TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Frustrating I’ve done TurboTax before, but this year I opted for TurboTax Live & I will never do that again, unless the format changes. Once you decide to go Live, you CANNOT go back, regardless how unhappy you are. It’s almost IMPOSSIBLE to reach anyone by phone, the preparer would not call me back despite numerous requests. Very frustrating experience.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Turbo Tax is Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is AWESOME!!!!!! Easy hassle-free, completed in the amount of time it took to drop a load off (wiped myself and the computer)
Date published: 2021-02-25
Rated 5 out of 5 by from Easy really easy and I like the step my step process, and being able to scan really helps
Date published: 2021-02-25
Rated 5 out of 5 by from Filling out and Filing is Easy! I have been using turbo tax since 2006, I had no idea that a "math hater" like me could do this on her own. But you aren't on your own, every page you fill out has step by step instructions and even if you don't understand something, they will clear it up for you. I even use the preparation method where you can ask a tax expert. Last year I spent hours on the phone going over things, because there were different states and moving and jobs involved, they helped me through it all! Thanks! TurboTax! Dianne
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is grest I was a former TT user for years. I had all of my family and friends using it. I taught them howto use it. It was great back then and the improvements are even better! Thanks TT!!
Date published: 2021-02-25
Rated 1 out of 5 by from not as free as it says Keeps adding fees on. Does not give you a transparent total till its to late and you either start over from scratch and be super careful not to accidently click the paid options as you go through the process again or pay the 3 time the amount it said it would cost
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax always comes through Its my 6th year with Turbo. Highly recommend. Thank you!
Date published: 2021-02-25
Rated 5 out of 5 by from Really great! Awesome Turbotax provides me really great service. I really appreciate this service! I have used the service every year when a tax season comes. Thanks!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Great! I've been using turbo tax for many years. It's very user friendly so my taxes are done quickly!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1146
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Frustrating I’ve done TurboTax before, but this year I opted for TurboTax Live & I will never do that again, unless the format changes. Once you decide to go Live, you CANNOT go back, regardless how unhappy you are. It’s almost IMPOSSIBLE to reach anyone by phone, the preparer would not call me back despite numerous requests. Very frustrating experience.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Turbo Tax is Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is AWESOME!!!!!! Easy hassle-free, completed in the amount of time it took to drop a load off (wiped myself and the computer)
Date published: 2021-02-25
Rated 5 out of 5 by from Easy really easy and I like the step my step process, and being able to scan really helps
Date published: 2021-02-25
Rated 5 out of 5 by from Filling out and Filing is Easy! I have been using turbo tax since 2006, I had no idea that a "math hater" like me could do this on her own. But you aren't on your own, every page you fill out has step by step instructions and even if you don't understand something, they will clear it up for you. I even use the preparation method where you can ask a tax expert. Last year I spent hours on the phone going over things, because there were different states and moving and jobs involved, they helped me through it all! Thanks! TurboTax! Dianne
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is grest I was a former TT user for years. I had all of my family and friends using it. I taught them howto use it. It was great back then and the improvements are even better! Thanks TT!!
Date published: 2021-02-25
Rated 1 out of 5 by from not as free as it says Keeps adding fees on. Does not give you a transparent total till its to late and you either start over from scratch and be super careful not to accidently click the paid options as you go through the process again or pay the 3 time the amount it said it would cost
Date published: 2021-02-25
Rated 5 out of 5 by from Turbotax always comes through Its my 6th year with Turbo. Highly recommend. Thank you!
Date published: 2021-02-25
Rated 5 out of 5 by from Really great! Awesome Turbotax provides me really great service. I really appreciate this service! I have used the service every year when a tax season comes. Thanks!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Great! I've been using turbo tax for many years. It's very user friendly so my taxes are done quickly!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1146