TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Excellent! Very thorough and informative. The step-by-step instructions are immensely useful.
Date published: 2021-05-17
Rated 4 out of 5 by from Tax portion Very good; in program purchasing awful Using TurboTax for the filling out of tax forms was great and easy as usual. However, there was a glitch with activation code screen, which resulted in 2 hours of uninstalling and reinstalling the program. After an online search, I found the work around to change screen resolution. The same happened with the credit card payment screens when purchasing additional state program and state e-file. Having to toggle back and forth with my screen resolution was annoying and frustrating to say the least, especially on a brand new computer (using Windows 10)! Please fix this for next year. Otherwise, I may consider using a different program.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Simplistic TurboTax is easy and simplistic to use with help menus and pop up for all my needs. I have used this free version for several years and have not had any complaints at all. They give you a heads up of when to start preparing for filing and finish up your refund has been submitted and received. Will continue to use this free version until I am no longer eligible for it.
Date published: 2021-05-17
Rated 1 out of 5 by from worst turbo tax year ever Some combination of these was necessary in order to purchase e-file state taxes: reset screen scaling to 100%, lower screen resolution, change default browser, run as administrator. I did all of those over the course of 2 hours of late night trouble-shooting... at least the "100%" seems to have been necessary (the last change I made before it worked) but I don't know whether any of the other steps were necessary or not. Wanted to compare tax results between married/joint, married/separate, head of household, etc., but TurboTax makes that basically impossible unless you start a new return from scratch for each, for each person. Even then it lies about whether you are eligible to file as a given type. If you don't re-start from scratch and just go back and edit things, the entire return is corrupted, full of inconsistent garbage. Makes me really not trust any return I've ever filed with TurboTax. There's a major problem preventing me from completing my return for hours almost every year... definitely time to say "never again" and learn to use a different program even if that means I have to manually enter my previous year's tax return. It literally could not be any more work than using "turbo" tax.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax free is the best price I did not like it when Turbo Tax tried to tell me that I did not file a 2019 tax return. Looked up my tax return and proceeded to correct it.
Date published: 2021-05-17
Rated 1 out of 5 by from Overpriced at just $1.00 Programmed by the incompetent! Seems to be completely untested with every release and update.
Date published: 2021-05-17
Rated 2 out of 5 by from Does Not Work With Schedule K Purchased the business turbo tax, but still not work with schedule K
Date published: 2021-05-17
Rated 4 out of 5 by from Just great! Very satisfied. This product is just right for our needs. Thank you.
Date published: 2021-05-17
Rated 4 out of 5 by from TAX PREP FOR W-2 AND SMALL BIZ MILEAGE FOR CARS WERE HARD TO FOLLOW AND TO FIX DURING THE REVIEW. HOME DEDUCTION WAS HARD TO FIX AND TO FOLLOW.
Date published: 2021-05-17
Rated 5 out of 5 by from Love it TurboTax is simple, and extremely informative. It goes over everything you need to know and its thorough.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 827
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent! Very thorough and informative. The step-by-step instructions are immensely useful.
Date published: 2021-05-17
Rated 4 out of 5 by from Tax portion Very good; in program purchasing awful Using TurboTax for the filling out of tax forms was great and easy as usual. However, there was a glitch with activation code screen, which resulted in 2 hours of uninstalling and reinstalling the program. After an online search, I found the work around to change screen resolution. The same happened with the credit card payment screens when purchasing additional state program and state e-file. Having to toggle back and forth with my screen resolution was annoying and frustrating to say the least, especially on a brand new computer (using Windows 10)! Please fix this for next year. Otherwise, I may consider using a different program.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Simplistic TurboTax is easy and simplistic to use with help menus and pop up for all my needs. I have used this free version for several years and have not had any complaints at all. They give you a heads up of when to start preparing for filing and finish up your refund has been submitted and received. Will continue to use this free version until I am no longer eligible for it.
Date published: 2021-05-17
Rated 1 out of 5 by from worst turbo tax year ever Some combination of these was necessary in order to purchase e-file state taxes: reset screen scaling to 100%, lower screen resolution, change default browser, run as administrator. I did all of those over the course of 2 hours of late night trouble-shooting... at least the "100%" seems to have been necessary (the last change I made before it worked) but I don't know whether any of the other steps were necessary or not. Wanted to compare tax results between married/joint, married/separate, head of household, etc., but TurboTax makes that basically impossible unless you start a new return from scratch for each, for each person. Even then it lies about whether you are eligible to file as a given type. If you don't re-start from scratch and just go back and edit things, the entire return is corrupted, full of inconsistent garbage. Makes me really not trust any return I've ever filed with TurboTax. There's a major problem preventing me from completing my return for hours almost every year... definitely time to say "never again" and learn to use a different program even if that means I have to manually enter my previous year's tax return. It literally could not be any more work than using "turbo" tax.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax free is the best price I did not like it when Turbo Tax tried to tell me that I did not file a 2019 tax return. Looked up my tax return and proceeded to correct it.
Date published: 2021-05-17
Rated 1 out of 5 by from Overpriced at just $1.00 Programmed by the incompetent! Seems to be completely untested with every release and update.
Date published: 2021-05-17
Rated 2 out of 5 by from Does Not Work With Schedule K Purchased the business turbo tax, but still not work with schedule K
Date published: 2021-05-17
Rated 4 out of 5 by from Just great! Very satisfied. This product is just right for our needs. Thank you.
Date published: 2021-05-17
Rated 4 out of 5 by from TAX PREP FOR W-2 AND SMALL BIZ MILEAGE FOR CARS WERE HARD TO FOLLOW AND TO FIX DURING THE REVIEW. HOME DEDUCTION WAS HARD TO FIX AND TO FOLLOW.
Date published: 2021-05-17
Rated 5 out of 5 by from Love it TurboTax is simple, and extremely informative. It goes over everything you need to know and its thorough.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 827