TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Disappointing, frustrating, and more expensive! After my filing experience this year, I will not be returning to Turbotax. I was unable to import my return from last year because "The file was too big". I then had to pay another $45 each for 2 state editions, then another $25 each to file each state return on top of the $35 I paid for the federal edition. Since the import from last year failed, all information had to be manually entered. That was the biggest reason I stayed with Turbotax. This year's experience was disappointing, frustrating, and more expensive! I will be looking for alternatives next year. You will be losing a 20+ year customer after this poor experience.
Date published: 2022-03-16
Rated 2 out of 5 by from Charged I was charged the $25 for my state tax return even thoughit was rejectedand I had to mail them in. I would like my money back. My gross income from last year was pulled in from last years taxes so I don't know why it was rejected. It happened last year as well.
Date published: 2022-03-16
Rated 5 out of 5 by from QUICK, EASY! EACH SECTION IS EXPLAINED , AND VERY UNDERSTANDABLE!
Date published: 2022-03-16
Rated 5 out of 5 by from TURBO TAX IS SO GREAT I'VE USED TURBO TAX FOR MANY, MANY YEARS AND I AM NEVER UNHAPPY WITH IT. ALWAYS EASY TO USE, STEP BY STEP INSTRUCTIONS! IT'S AWESOME
Date published: 2022-03-16
Rated 5 out of 5 by from Very easy to understand and do. Did the entire return by myself. Didn't have to call anyone.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is kinda easy. I used the premiere edition for home and business. our business is rental property. When it came to questions, the HELP feature answered all of them in one way or another. Having ready links to the IRS Bulletins was very helpful. This is my sixth straight year. Each year is getting harder to understand. TT could add more details to the question to discern between payroll deductions and independent monies going to HSA, 401K and other deductions. The review feature captured several important errors. More help in the depreciation area would be helpful to determine if the depreciation should be taken or not.
Date published: 2022-03-16
Rated 5 out of 5 by from It was great Made it super simple to get them done in a manner that was convenient for me.
Date published: 2022-03-16
Rated 3 out of 5 by from Not so happy this year with Turbo Tax. The program didn't move from one section to another smoothly. Would not let me put in SS figures. And did not give me a error that I had not put it in since we are both over 70 years old. Or not even a prompt. I had to go into the forms and search for ss form to put in the figures.
Date published: 2022-03-16
Rated 4 out of 5 by from Great tool but needs improvements in 2 areas 1) Most troubling is I couldn't tell if there was a way to save my progress. I was halfway thru and started getting calls from work like crazy. I really needed to save and come back later to finish. 2) Was confused about the HSA portion. Everything read like it was my employer who contributed. My employer contributed $100. I contributed over 4,000. 3) One other thing: It asked me if I needed a PIN to file Federal (which I did) early in the process. But then it never prompted me for that PIN. It caused the returns to be rejected the first time.
Date published: 2022-03-16
Rated 5 out of 5 by from Martha Was Great Martha helped me work out the issues. She was very prompt and quick at both responding to my messages and getting the tax filing complete.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4692
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Disappointing, frustrating, and more expensive! After my filing experience this year, I will not be returning to Turbotax. I was unable to import my return from last year because "The file was too big". I then had to pay another $45 each for 2 state editions, then another $25 each to file each state return on top of the $35 I paid for the federal edition. Since the import from last year failed, all information had to be manually entered. That was the biggest reason I stayed with Turbotax. This year's experience was disappointing, frustrating, and more expensive! I will be looking for alternatives next year. You will be losing a 20+ year customer after this poor experience.
Date published: 2022-03-16
Rated 2 out of 5 by from Charged I was charged the $25 for my state tax return even thoughit was rejectedand I had to mail them in. I would like my money back. My gross income from last year was pulled in from last years taxes so I don't know why it was rejected. It happened last year as well.
Date published: 2022-03-16
Rated 5 out of 5 by from QUICK, EASY! EACH SECTION IS EXPLAINED , AND VERY UNDERSTANDABLE!
Date published: 2022-03-16
Rated 5 out of 5 by from TURBO TAX IS SO GREAT I'VE USED TURBO TAX FOR MANY, MANY YEARS AND I AM NEVER UNHAPPY WITH IT. ALWAYS EASY TO USE, STEP BY STEP INSTRUCTIONS! IT'S AWESOME
Date published: 2022-03-16
Rated 5 out of 5 by from Very easy to understand and do. Did the entire return by myself. Didn't have to call anyone.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is kinda easy. I used the premiere edition for home and business. our business is rental property. When it came to questions, the HELP feature answered all of them in one way or another. Having ready links to the IRS Bulletins was very helpful. This is my sixth straight year. Each year is getting harder to understand. TT could add more details to the question to discern between payroll deductions and independent monies going to HSA, 401K and other deductions. The review feature captured several important errors. More help in the depreciation area would be helpful to determine if the depreciation should be taken or not.
Date published: 2022-03-16
Rated 5 out of 5 by from It was great Made it super simple to get them done in a manner that was convenient for me.
Date published: 2022-03-16
Rated 3 out of 5 by from Not so happy this year with Turbo Tax. The program didn't move from one section to another smoothly. Would not let me put in SS figures. And did not give me a error that I had not put it in since we are both over 70 years old. Or not even a prompt. I had to go into the forms and search for ss form to put in the figures.
Date published: 2022-03-16
Rated 4 out of 5 by from Great tool but needs improvements in 2 areas 1) Most troubling is I couldn't tell if there was a way to save my progress. I was halfway thru and started getting calls from work like crazy. I really needed to save and come back later to finish. 2) Was confused about the HSA portion. Everything read like it was my employer who contributed. My employer contributed $100. I contributed over 4,000. 3) One other thing: It asked me if I needed a PIN to file Federal (which I did) early in the process. But then it never prompted me for that PIN. It caused the returns to be rejected the first time.
Date published: 2022-03-16
Rated 5 out of 5 by from Martha Was Great Martha helped me work out the issues. She was very prompt and quick at both responding to my messages and getting the tax filing complete.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4692