TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Turbo Troubles The AGI was not accepted after 12 (I counted them) attempts. We looked it up on our 2019 taxes (line 8b) and still got No Where Until we finally called after an error message online appeared! We then contacted TT and spoke to tremendous Thomas in Texas who fixed the problem immediately (we used 0 for the AGI)! Really thats all it took ?? P.S. Please Do Not Ditch the Disk as we are NOT cloud users whenever possible.
Date published: 2021-08-09
Rated 3 out of 5 by from Great Site It was an experience with TurboTax. I'm not sure if it's the policy but i thought it was pretty ridiculous that we had to do our own calculations when it came to our stocks. We opted for a "professional" to help us file all that as we did not understand what exactly was needed. Little did we know they cannot and do not help with anything of the sort. I do not recommend having a "professional" file for you, and do it yourself. It'll be a lot cheaper and faster without all the miscommunications and missed messages. Don't waste your money.
Date published: 2021-08-09
Rated 5 out of 5 by from I love Turbo Tax I enjoy how my information from last year is moved to the current year.
Date published: 2021-08-09
Rated 5 out of 5 by from What a relief! It was the first time I had to file out for taxes and thanks to the kind help of Dan, your collaborator, I managed to do it without stress. Thank you!
Date published: 2021-08-09
Rated 2 out of 5 by from No state tax came with delux, why? No state tax came with Deluxe, why? In the past you could do your state tax, now they want another $45.00.
Date published: 2021-08-09
Rated 5 out of 5 by from Wonderful way to do you taxes I enjoy how I don't have to go to anyone to pay fees. It's quick and fast and easy. no
Date published: 2021-08-09
Rated 5 out of 5 by from TURBO TAX WAS GREAT I REALLY NEEDED HELP SORTING OUT MY TAXES ONLINE. I MADE A PHONE CALL AND THE AGENT WALKED ME THROUGH THE ENTIRE APPLICATION. THEY WHERE SO PATIENT AND UNDERSTANDING. THIS WAS JUST WHAT I NEEDED, BECAUSE TAXES CAN BE FRUSTATING, IM SO THANKFUL AND GRATEFUL FOR THEM.
Date published: 2021-08-09
Rated 5 out of 5 by from Their here for you Very helpful I ran into a problem doing my taxes and they where there for me thanks guys
Date published: 2021-08-09
Rated 5 out of 5 by from Thank you for helping our family! We appreciate the low cost, high value service, along with personal service from Arthur! We appreciate you!
Date published: 2021-08-09
Rated 4 out of 5 by from Turbotax- Great (Until the end) Walkcalcal tjhru process very easy & logical down to the review phase but then!!!!! the "Tax Audit Defense" sales pitch and acceptance process takes over and does not function well - it locked up the Turbo TAx application and I had to resort ot calling the help bunch (BTW not 24/7 as advertised) got a call back 12 hours later paid with a credit card then still could not make the e-filing function work. So- Back to the Phone again and was walked through a work around to get to e-file to function but likely cancelled the Tax Audit defense package I bought . SOOOO your thoughts???
Date published: 2021-08-09
All TurboTax® Offerings Reviews - Page 77
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Troubles The AGI was not accepted after 12 (I counted them) attempts. We looked it up on our 2019 taxes (line 8b) and still got No Where Until we finally called after an error message online appeared! We then contacted TT and spoke to tremendous Thomas in Texas who fixed the problem immediately (we used 0 for the AGI)! Really thats all it took ?? P.S. Please Do Not Ditch the Disk as we are NOT cloud users whenever possible.
Date published: 2021-08-09
Rated 3 out of 5 by from Great Site It was an experience with TurboTax. I'm not sure if it's the policy but i thought it was pretty ridiculous that we had to do our own calculations when it came to our stocks. We opted for a "professional" to help us file all that as we did not understand what exactly was needed. Little did we know they cannot and do not help with anything of the sort. I do not recommend having a "professional" file for you, and do it yourself. It'll be a lot cheaper and faster without all the miscommunications and missed messages. Don't waste your money.
Date published: 2021-08-09
Rated 5 out of 5 by from I love Turbo Tax I enjoy how my information from last year is moved to the current year.
Date published: 2021-08-09
Rated 5 out of 5 by from What a relief! It was the first time I had to file out for taxes and thanks to the kind help of Dan, your collaborator, I managed to do it without stress. Thank you!
Date published: 2021-08-09
Rated 2 out of 5 by from No state tax came with delux, why? No state tax came with Deluxe, why? In the past you could do your state tax, now they want another $45.00.
Date published: 2021-08-09
Rated 5 out of 5 by from Wonderful way to do you taxes I enjoy how I don't have to go to anyone to pay fees. It's quick and fast and easy. no
Date published: 2021-08-09
Rated 5 out of 5 by from TURBO TAX WAS GREAT I REALLY NEEDED HELP SORTING OUT MY TAXES ONLINE. I MADE A PHONE CALL AND THE AGENT WALKED ME THROUGH THE ENTIRE APPLICATION. THEY WHERE SO PATIENT AND UNDERSTANDING. THIS WAS JUST WHAT I NEEDED, BECAUSE TAXES CAN BE FRUSTATING, IM SO THANKFUL AND GRATEFUL FOR THEM.
Date published: 2021-08-09
Rated 5 out of 5 by from Their here for you Very helpful I ran into a problem doing my taxes and they where there for me thanks guys
Date published: 2021-08-09
Rated 5 out of 5 by from Thank you for helping our family! We appreciate the low cost, high value service, along with personal service from Arthur! We appreciate you!
Date published: 2021-08-09
Rated 4 out of 5 by from Turbotax- Great (Until the end) Walkcalcal tjhru process very easy & logical down to the review phase but then!!!!! the "Tax Audit Defense" sales pitch and acceptance process takes over and does not function well - it locked up the Turbo TAx application and I had to resort ot calling the help bunch (BTW not 24/7 as advertised) got a call back 12 hours later paid with a credit card then still could not make the e-filing function work. So- Back to the Phone again and was walked through a work around to get to e-file to function but likely cancelled the Tax Audit defense package I bought . SOOOO your thoughts???
Date published: 2021-08-09
All TurboTax® Offerings Reviews - Page 77