TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Hidden Fee, Hidden Fee, Hidden Fee!!! Don't you love hidden fees? I know I do. For the first time ever, I could claim a Federal Retirement Tax Credit--and it would give me an extra $260 or so on my tax return! Great, I thought! But one downside...it would cost $39 to file because it would make my tax return "Complicated" instead of "simple"...okay...$39 isn't so big of a deal, so whatever! Ooooh boy, but that wasn't it! Because of the ~Deluxe~ package I was forced to select, it wasn't just $39 for the Federal Return I was getting the credit in--it charged me an ADDITIONAL $39 dollars for my two state returns! $117 in total, with NO transparancy that that would have been the case whatsoever. Well I went in full sunk-cost fallacy and figured I was in this far, just like I'm sure they know people do, and went whatever. I'm still net positive here, I guess I'll live with it this year. But then!! ANOTHER $39 dollars for them to pull the money I 'owe' them from my Tax Return?? ANOTHER?? So you get $156 in total, 75% of which were hidden fees. Great for you, TurboTax. You got me this year for expediency's sake, but I will never be filing with you again.
Date published: 2023-01-27
Rated 5 out of 5 by from Great free product. It was pretty quick to file taxes. I didn't care much for the race mode though. It felt like undue pressure on something that should have a substantial amount of reviewing time and not be rushed like the race mode was implying you should participate in like some kind of battle pass format to keep people competing and potentially missing important information and having to re-do the whole process over. Please remove this from your site as it is not conducive to proper tax time thinking.
Date published: 2023-01-27
Rated 5 out of 5 by from FILE MY TAXES WITH TURBO TAX WAS EASY AS ABC IT WAS A GREAT EXPERIENCE FILING MY TAXES WITH TURBO TAX
Date published: 2023-01-27
Rated 5 out of 5 by from Turbotax is excellent, especially for seniors! Easy to use, helpful guidance. I use it every year
Date published: 2023-01-27
Rated 5 out of 5 by from Fabulous Always a pleasure using turbo tax fast easy and secure
Date published: 2023-01-27
Rated 5 out of 5 by from TurboTax is awesome Fast reliable and easy to use would recommend to everyone
Date published: 2023-01-27
Rated 5 out of 5 by from TurboTax is awesome! Amazing experience and easy to navigate the website.
Date published: 2023-01-27
Rated 5 out of 5 by from I love using turbotax Turbo Tax is quick and easy to file your return, the step by step instructions really help to make it a smooth and easy process.
Date published: 2023-01-27
Rated 5 out of 5 by from Super helpful I had a few questions and they made it easy to figure out where and what I was getting wrong. They are super helpful!
Date published: 2023-01-27
Rated 4 out of 5 by from Easy It’s great use it every year… getting a little pricey but it is what it is …
Date published: 2023-01-27
All TurboTax® Offerings Reviews - Page 1383
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Hidden Fee, Hidden Fee, Hidden Fee!!! Don't you love hidden fees? I know I do. For the first time ever, I could claim a Federal Retirement Tax Credit--and it would give me an extra $260 or so on my tax return! Great, I thought! But one downside...it would cost $39 to file because it would make my tax return "Complicated" instead of "simple"...okay...$39 isn't so big of a deal, so whatever! Ooooh boy, but that wasn't it! Because of the ~Deluxe~ package I was forced to select, it wasn't just $39 for the Federal Return I was getting the credit in--it charged me an ADDITIONAL $39 dollars for my two state returns! $117 in total, with NO transparancy that that would have been the case whatsoever. Well I went in full sunk-cost fallacy and figured I was in this far, just like I'm sure they know people do, and went whatever. I'm still net positive here, I guess I'll live with it this year. But then!! ANOTHER $39 dollars for them to pull the money I 'owe' them from my Tax Return?? ANOTHER?? So you get $156 in total, 75% of which were hidden fees. Great for you, TurboTax. You got me this year for expediency's sake, but I will never be filing with you again.
Date published: 2023-01-27
Rated 5 out of 5 by from Great free product. It was pretty quick to file taxes. I didn't care much for the race mode though. It felt like undue pressure on something that should have a substantial amount of reviewing time and not be rushed like the race mode was implying you should participate in like some kind of battle pass format to keep people competing and potentially missing important information and having to re-do the whole process over. Please remove this from your site as it is not conducive to proper tax time thinking.
Date published: 2023-01-27
Rated 5 out of 5 by from FILE MY TAXES WITH TURBO TAX WAS EASY AS ABC IT WAS A GREAT EXPERIENCE FILING MY TAXES WITH TURBO TAX
Date published: 2023-01-27
Rated 5 out of 5 by from Turbotax is excellent, especially for seniors! Easy to use, helpful guidance. I use it every year
Date published: 2023-01-27
Rated 5 out of 5 by from Fabulous Always a pleasure using turbo tax fast easy and secure
Date published: 2023-01-27
Rated 5 out of 5 by from TurboTax is awesome Fast reliable and easy to use would recommend to everyone
Date published: 2023-01-27
Rated 5 out of 5 by from TurboTax is awesome! Amazing experience and easy to navigate the website.
Date published: 2023-01-27
Rated 5 out of 5 by from I love using turbotax Turbo Tax is quick and easy to file your return, the step by step instructions really help to make it a smooth and easy process.
Date published: 2023-01-27
Rated 5 out of 5 by from Super helpful I had a few questions and they made it easy to figure out where and what I was getting wrong. They are super helpful!
Date published: 2023-01-27
Rated 4 out of 5 by from Easy It’s great use it every year… getting a little pricey but it is what it is …
Date published: 2023-01-27
All TurboTax® Offerings Reviews - Page 1383