TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Very friendly interface, but unclear communication While the interface and the process are well established, any derivation from the default path creates a significant delay. Sometimes an expert ignores explicit questions and asks even when repeated multiple times.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbotax is great My expert was great answered all my questions in a timely manner and went above and beyond to get me the best refund. She made sure i understood what she was doing every step.
Date published: 2021-03-24
Rated 5 out of 5 by from Great Customer Service Had issues finding the correct categories and was helped right away
Date published: 2021-03-24
Rated 5 out of 5 by from Great First Experience I was nervous about tackling my taxes "on my own" for the first time. Turbo Tax really did a nice job at making the task far less daunting by explaining each step clearly as we went. I am very grateful.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax - the easiest tax prep I've ever done Turbo Tax asked all the right questions to get all the right forms filled out. Loved it.
Date published: 2021-03-24
Rated 2 out of 5 by from Great staff, impossible contact Imagine hiring a tax service where you can't contact the person except in a terrible web interface. Your Full Service agent has to call you, from a random 800 number. You cannot call them. The other problem is the user interface telling you what's happening as well as what went into your tax calculations is miserable. Light on detail, no easy way to contact the person to go over what went into the calculations, just lots of pressure to pay them and submit. If I end up filing an amendment to correct something I'll be done with turbotax for good.
Date published: 2021-03-24
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is super easy, love the navigation of the site.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax was easy and free! It was easy to navigate and explained the process well.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is Great!! I have been using turbo tax for years and it never lets me down ! Always getting my best refund and catches all my mistakes!
Date published: 2021-03-24
Rated 4 out of 5 by from Time Saver It would be nice to return to the exact place you were when you stopped.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5191
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Very friendly interface, but unclear communication While the interface and the process are well established, any derivation from the default path creates a significant delay. Sometimes an expert ignores explicit questions and asks even when repeated multiple times.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbotax is great My expert was great answered all my questions in a timely manner and went above and beyond to get me the best refund. She made sure i understood what she was doing every step.
Date published: 2021-03-24
Rated 5 out of 5 by from Great Customer Service Had issues finding the correct categories and was helped right away
Date published: 2021-03-24
Rated 5 out of 5 by from Great First Experience I was nervous about tackling my taxes "on my own" for the first time. Turbo Tax really did a nice job at making the task far less daunting by explaining each step clearly as we went. I am very grateful.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax - the easiest tax prep I've ever done Turbo Tax asked all the right questions to get all the right forms filled out. Loved it.
Date published: 2021-03-24
Rated 2 out of 5 by from Great staff, impossible contact Imagine hiring a tax service where you can't contact the person except in a terrible web interface. Your Full Service agent has to call you, from a random 800 number. You cannot call them. The other problem is the user interface telling you what's happening as well as what went into your tax calculations is miserable. Light on detail, no easy way to contact the person to go over what went into the calculations, just lots of pressure to pay them and submit. If I end up filing an amendment to correct something I'll be done with turbotax for good.
Date published: 2021-03-24
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is super easy, love the navigation of the site.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax was easy and free! It was easy to navigate and explained the process well.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is Great!! I have been using turbo tax for years and it never lets me down ! Always getting my best refund and catches all my mistakes!
Date published: 2021-03-24
Rated 4 out of 5 by from Time Saver It would be nice to return to the exact place you were when you stopped.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5191