TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Excellent My accountant sold her business and had filed an extension for me and then moved and left me in a difficult position so I did my taxes and turbotax was there.
Date published: 2021-10-16
Rated 5 out of 5 by from Always Makes the Process Easy Always easy, quick and accurate. Used the tool for years.
Date published: 2021-10-16
Rated 3 out of 5 by from TurboTax going backwards I have used TurboTax since the 90s and for the most part it has been a great experience. However, this 2020 Tax Year was disappointing because the Home Office deduction did not cover the fact that the IRS removed Asset Type M (Home Office). I spent hours online looking for a solution. No luck. I finally called TurboTax and they had to pass me to a TurboTax CPA to figure out what to do. It took him about 30-45 minutes to figure it out. He finally found is some obscure IRS publication to now use the code J1 which is "Non-Residential Real Estate". Leave it to the IRS to make things worse. But TurboTax should have picked this up, especially for the millions of users I am sure they have that use TurboTax Home & Business AND take the Home Office deduction. I expect the software to save time, and in this case, it did not. The California software was great as it always is and has been. For the last couple of years, I also have to file a New Mexico return. This software is a joke. It transfers "some" of the items from the federal return but not all. The NM instructions from their website are poorly written so when it comes to actually doing the return in TurboTax NM, one actually has to call New Mexico for help for what to enter in the interview in certain places. I had to go into Forms on TurboTax to look up numbers on my federal return so I could move forward in the NM interview. Waste of time when TurboTax just as well could have done that for me. To be fair, TurboTax is still pretty good as it saves a bunch of time. But if TurboTax wants to keep customers, they better step up to the plate and address the significant shortcomings. In summary: Federal gets rated 3 stars California gets rated 5 stars New Mexico gets rated 1 star. You guys can do better. Get 'er done! Or your competition will beat you.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax Live 1The people that have helped me with presses were very professional
Date published: 2021-10-16
Rated 4 out of 5 by from Still the best option Turbo Tax, while cumbersome at times, is still the best option for filing your tax returns. E-Filing is significantly improved this year.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is GREAT Very easy to use and I like how the software guides you
Date published: 2021-10-16
Rated 4 out of 5 by from Could Be Better! TurboTax does a great job importing data. It's especially helpful using it year after year to compare the current year to the prior one, and easy access to years further back. My one complaint is that I wish it would do a better job relating back to the actual forms and instructions. You worry if TurboTax doesn't walk you through every question.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is a pretty useful tool First-time filer of S Corp Taxes. The software was very easy to use and understand.
Date published: 2021-10-16
Rated 4 out of 5 by from Customer Service Rep turned bad into good Annette at Turbo Tax was originally on a chat with me for a simple question I had that took too long to have answered via the chat. She tried multiple ways to check with the experts to get that question addressed -- and finally succeeded. I was impressed by her commitment to helping me out.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is Expert with professional guidance! Great experience with expert advice. Always friendly and professional.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 4447
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent My accountant sold her business and had filed an extension for me and then moved and left me in a difficult position so I did my taxes and turbotax was there.
Date published: 2021-10-16
Rated 5 out of 5 by from Always Makes the Process Easy Always easy, quick and accurate. Used the tool for years.
Date published: 2021-10-16
Rated 3 out of 5 by from TurboTax going backwards I have used TurboTax since the 90s and for the most part it has been a great experience. However, this 2020 Tax Year was disappointing because the Home Office deduction did not cover the fact that the IRS removed Asset Type M (Home Office). I spent hours online looking for a solution. No luck. I finally called TurboTax and they had to pass me to a TurboTax CPA to figure out what to do. It took him about 30-45 minutes to figure it out. He finally found is some obscure IRS publication to now use the code J1 which is "Non-Residential Real Estate". Leave it to the IRS to make things worse. But TurboTax should have picked this up, especially for the millions of users I am sure they have that use TurboTax Home & Business AND take the Home Office deduction. I expect the software to save time, and in this case, it did not. The California software was great as it always is and has been. For the last couple of years, I also have to file a New Mexico return. This software is a joke. It transfers "some" of the items from the federal return but not all. The NM instructions from their website are poorly written so when it comes to actually doing the return in TurboTax NM, one actually has to call New Mexico for help for what to enter in the interview in certain places. I had to go into Forms on TurboTax to look up numbers on my federal return so I could move forward in the NM interview. Waste of time when TurboTax just as well could have done that for me. To be fair, TurboTax is still pretty good as it saves a bunch of time. But if TurboTax wants to keep customers, they better step up to the plate and address the significant shortcomings. In summary: Federal gets rated 3 stars California gets rated 5 stars New Mexico gets rated 1 star. You guys can do better. Get 'er done! Or your competition will beat you.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax Live 1The people that have helped me with presses were very professional
Date published: 2021-10-16
Rated 4 out of 5 by from Still the best option Turbo Tax, while cumbersome at times, is still the best option for filing your tax returns. E-Filing is significantly improved this year.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is GREAT Very easy to use and I like how the software guides you
Date published: 2021-10-16
Rated 4 out of 5 by from Could Be Better! TurboTax does a great job importing data. It's especially helpful using it year after year to compare the current year to the prior one, and easy access to years further back. My one complaint is that I wish it would do a better job relating back to the actual forms and instructions. You worry if TurboTax doesn't walk you through every question.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is a pretty useful tool First-time filer of S Corp Taxes. The software was very easy to use and understand.
Date published: 2021-10-16
Rated 4 out of 5 by from Customer Service Rep turned bad into good Annette at Turbo Tax was originally on a chat with me for a simple question I had that took too long to have answered via the chat. She tried multiple ways to check with the experts to get that question addressed -- and finally succeeded. I was impressed by her commitment to helping me out.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is Expert with professional guidance! Great experience with expert advice. Always friendly and professional.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 4447