30
Rated 5 out of 5 by from Turbo tax was great I like how I was informed if I was making mistakes and they showed me the correct way
Date published: 2023-01-30
Rated 5 out of 5 by from Turbo Tax is awesome. Easy to follow step by step. Have filled taxes with them for 6 years, will do it again and again.
Date published: 2023-01-30
All TurboTax® Offerings Reviews - Page 1599