TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Basic but not enough I paid an additional $50 for the Utah state partnership return and was not allowed to e-file it. I called support and they had no answer for me except to update my software which did not fix the problem as I suspected. Usually, Turbotax will give you a reason when e-file is not an option but it never gave me a reason. I checked the Utah state website and they are accepting TC-65 returns electronically so it is definitely a Turbotax problem/issue. I finally gave up and just sent it in the mail like a fool.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax can be a little confusing The first lady I spoke with hung up on me. Then we received live support which was a great help. Though getting the IRS transcript was confusing as I thought it would come via email.
Date published: 2022-03-12
Rated 5 out of 5 by from Awesome and easy I've used TurboTax two years now, after using one of the big name tax companies for years. I am very impressed with the details they ask, but how simple it is to use. Would highly recommend.
Date published: 2022-03-12
Rated 5 out of 5 by from Very easy to use Walks you right through it step by step so it's easy to use
Date published: 2022-03-12
Rated 5 out of 5 by from Ease of use for TurboTax I have used TurboTax for 8 years and it provides me with the tax information I need to complete my taxes without any issues.
Date published: 2022-03-12
Rated 1 out of 5 by from LET ME TELL YOU. Okay, so- We went to file state and federal like a month ago, and it kept "erroring out", saying we didnt have consent to e-file one or more formsets. So we called tech support, and spent an hour on the phone with them, and they said, "Well we've tried everything, go ahead, and delete you entire account, and try again". So we did that, AGAIN. So we're SIX hours into this, and I finally put it down, and came back this week to try again. Low and behold, the same problem. So I wonder to myself- MAYBE it's mad because it's not actually ASKING me to pay for anything, but it WANTS me to, so I upgraded to PLUS and it didnt work. So I upgrade to Deluxe, pay up-front, and low and behold, NOW IT FINALLY WORKS AFTER WE'VE REDONE THIS RETURN LIKE 9 TIMES. Awful experience, this is not actually free (which, I'm pretty sure, it tells you you'll file Federal free, not the state) but being in the tech industry, why would you not PROMPT the user to pay for their state return, if they are attempting to file a state return??? Instead of just bringing them to a mystery error screen that not even your OWN TECH SUPPORT could figure out?????? THIS SOFTWARE MAKES NO SENSE.
Date published: 2022-03-12
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY TO NAVIGATE. NO REAL HARD QUESTIONS. DIDN'T NEED HELP.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax its great and easy to do My experience doing my taxes every year are good and easy to do I recommend anybody to do it with TurboTax Recommend no doubt
Date published: 2022-03-12
Rated 5 out of 5 by from Easy to use... I only had one problem. I couldn't verify a stimulus check after 1-13. The site said to check an IRS area that no longer exists...
Date published: 2022-03-12
Rated 5 out of 5 by from Great Product, makes it Easy! Leads you through with step-by-step guidance. Professional and easy to understand language with dependable results. Have used for years and will continue to do so. Highly recommended!
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4648
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Basic but not enough I paid an additional $50 for the Utah state partnership return and was not allowed to e-file it. I called support and they had no answer for me except to update my software which did not fix the problem as I suspected. Usually, Turbotax will give you a reason when e-file is not an option but it never gave me a reason. I checked the Utah state website and they are accepting TC-65 returns electronically so it is definitely a Turbotax problem/issue. I finally gave up and just sent it in the mail like a fool.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax can be a little confusing The first lady I spoke with hung up on me. Then we received live support which was a great help. Though getting the IRS transcript was confusing as I thought it would come via email.
Date published: 2022-03-12
Rated 5 out of 5 by from Awesome and easy I've used TurboTax two years now, after using one of the big name tax companies for years. I am very impressed with the details they ask, but how simple it is to use. Would highly recommend.
Date published: 2022-03-12
Rated 5 out of 5 by from Very easy to use Walks you right through it step by step so it's easy to use
Date published: 2022-03-12
Rated 5 out of 5 by from Ease of use for TurboTax I have used TurboTax for 8 years and it provides me with the tax information I need to complete my taxes without any issues.
Date published: 2022-03-12
Rated 1 out of 5 by from LET ME TELL YOU. Okay, so- We went to file state and federal like a month ago, and it kept "erroring out", saying we didnt have consent to e-file one or more formsets. So we called tech support, and spent an hour on the phone with them, and they said, "Well we've tried everything, go ahead, and delete you entire account, and try again". So we did that, AGAIN. So we're SIX hours into this, and I finally put it down, and came back this week to try again. Low and behold, the same problem. So I wonder to myself- MAYBE it's mad because it's not actually ASKING me to pay for anything, but it WANTS me to, so I upgraded to PLUS and it didnt work. So I upgrade to Deluxe, pay up-front, and low and behold, NOW IT FINALLY WORKS AFTER WE'VE REDONE THIS RETURN LIKE 9 TIMES. Awful experience, this is not actually free (which, I'm pretty sure, it tells you you'll file Federal free, not the state) but being in the tech industry, why would you not PROMPT the user to pay for their state return, if they are attempting to file a state return??? Instead of just bringing them to a mystery error screen that not even your OWN TECH SUPPORT could figure out?????? THIS SOFTWARE MAKES NO SENSE.
Date published: 2022-03-12
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY TO NAVIGATE. NO REAL HARD QUESTIONS. DIDN'T NEED HELP.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax its great and easy to do My experience doing my taxes every year are good and easy to do I recommend anybody to do it with TurboTax Recommend no doubt
Date published: 2022-03-12
Rated 5 out of 5 by from Easy to use... I only had one problem. I couldn't verify a stimulus check after 1-13. The site said to check an IRS area that no longer exists...
Date published: 2022-03-12
Rated 5 out of 5 by from Great Product, makes it Easy! Leads you through with step-by-step guidance. Professional and easy to understand language with dependable results. Have used for years and will continue to do so. Highly recommended!
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4648