TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Turbo tax review Overall good experience, the tax advisor however was not totally up to date on the Federal tax extension to May 17th 2021
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo tax is so user friendly. I have used Turbo Tax for several years and each year I am impressed with how easy it is. It is always up to date with IRS changes and the program makes sure I do not omit anything. Definitely would recommend it to the most inexperienced as well as the experienced tax payer.
Date published: 2021-03-23
Rated 4 out of 5 by from Tubotax works Turbotax is helpful. Since I hate doing taxes, Tubotax helps make doing taxes somewhat bearable.
Date published: 2021-03-23
Rated 5 out of 5 by from E Z file Easy to use, and covers all bases. Connects to all banks.
Date published: 2021-03-23
Rated 1 out of 5 by from charges too much The amount of money they took out just to use this service was almost 1/4 of my return
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is easy to use. Easy to use. I like the fact that last year's information is filed for the next year's returns.
Date published: 2021-03-23
Rated 1 out of 5 by from Extra services are not worth the money Turbo tax is easy and convenient to do your own taxes. We paid extra this year to have a "CPA" review our situation with us. The rep did not seem to appear to know how to use the turbo tax software very well. She had not looked at our return we filed in advance of the call. The call consisted of her talking line by line through what we had already put into the system. She couldn't offer advice or answer our more difficult questions and when she did answer she would start with "I think.." or "I'm pretty sure". She did not install any confidence in us that she knew what she was talking about or that we could trust her judgement. She didn't even have things like the standard deduction memorized. After our wasted hour of time on the phone with her (half of the time taken up by her not knowing how to use the software) we filed our taxes. A week later we received an email that our state tax return was rejected and we had to re-file it again. The error was due to a turbo tax internal software error called VA-charity. So we had to log back in and re-file the state return. All in all, we will probably continue to use turbo tax in the future, but will not pay for "help" again in the future.
Date published: 2021-03-23
Rated 4 out of 5 by from Turbo Tax did my federal taxes.... Only problem was when I imported my W-2, the software kept asking for info I did not need to input, such as residence state, etc. I ended up just manually inputting the W-2 data, to circumvent the problem
Date published: 2021-03-23
Rated 5 out of 5 by from Easy to file The program was precise, self explanatory and easy to follow!
Date published: 2021-03-23
Rated 4 out of 5 by from Easy to work with CAN WORK ON THE RETURN AS TIME IS AVAILABLE. STRAIGHT FORWARD.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5191
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo tax review Overall good experience, the tax advisor however was not totally up to date on the Federal tax extension to May 17th 2021
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo tax is so user friendly. I have used Turbo Tax for several years and each year I am impressed with how easy it is. It is always up to date with IRS changes and the program makes sure I do not omit anything. Definitely would recommend it to the most inexperienced as well as the experienced tax payer.
Date published: 2021-03-23
Rated 4 out of 5 by from Tubotax works Turbotax is helpful. Since I hate doing taxes, Tubotax helps make doing taxes somewhat bearable.
Date published: 2021-03-23
Rated 5 out of 5 by from E Z file Easy to use, and covers all bases. Connects to all banks.
Date published: 2021-03-23
Rated 1 out of 5 by from charges too much The amount of money they took out just to use this service was almost 1/4 of my return
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is easy to use. Easy to use. I like the fact that last year's information is filed for the next year's returns.
Date published: 2021-03-23
Rated 1 out of 5 by from Extra services are not worth the money Turbo tax is easy and convenient to do your own taxes. We paid extra this year to have a "CPA" review our situation with us. The rep did not seem to appear to know how to use the turbo tax software very well. She had not looked at our return we filed in advance of the call. The call consisted of her talking line by line through what we had already put into the system. She couldn't offer advice or answer our more difficult questions and when she did answer she would start with "I think.." or "I'm pretty sure". She did not install any confidence in us that she knew what she was talking about or that we could trust her judgement. She didn't even have things like the standard deduction memorized. After our wasted hour of time on the phone with her (half of the time taken up by her not knowing how to use the software) we filed our taxes. A week later we received an email that our state tax return was rejected and we had to re-file it again. The error was due to a turbo tax internal software error called VA-charity. So we had to log back in and re-file the state return. All in all, we will probably continue to use turbo tax in the future, but will not pay for "help" again in the future.
Date published: 2021-03-23
Rated 4 out of 5 by from Turbo Tax did my federal taxes.... Only problem was when I imported my W-2, the software kept asking for info I did not need to input, such as residence state, etc. I ended up just manually inputting the W-2 data, to circumvent the problem
Date published: 2021-03-23
Rated 5 out of 5 by from Easy to file The program was precise, self explanatory and easy to follow!
Date published: 2021-03-23
Rated 4 out of 5 by from Easy to work with CAN WORK ON THE RETURN AS TIME IS AVAILABLE. STRAIGHT FORWARD.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5191