TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo Tax simple and helpful Turbo Tax guides you all the way to the end. If you have a question on what something means, there is a help tab on each page to help you understand the page is asking.
Date published: 2022-03-04
Rated 4 out of 5 by from Happy with Turbo Tax Like anything - the first time you use it requires the most effort - entering W2 info, bank info, investments, etc. But the nice part about this is that future years are pre-populated which is a great time saver. Great prompts and reviews to ensure you are not missing anything - improves my confidence in doing my own taxes.
Date published: 2022-03-04
Rated 3 out of 5 by from Ads wanting you to upgrade every step I used the military free file. Up until this year, they offered a free filing for low-income families, which I find upsetting that they stopped doing that this year. Since I was able to use a free system due to being military, there were advertisements wanting me to upgrade it seemed like every step. That was incredibly annoying. In addition, there were quite a few questions that seemed tricky. There were forms that I had that they never asked for. I would find it helpful if you could select what forms you've received and at the end, they make sure you've entered them.
Date published: 2022-03-04
Rated 2 out of 5 by from Turbo Tax has made a big mistake. First: You live help, in my case, Saba, was extremely helpful in finding quarterly Taxes Paid for me in the "My Info" section. However, your software, your AI, should have discovered that my Estimated quarterly tax payments hadn't been accounted for. I was ready to pay the IRS $19k when I only owed $3k. The only way I discovered it was when I checked the IRS forms (1st Page) I have been with Turbo tax from its start. We always had an IRS Forms view. You have taken that away. Once agian I am very Thankful that your live assistant Saba was able to direct me in fixing the problem with your software. Did you take away the IRS forms view, because you were afraid that a small segment of people would not pay you at the end? I would not mind paying in advance but put the actual IRS forms in the Process so the taxpayer can find his errors. Your AI is not smart enough to find many mistakes. I will be searching for a a better software program, or a real Person-Tax advisor. A little sad to leave after all of these years.
Date published: 2022-03-04
Rated 5 out of 5 by from Jeffrey was great. Jeffrey was patient with me and answered all my questions satisfactorily. He explained the process and took the time to make sure I was confident doing my tax return with TurboTax. This is the second year I've used the Full Service and communicating with one person is excellent.
Date published: 2022-03-04
Rated 5 out of 5 by from pretty easy had a couple of questions about some Cypto exchanges and they where easily answered.
Date published: 2022-03-04
Rated 3 out of 5 by from Average room for improvement The ESPP and RSU sections could use a lot more improvement. It is implemented as a wizard, which is fine, but it should also have a section showing what the wizard is doing with each of the entries. Text is very unclear in regards to how to check what the employer did in regards to the ESPP discount and the RSU cost basis. You cant go wrong by giving lots of examples. It might show up like, this, or like that....And remind people for both ESPP and RSU you need to go back to the year that the stock was dispersed, to see if their employer already included the discount and taxes for an RSU in THAT years W2 as income
Date published: 2022-03-04
Rated 5 out of 5 by from Love TurboTax Love the questions. I would never think of all the questions without TurboTax.
Date published: 2022-03-04
Rated 5 out of 5 by from Easy!! This was my first time doing my taxes by myself and I felt that the program led me through step by step with understandable instructions.
Date published: 2022-03-04
Rated 1 out of 5 by from Turbo Tax disappoints On 3-4-2022 was told by Turbo tax Form 1116 and Schedule B will not be supported for e-filing this year. Had I known this would not have re-purchased the product. Even today they say form 1116 is available but not for all situations. I have used Turbo Tax for years, very disappointing.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5212
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax simple and helpful Turbo Tax guides you all the way to the end. If you have a question on what something means, there is a help tab on each page to help you understand the page is asking.
Date published: 2022-03-04
Rated 4 out of 5 by from Happy with Turbo Tax Like anything - the first time you use it requires the most effort - entering W2 info, bank info, investments, etc. But the nice part about this is that future years are pre-populated which is a great time saver. Great prompts and reviews to ensure you are not missing anything - improves my confidence in doing my own taxes.
Date published: 2022-03-04
Rated 3 out of 5 by from Ads wanting you to upgrade every step I used the military free file. Up until this year, they offered a free filing for low-income families, which I find upsetting that they stopped doing that this year. Since I was able to use a free system due to being military, there were advertisements wanting me to upgrade it seemed like every step. That was incredibly annoying. In addition, there were quite a few questions that seemed tricky. There were forms that I had that they never asked for. I would find it helpful if you could select what forms you've received and at the end, they make sure you've entered them.
Date published: 2022-03-04
Rated 2 out of 5 by from Turbo Tax has made a big mistake. First: You live help, in my case, Saba, was extremely helpful in finding quarterly Taxes Paid for me in the "My Info" section. However, your software, your AI, should have discovered that my Estimated quarterly tax payments hadn't been accounted for. I was ready to pay the IRS $19k when I only owed $3k. The only way I discovered it was when I checked the IRS forms (1st Page) I have been with Turbo tax from its start. We always had an IRS Forms view. You have taken that away. Once agian I am very Thankful that your live assistant Saba was able to direct me in fixing the problem with your software. Did you take away the IRS forms view, because you were afraid that a small segment of people would not pay you at the end? I would not mind paying in advance but put the actual IRS forms in the Process so the taxpayer can find his errors. Your AI is not smart enough to find many mistakes. I will be searching for a a better software program, or a real Person-Tax advisor. A little sad to leave after all of these years.
Date published: 2022-03-04
Rated 5 out of 5 by from Jeffrey was great. Jeffrey was patient with me and answered all my questions satisfactorily. He explained the process and took the time to make sure I was confident doing my tax return with TurboTax. This is the second year I've used the Full Service and communicating with one person is excellent.
Date published: 2022-03-04
Rated 5 out of 5 by from pretty easy had a couple of questions about some Cypto exchanges and they where easily answered.
Date published: 2022-03-04
Rated 3 out of 5 by from Average room for improvement The ESPP and RSU sections could use a lot more improvement. It is implemented as a wizard, which is fine, but it should also have a section showing what the wizard is doing with each of the entries. Text is very unclear in regards to how to check what the employer did in regards to the ESPP discount and the RSU cost basis. You cant go wrong by giving lots of examples. It might show up like, this, or like that....And remind people for both ESPP and RSU you need to go back to the year that the stock was dispersed, to see if their employer already included the discount and taxes for an RSU in THAT years W2 as income
Date published: 2022-03-04
Rated 5 out of 5 by from Love TurboTax Love the questions. I would never think of all the questions without TurboTax.
Date published: 2022-03-04
Rated 5 out of 5 by from Easy!! This was my first time doing my taxes by myself and I felt that the program led me through step by step with understandable instructions.
Date published: 2022-03-04
Rated 1 out of 5 by from Turbo Tax disappoints On 3-4-2022 was told by Turbo tax Form 1116 and Schedule B will not be supported for e-filing this year. Had I known this would not have re-purchased the product. Even today they say form 1116 is available but not for all situations. I have used Turbo Tax for years, very disappointing.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5212