TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from More expensive than a personal tax consultant When you file electronically or efile, it costs far more than filing by mail or going through a tax accountant. Almost double for me to file through turbotax instead of a local tax consultant.
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax is pretty easy to use I appreciate the notes and help along the way I thought filling out taxes would be stressful but TurboTax makes it easy going for the most part.
Date published: 2021-03-15
Rated 5 out of 5 by from Nice and quick, seems better this year faster, simpler, didn't insist I do segments I was sure didn't apply.
Date published: 2021-03-15
Rated 1 out of 5 by from TurboTax Business 2019 to 2020 SW Transfer Issue After many attempts and numerous calls to Turbotax to resolve a data transfer from my 2019 TurboTax for Business to the 2020 version to decided to press ahead without a resolution. Three calls to Intuit associates were terminated mid-sentence in resolving my issue. No call backs - nothing. Thought your program was superior but this year it failed your customer. No issue with accessing the 2019.tax file even started numerous new 2020 tax files to test if there were any other issues. Same result watched the data files transferred but when I started in the income stage there was no 2019 data. Sad to say you made a mistake with this version. Previous years no issue. Would appreciate if your associates are disconnected that they call you back. Right now you are zero for three in customer satisfaction.
Date published: 2021-03-15
Rated 4 out of 5 by from 2020 Not Easy to Navigate I have used Turbo Tax for over 20 years! Navigating this software was not as user friendly at previous years. But I guess 2020 wasn't a typical year.
Date published: 2021-03-15
Rated 5 out of 5 by from First time's a charm I only used Turbo Tax a couple of times a decade ago to help a daughter. Today I used it to file my wife's and my joint Federal return -- much faster than I expected. My phone support assistant (Phoebe 6 yrs. from Texas) was incredibly helpful! And the online connections to almost all of my financial data were helpful.
Date published: 2021-03-15
Rated 4 out of 5 by from Great I’ve still haven’t got my refund it keeps rejecting me
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax Awesome Great Experience. Very smooth and very easy to flow.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbotax is professional and I am web iliterrite The best I could Hope for and I went to 3 others and Turbotax is the only one that finally came out accepted in to years I have been trying do too house fire and address change and pain to get anything done.
Date published: 2021-03-15
Rated 5 out of 5 by from The old standby Works everytime. Pretty much impossible to mess up.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6404
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from More expensive than a personal tax consultant When you file electronically or efile, it costs far more than filing by mail or going through a tax accountant. Almost double for me to file through turbotax instead of a local tax consultant.
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax is pretty easy to use I appreciate the notes and help along the way I thought filling out taxes would be stressful but TurboTax makes it easy going for the most part.
Date published: 2021-03-15
Rated 5 out of 5 by from Nice and quick, seems better this year faster, simpler, didn't insist I do segments I was sure didn't apply.
Date published: 2021-03-15
Rated 1 out of 5 by from TurboTax Business 2019 to 2020 SW Transfer Issue After many attempts and numerous calls to Turbotax to resolve a data transfer from my 2019 TurboTax for Business to the 2020 version to decided to press ahead without a resolution. Three calls to Intuit associates were terminated mid-sentence in resolving my issue. No call backs - nothing. Thought your program was superior but this year it failed your customer. No issue with accessing the 2019.tax file even started numerous new 2020 tax files to test if there were any other issues. Same result watched the data files transferred but when I started in the income stage there was no 2019 data. Sad to say you made a mistake with this version. Previous years no issue. Would appreciate if your associates are disconnected that they call you back. Right now you are zero for three in customer satisfaction.
Date published: 2021-03-15
Rated 4 out of 5 by from 2020 Not Easy to Navigate I have used Turbo Tax for over 20 years! Navigating this software was not as user friendly at previous years. But I guess 2020 wasn't a typical year.
Date published: 2021-03-15
Rated 5 out of 5 by from First time's a charm I only used Turbo Tax a couple of times a decade ago to help a daughter. Today I used it to file my wife's and my joint Federal return -- much faster than I expected. My phone support assistant (Phoebe 6 yrs. from Texas) was incredibly helpful! And the online connections to almost all of my financial data were helpful.
Date published: 2021-03-15
Rated 4 out of 5 by from Great I’ve still haven’t got my refund it keeps rejecting me
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax Awesome Great Experience. Very smooth and very easy to flow.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbotax is professional and I am web iliterrite The best I could Hope for and I went to 3 others and Turbotax is the only one that finally came out accepted in to years I have been trying do too house fire and address change and pain to get anything done.
Date published: 2021-03-15
Rated 5 out of 5 by from The old standby Works everytime. Pretty much impossible to mess up.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6404