TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Never again. I always liked Turbo Tax because it was affordable and easy to use. I have been using it for six or seven years now. In the past, it was always completely free for me to file. Last year I was surprised when I saw a fee added at the end, it was around $50. I was confused for a moment because my tax situation did not change or become anymore complicated than it had been in the past. But, nevertheless, $50 was still worth it to me for the convenience. When filing this year, my oh my, the amount of hidden fees and add ons that came up were INSANE. Since when does someone have to pay extra to file State along with Federal? It did not used to be that way. By the time I got to the actual filing part I had racked up almost $200 in fees. "Premium" this and "Deluxe" that, things I did not add on and were difficult to go back and take off. Not to mention it costs extra to take their fees out of your refund now, you have to pay it with card or pay an extra $50! I've been loyal to TurboTax for a long time. But I am looking at options elsewhere come next year.
Date published: 2023-01-27
Rated 5 out of 5 by from very good It was easy enough for me to do my own taxes and I am glad to see that turbo tax is here
Date published: 2023-01-27
Rated 5 out of 5 by from Great filing system!! Very easy system to use!! Walked me right through every step!!
Date published: 2023-01-27
Rated 5 out of 5 by from turbo tax is easy to use all the tips made it super easy any time i had a question
Date published: 2023-01-27
Rated 5 out of 5 by from I love using TurboTax TurboTax always makes it so easy to use and follow all by yourself thank you
Date published: 2023-01-27
Rated 5 out of 5 by from awesome for me so easy to use for an analog man. will use again next year.
Date published: 2023-01-27
Rated 5 out of 5 by from Turbo Tax is amazing! My mom taught me how to use Turbo Tax. She passed away last year. She taught me that using and working with Turbo Tax was the easiest and best way to handle my taxes.
Date published: 2023-01-27
Rated 5 out of 5 by from Easy Every Year Every year TurboTax makes taxes easy. Great walkthroughs and explanations for every possible question and scenario. I'll be a life-long customer.
Date published: 2023-01-27
Rated 5 out of 5 by from Perfect!!!! They will help you along the way....................
Date published: 2023-01-27
Rated 5 out of 5 by from Live Help Worth the Money! Love that with the deluxe version of TurboTax it takes about an hour to do the majority of my taxes myself and then I was able to meet with a professional for 10 minutes to review any questions and then submit! So easy and much less expensive than going to a CPA in person.
Date published: 2023-01-27
All TurboTax® Offerings Reviews - Page 1245
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Never again. I always liked Turbo Tax because it was affordable and easy to use. I have been using it for six or seven years now. In the past, it was always completely free for me to file. Last year I was surprised when I saw a fee added at the end, it was around $50. I was confused for a moment because my tax situation did not change or become anymore complicated than it had been in the past. But, nevertheless, $50 was still worth it to me for the convenience. When filing this year, my oh my, the amount of hidden fees and add ons that came up were INSANE. Since when does someone have to pay extra to file State along with Federal? It did not used to be that way. By the time I got to the actual filing part I had racked up almost $200 in fees. "Premium" this and "Deluxe" that, things I did not add on and were difficult to go back and take off. Not to mention it costs extra to take their fees out of your refund now, you have to pay it with card or pay an extra $50! I've been loyal to TurboTax for a long time. But I am looking at options elsewhere come next year.
Date published: 2023-01-27
Rated 5 out of 5 by from very good It was easy enough for me to do my own taxes and I am glad to see that turbo tax is here
Date published: 2023-01-27
Rated 5 out of 5 by from Great filing system!! Very easy system to use!! Walked me right through every step!!
Date published: 2023-01-27
Rated 5 out of 5 by from turbo tax is easy to use all the tips made it super easy any time i had a question
Date published: 2023-01-27
Rated 5 out of 5 by from I love using TurboTax TurboTax always makes it so easy to use and follow all by yourself thank you
Date published: 2023-01-27
Rated 5 out of 5 by from awesome for me so easy to use for an analog man. will use again next year.
Date published: 2023-01-27
Rated 5 out of 5 by from Turbo Tax is amazing! My mom taught me how to use Turbo Tax. She passed away last year. She taught me that using and working with Turbo Tax was the easiest and best way to handle my taxes.
Date published: 2023-01-27
Rated 5 out of 5 by from Easy Every Year Every year TurboTax makes taxes easy. Great walkthroughs and explanations for every possible question and scenario. I'll be a life-long customer.
Date published: 2023-01-27
Rated 5 out of 5 by from Perfect!!!! They will help you along the way....................
Date published: 2023-01-27
Rated 5 out of 5 by from Live Help Worth the Money! Love that with the deluxe version of TurboTax it takes about an hour to do the majority of my taxes myself and then I was able to meet with a professional for 10 minutes to review any questions and then submit! So easy and much less expensive than going to a CPA in person.
Date published: 2023-01-27
All TurboTax® Offerings Reviews - Page 1245