TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Seems like It costs more for less Last year I remember having access to a live person without having to pay more so this year it was frustrating to have to pay extra for something that was free last year. It was also a bit frustrating that I didn't have access to the forms and could only fill them out using the questions. I do like that it is online now and easier to access. I also had a great experience with the online live tax help, the person was very helpful and kind.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax never disappoints Quick, painless and easy. All the import functions that have been added are great.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo tax 2020 needs help My taxes were almost done. I saved them. It didn't save them right and overwrote a new blank file. Instructions overall are poor . Sucks this year. When I restarted from ground zero it didn't pull up info from prior years
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome Service I have use Turbo for 6 years and I find that it is very efficient and easy
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is simple safe and the job is done. Turbo Tax is easy to do your taxes. And they can hold the records.
Date published: 2021-05-18
Rated 4 out of 5 by from Charitable Donations Error= Headache Sooo good usually. But the charitable donation error was the worst. The website labeled the problem as fixed. It was not. The forums and official directions weren't exactly right for my case. Ended up on the phone and scheduled to wait on hold for 40-45 mins. I started tinkering around in the tax data tab and had to change the form manually. Wish I would have known that before. The original error message created this circle of figure out the right number or file by mail. Not great. Outside of that, really great product.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy. Thank you Very easy to use. Thank you I waited until the last minute to file my taxes with your software. I was able to navigate through all the screens and press send right under the midnight deadline.
Date published: 2021-05-18
Rated 4 out of 5 by from very helpful staff, answered all my questions very helpful staff, answered all my questions and concerns
Date published: 2021-05-18
Rated 1 out of 5 by from Sucks Constantly up charging. Very difficult to find how to opt out of the upcharges for the 10th time and submit the tax return. Used to be different a few years ago but Turbotax has gone down hill. I've always used Turbotax but this will be the last time I ever use them. 1/10 Do not recommend
Date published: 2021-05-18
Rated 2 out of 5 by from New Changes Make Filing by Mail Difficult. Every year together with my adult son we complete his taxes with Turbo Tax. We often file his state return by mail. This year when we attempted this we were cycled and made to enter a credit card information and paid $25 for the electronic filing when all we wanted was to mail in his return. We were allowed to mail a voucher linking his payment check to the electronically filed return.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 451
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Seems like It costs more for less Last year I remember having access to a live person without having to pay more so this year it was frustrating to have to pay extra for something that was free last year. It was also a bit frustrating that I didn't have access to the forms and could only fill them out using the questions. I do like that it is online now and easier to access. I also had a great experience with the online live tax help, the person was very helpful and kind.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax never disappoints Quick, painless and easy. All the import functions that have been added are great.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo tax 2020 needs help My taxes were almost done. I saved them. It didn't save them right and overwrote a new blank file. Instructions overall are poor . Sucks this year. When I restarted from ground zero it didn't pull up info from prior years
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome Service I have use Turbo for 6 years and I find that it is very efficient and easy
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is simple safe and the job is done. Turbo Tax is easy to do your taxes. And they can hold the records.
Date published: 2021-05-18
Rated 4 out of 5 by from Charitable Donations Error= Headache Sooo good usually. But the charitable donation error was the worst. The website labeled the problem as fixed. It was not. The forums and official directions weren't exactly right for my case. Ended up on the phone and scheduled to wait on hold for 40-45 mins. I started tinkering around in the tax data tab and had to change the form manually. Wish I would have known that before. The original error message created this circle of figure out the right number or file by mail. Not great. Outside of that, really great product.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy. Thank you Very easy to use. Thank you I waited until the last minute to file my taxes with your software. I was able to navigate through all the screens and press send right under the midnight deadline.
Date published: 2021-05-18
Rated 4 out of 5 by from very helpful staff, answered all my questions very helpful staff, answered all my questions and concerns
Date published: 2021-05-18
Rated 1 out of 5 by from Sucks Constantly up charging. Very difficult to find how to opt out of the upcharges for the 10th time and submit the tax return. Used to be different a few years ago but Turbotax has gone down hill. I've always used Turbotax but this will be the last time I ever use them. 1/10 Do not recommend
Date published: 2021-05-18
Rated 2 out of 5 by from New Changes Make Filing by Mail Difficult. Every year together with my adult son we complete his taxes with Turbo Tax. We often file his state return by mail. This year when we attempted this we were cycled and made to enter a credit card information and paid $25 for the electronic filing when all we wanted was to mail in his return. We were allowed to mail a voucher linking his payment check to the electronically filed return.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 451