TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from All was good until the final step Everything was easy as usual, but at the final step I spent several days trying to get my returns to file. I could not e-File or Print. There was a very generic error that did not help figure out what the issue was. I called Support and spent a few hours on the phone with someone. They couldn't figure it out either. I had to download the Desktop version and pay twice to try and file there. They promised me someone would call back. They didn't. To force the return through, I had to remove all of the transaction detail that was imported from CoinTracker (Intuit's preferred crypto tax service blah blah blah). It was too much for the software. Also, the so-called experts who provide Live Support were no more helpful than what I could figure out on my own. They were figuring it out as they went as well. Disappointing end to the TurboTax process
Date published: 2022-04-18
Rated 5 out of 5 by from Simple and easy tax software As always great tax software. Step by step questions.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is awesome! I been using turbo tax for years and it is so helpful and easy to use. I have taught several people how to use it themselves.
Date published: 2022-04-18
Rated 1 out of 5 by from new version is horrendous and cumbersome to use was previously user friendly, 2021 was a disaster. the reason I have used Turbo tax in the past, is that it guided me through if I needed help. Now it seems to be gravitating to a service like H & R, or Liberty tax where you need to speak to a live person, after you have compiled and are ready to fill in yourself. Looks like i will go back to hard forms and save the $$. What a shame, you had a good thing and then messed it up!!!!
Date published: 2022-04-18
Rated 5 out of 5 by from Love Turbo tax! TurboTax has helped me with many changes over the years!
Date published: 2022-04-18
Rated 5 out of 5 by from THE BEST! I've been using Turbo Tax for over 15 years, can't do without it. Accurate, reliable and I never had a problem! Also, easy to navigate.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax remains my go-to for tax software. I appreciate the consistency and ease each year of doing my taxes.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is awesome!! I needed a lot of help this year and every time, the tax experts were great help!
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is great Turbotax is great for non-accountants that don't understand all of the tax jargon but want to do their own taxes. It guides you through each question, has simple instructions and helps get the work done! I always feel confident that my returns are correct.
Date published: 2022-04-18
Rated 3 out of 5 by from Good Enough Overall good. Have used it for years. Some spots are confusing, specifically anything to do with capital gains.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 847
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from All was good until the final step Everything was easy as usual, but at the final step I spent several days trying to get my returns to file. I could not e-File or Print. There was a very generic error that did not help figure out what the issue was. I called Support and spent a few hours on the phone with someone. They couldn't figure it out either. I had to download the Desktop version and pay twice to try and file there. They promised me someone would call back. They didn't. To force the return through, I had to remove all of the transaction detail that was imported from CoinTracker (Intuit's preferred crypto tax service blah blah blah). It was too much for the software. Also, the so-called experts who provide Live Support were no more helpful than what I could figure out on my own. They were figuring it out as they went as well. Disappointing end to the TurboTax process
Date published: 2022-04-18
Rated 5 out of 5 by from Simple and easy tax software As always great tax software. Step by step questions.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is awesome! I been using turbo tax for years and it is so helpful and easy to use. I have taught several people how to use it themselves.
Date published: 2022-04-18
Rated 1 out of 5 by from new version is horrendous and cumbersome to use was previously user friendly, 2021 was a disaster. the reason I have used Turbo tax in the past, is that it guided me through if I needed help. Now it seems to be gravitating to a service like H & R, or Liberty tax where you need to speak to a live person, after you have compiled and are ready to fill in yourself. Looks like i will go back to hard forms and save the $$. What a shame, you had a good thing and then messed it up!!!!
Date published: 2022-04-18
Rated 5 out of 5 by from Love Turbo tax! TurboTax has helped me with many changes over the years!
Date published: 2022-04-18
Rated 5 out of 5 by from THE BEST! I've been using Turbo Tax for over 15 years, can't do without it. Accurate, reliable and I never had a problem! Also, easy to navigate.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax remains my go-to for tax software. I appreciate the consistency and ease each year of doing my taxes.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is awesome!! I needed a lot of help this year and every time, the tax experts were great help!
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is great Turbotax is great for non-accountants that don't understand all of the tax jargon but want to do their own taxes. It guides you through each question, has simple instructions and helps get the work done! I always feel confident that my returns are correct.
Date published: 2022-04-18
Rated 3 out of 5 by from Good Enough Overall good. Have used it for years. Some spots are confusing, specifically anything to do with capital gains.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 847