TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Overpriced monopoly TurboTax promotes a discount within my bank’s app but makes it very hard to actually use it. They also charge too much. I had one job and have no house or dependents or anything exciting to report, yet I pay the deluxe $110 fee.
Date published: 2021-03-02
Rated 5 out of 5 by from Nice product Very impressive User friendly platform, constant remarks for missed items. Outstanding software.
Date published: 2021-03-02
Rated 1 out of 5 by from TurboTax hides prices until the end TurboTax is OK software that my wife has used for awhile. However, I find that it's very overpriced compared to alternatives such as TaxAct. The real catch is that TurboTax doesn't tell you the price until you get to the end and then you have to decide if it is worth restarting elsewhere or just bite-the-bullet and pay the large fee. This is the final year that we will use TurboTax for our returns. Bye, girl.
Date published: 2021-03-02
Rated 5 out of 5 by from Good Stuff - Easy Tax return Once you file your taxes once, and you're confident with everything that you've given them. Turbo Tax online filing is pretty easy. THANKS
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is easy Its really easy and helpful to have everything organized before to file taxes
Date published: 2021-03-02
Rated 5 out of 5 by from AWESOME Very user friendly! I was done in 10 minutes! Fast and easy!
Date published: 2021-03-02
Rated 2 out of 5 by from 2020 version not as easy as 2019 version I did not like the changes in the format from 2019. I had a great deal of difficulty with answering some of the questions and had to call for assistance twice - something that I haven't had to do before - very frustrating! Fortunately both assistants were very helpful and guided me through my problems. I hope that this is easier next year, I don't want to have to switch.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome Was easy and seamless. It didn't take as long as last year.
Date published: 2021-03-02
Rated 2 out of 5 by from Couple of severe bugs There were a couple of very obnoxious bugs that made this process 3 times as long as it would have taken. I've never had any issues remotely like this for years with Turbotax. I can't see paying for tax software that creates more of a headache than just filling out forms. Next year I will be considering alternatives. 1. Deferred taxes (item 18) I had to manually figure out what to enter. Instead of Turbotax filling out with the information I provided, there was a bug making me fill out the actual tax forms (what I'm paying Turbotax to avoid). The most annoying thing is that this bug has been reported for way over a month and Turbotax never fixed! 2. Whenever I would go to edit anything for my Rideshare expenses, it would leave the original and create another expense list. I had to completely delete the rideshare section to make any edits! I wasted hours figuring this out and then re-importing data from Uber/Lyft.
Date published: 2021-03-02
Rated 5 out of 5 by from Very helpful with first time users The website outline was very helpful. Very thorough with explaining every step.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1042
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Overpriced monopoly TurboTax promotes a discount within my bank’s app but makes it very hard to actually use it. They also charge too much. I had one job and have no house or dependents or anything exciting to report, yet I pay the deluxe $110 fee.
Date published: 2021-03-02
Rated 5 out of 5 by from Nice product Very impressive User friendly platform, constant remarks for missed items. Outstanding software.
Date published: 2021-03-02
Rated 1 out of 5 by from TurboTax hides prices until the end TurboTax is OK software that my wife has used for awhile. However, I find that it's very overpriced compared to alternatives such as TaxAct. The real catch is that TurboTax doesn't tell you the price until you get to the end and then you have to decide if it is worth restarting elsewhere or just bite-the-bullet and pay the large fee. This is the final year that we will use TurboTax for our returns. Bye, girl.
Date published: 2021-03-02
Rated 5 out of 5 by from Good Stuff - Easy Tax return Once you file your taxes once, and you're confident with everything that you've given them. Turbo Tax online filing is pretty easy. THANKS
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is easy Its really easy and helpful to have everything organized before to file taxes
Date published: 2021-03-02
Rated 5 out of 5 by from AWESOME Very user friendly! I was done in 10 minutes! Fast and easy!
Date published: 2021-03-02
Rated 2 out of 5 by from 2020 version not as easy as 2019 version I did not like the changes in the format from 2019. I had a great deal of difficulty with answering some of the questions and had to call for assistance twice - something that I haven't had to do before - very frustrating! Fortunately both assistants were very helpful and guided me through my problems. I hope that this is easier next year, I don't want to have to switch.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome Was easy and seamless. It didn't take as long as last year.
Date published: 2021-03-02
Rated 2 out of 5 by from Couple of severe bugs There were a couple of very obnoxious bugs that made this process 3 times as long as it would have taken. I've never had any issues remotely like this for years with Turbotax. I can't see paying for tax software that creates more of a headache than just filling out forms. Next year I will be considering alternatives. 1. Deferred taxes (item 18) I had to manually figure out what to enter. Instead of Turbotax filling out with the information I provided, there was a bug making me fill out the actual tax forms (what I'm paying Turbotax to avoid). The most annoying thing is that this bug has been reported for way over a month and Turbotax never fixed! 2. Whenever I would go to edit anything for my Rideshare expenses, it would leave the original and create another expense list. I had to completely delete the rideshare section to make any edits! I wasted hours figuring this out and then re-importing data from Uber/Lyft.
Date published: 2021-03-02
Rated 5 out of 5 by from Very helpful with first time users The website outline was very helpful. Very thorough with explaining every step.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1042