TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from turbotax is easy to use I was able to maneuver without LiveExpert but TOOLS were helpful!
Date published: 2021-02-22
Rated 1 out of 5 by from This Product Use To Be Almost Completely Free I have been using this product for 3 years now. Last year and this I was surprised by the fees they have added and how complex it has become. The fees seem to have gone way up since I first started using the product. I will be switching to a different tax company next time I file.
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax Everything was so easy! We were able to maximize our return!
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use - this program always picks up on a mistake I may make in calculation etc.,
Date published: 2021-02-22
Rated 5 out of 5 by from Fast & Easy! It was quick and easy. Will use this method again next year. Good that they save my info from year to year.
Date published: 2021-02-22
Rated 2 out of 5 by from Turbo Tax Live Help was not all that helpful Turbo tax online is fairly easy to use. I appreciate being able to do my taxes at my speed and from the comfort of my home. This year I upgraded to Live help, and I cannot say it is worth the money. Even though I received valid help once on a selling of a home, the 3 other times was the system having glitches and IT help would have been able to resolve them. One time I was connected to someone having an argument in their living room, and after several minute you could hear the scramble to the headset and profusely apologizing not realizing I was on the line. He was no help for my issue and hung up on me. The final step is to have a live person review the tax before sending out, and they had no idea who I was or why I was calling, even though they made me schedule the live review a week later. They did nothing to add to my final review. Please feel free to skip the live review at the end, and save a week. Next year I doubt I will use live function as it is not worth the money.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is AWESOME! Always fast, accurate and guides you to get the most out of your taxes!
Date published: 2021-02-22
Rated 4 out of 5 by from A MANAGED PAIN IN THE BUTT My Indian money from "tribal assistance program" requires filling out "Private Business" forms. Taking elderly assistance money is not a business, nor do I have any expenses relating to same.
Date published: 2021-02-22
Rated 5 out of 5 by from Super easy to navigate and use! i feel confident that everything is accurate and on point with Turbotax!
Date published: 2021-02-22
Rated 1 out of 5 by from I'm completely confused Well??? I filed my taxes last year through turbo tax it wasn't horrible but this year the IRS is rejecting my return cause they say my AGI is wrong which it's not so I don't know what to say bout using this site....
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1113
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from turbotax is easy to use I was able to maneuver without LiveExpert but TOOLS were helpful!
Date published: 2021-02-22
Rated 1 out of 5 by from This Product Use To Be Almost Completely Free I have been using this product for 3 years now. Last year and this I was surprised by the fees they have added and how complex it has become. The fees seem to have gone way up since I first started using the product. I will be switching to a different tax company next time I file.
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax Everything was so easy! We were able to maximize our return!
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use - this program always picks up on a mistake I may make in calculation etc.,
Date published: 2021-02-22
Rated 5 out of 5 by from Fast & Easy! It was quick and easy. Will use this method again next year. Good that they save my info from year to year.
Date published: 2021-02-22
Rated 2 out of 5 by from Turbo Tax Live Help was not all that helpful Turbo tax online is fairly easy to use. I appreciate being able to do my taxes at my speed and from the comfort of my home. This year I upgraded to Live help, and I cannot say it is worth the money. Even though I received valid help once on a selling of a home, the 3 other times was the system having glitches and IT help would have been able to resolve them. One time I was connected to someone having an argument in their living room, and after several minute you could hear the scramble to the headset and profusely apologizing not realizing I was on the line. He was no help for my issue and hung up on me. The final step is to have a live person review the tax before sending out, and they had no idea who I was or why I was calling, even though they made me schedule the live review a week later. They did nothing to add to my final review. Please feel free to skip the live review at the end, and save a week. Next year I doubt I will use live function as it is not worth the money.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is AWESOME! Always fast, accurate and guides you to get the most out of your taxes!
Date published: 2021-02-22
Rated 4 out of 5 by from A MANAGED PAIN IN THE BUTT My Indian money from "tribal assistance program" requires filling out "Private Business" forms. Taking elderly assistance money is not a business, nor do I have any expenses relating to same.
Date published: 2021-02-22
Rated 5 out of 5 by from Super easy to navigate and use! i feel confident that everything is accurate and on point with Turbotax!
Date published: 2021-02-22
Rated 1 out of 5 by from I'm completely confused Well??? I filed my taxes last year through turbo tax it wasn't horrible but this year the IRS is rejecting my return cause they say my AGI is wrong which it's not so I don't know what to say bout using this site....
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1113