TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Turbo Tax not ant better than H&R Block Turbo Tax was a bit confusing. When e-filing, it asks that you enter last years AGI but does not indicate wether to enter 2019 AGI or 2020 AGI. Although I used Turbo Tax last year, due to confusing info, I filed wrongfully & later using turbo Tax I found my mistake & had to pay & file by mail with a check. Today, I am going to e-file again because yesterday my e-file had incorrect AGI & was rejected by the IRS. If rejected today, I will file by email & never use e-mail again.
Date published: 2021-05-03
Rated 5 out of 5 by from turbotax is great I love using TurboTax 2nd year in a row i prefer to speak with live agent and share my screen where they can walk me thru things I don't understand
Date published: 2021-05-03
Rated 4 out of 5 by from New Service Pays for Itself - Needs a Few Tweaks I usually file my own taxes. Due to work-life changes and a desire not to be audited, I engaged TurboTax Life Full Service Self-Employed. My professional was excellent! He was patient, kind, knowledgeable, and offered great advice for next steps and future estimated payments I will make. The portal is only missing a few things: For someone accustomed to seeing a lot more in TurboTax, the current offering is lacking: I cannot access my prior years' returns anymore; and I cannot keep up with what the professional is looking at on his screen. I miss this visibility. I don't even know if after this return is filed whether I'll be able to go back and access prior year returns. More integration / interchangeability with QB Self-Employed. Other than those things, it's extremely helpful and took a lot off my plate while also keeping me accountable.
Date published: 2021-05-03
Rated 5 out of 5 by from Painless Tax preparation Just have your information ready and TurboTax guides you right through the process.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo tax review I had to call for advice three times and got wonderful help with each of my questions.
Date published: 2021-05-03
Rated 4 out of 5 by from Difficult to purchase DVD version It took a Long time to Figure out how to buy the disk version
Date published: 2021-05-03
Rated 5 out of 5 by from AWESOME WORKED GREAT WILL USE IT NEXT YEAR 2021. GREAT HELP WHEN NEEDED
Date published: 2021-05-03
Rated 5 out of 5 by from turbo tax is good i didn't interact with anyone.i did the tax manually. help from turbo.
Date published: 2021-05-03
Rated 1 out of 5 by from I hate how I have to buy a new computer for it Basically a necessary evil that we have to purchase this because Intuit is in cahoots with the IRS and a traditional accountant would cost more. The tiers here are confusing and the add on services are rip offs for most people, and should be included in many of the packages considering how profitable Intuit has been
Date published: 2021-05-03
Rated 5 out of 5 by from WONDERFUL Our TurboTax Representative made things very easy for us to file and did a wonderful job communicating any information needed to complete a thorough submission.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 4363
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax not ant better than H&R Block Turbo Tax was a bit confusing. When e-filing, it asks that you enter last years AGI but does not indicate wether to enter 2019 AGI or 2020 AGI. Although I used Turbo Tax last year, due to confusing info, I filed wrongfully & later using turbo Tax I found my mistake & had to pay & file by mail with a check. Today, I am going to e-file again because yesterday my e-file had incorrect AGI & was rejected by the IRS. If rejected today, I will file by email & never use e-mail again.
Date published: 2021-05-03
Rated 5 out of 5 by from turbotax is great I love using TurboTax 2nd year in a row i prefer to speak with live agent and share my screen where they can walk me thru things I don't understand
Date published: 2021-05-03
Rated 4 out of 5 by from New Service Pays for Itself - Needs a Few Tweaks I usually file my own taxes. Due to work-life changes and a desire not to be audited, I engaged TurboTax Life Full Service Self-Employed. My professional was excellent! He was patient, kind, knowledgeable, and offered great advice for next steps and future estimated payments I will make. The portal is only missing a few things: For someone accustomed to seeing a lot more in TurboTax, the current offering is lacking: I cannot access my prior years' returns anymore; and I cannot keep up with what the professional is looking at on his screen. I miss this visibility. I don't even know if after this return is filed whether I'll be able to go back and access prior year returns. More integration / interchangeability with QB Self-Employed. Other than those things, it's extremely helpful and took a lot off my plate while also keeping me accountable.
Date published: 2021-05-03
Rated 5 out of 5 by from Painless Tax preparation Just have your information ready and TurboTax guides you right through the process.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo tax review I had to call for advice three times and got wonderful help with each of my questions.
Date published: 2021-05-03
Rated 4 out of 5 by from Difficult to purchase DVD version It took a Long time to Figure out how to buy the disk version
Date published: 2021-05-03
Rated 5 out of 5 by from AWESOME WORKED GREAT WILL USE IT NEXT YEAR 2021. GREAT HELP WHEN NEEDED
Date published: 2021-05-03
Rated 5 out of 5 by from turbo tax is good i didn't interact with anyone.i did the tax manually. help from turbo.
Date published: 2021-05-03
Rated 1 out of 5 by from I hate how I have to buy a new computer for it Basically a necessary evil that we have to purchase this because Intuit is in cahoots with the IRS and a traditional accountant would cost more. The tiers here are confusing and the add on services are rip offs for most people, and should be included in many of the packages considering how profitable Intuit has been
Date published: 2021-05-03
Rated 5 out of 5 by from WONDERFUL Our TurboTax Representative made things very easy for us to file and did a wonderful job communicating any information needed to complete a thorough submission.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 4363