TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from ALL DONE!!!!! I was very frustrated trying to get this done and with the simple help from my guy there, it is done and filed and complete!!
Date published: 2021-02-22
Rated 5 out of 5 by from Was easier this year. This year was easier and the only thing I wish was different was that I could deduct the 1000s of dollars in dentist expenses but I had the work done towards the end of 2019 and never saw the option for it last year.
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax is pretty good, but room for improvement Turbo Tax does a good job overall. The questions are generally very clear, and the links to a first level of explanation right on the page are usually very helpful. I needed to report the sale of RSU stock grants, which is somewhat complicated, and Turbo Tax was very helpful in getting through it. Some things are frustrating unfortunately. My biggest complaint is that there should be some up front warning/analysis provided at the start of the DEDUCTIONS section. Until I finished diving into the medical subsection, I didn't know that I had to come up with more than $27,400 worth of total deductions to make it worthwhile to itemize. It would have been useful to show a running total on top of the screen to show how much more in deductions was needed to exceed the $27,400 (for MFJ) standard deduction. Also, I didn't take notes on specific screens, but there were many times that Turbo Tax asked me questions it should have already known the answer to from previous screens, or else it should know that the question did not apply to me. I specified that I had royalty income from intellectual property, but it kept asking me about rents, and the address of my physical property. Finally, I think that charging $20.00 to e-file a State return is ridiculously high. Perhaps the financial professionals who use Turbo Tax don't mind, but if they want to further penetrate the consumer market, one State e-file should be included in a $100.00 tax program.
Date published: 2021-02-22
Rated 5 out of 5 by from Truly amazing I've been using Turbo Tax for 5 years now and never had any issue with getting my taxes done. I truly don't even know how I did my taxes without beforehand. Having to make sure I had everything upon going to an office to get them filed. I just want to thank the team of Turbo Tax for everything to making the filing process quick and easy.
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use tool absolutely the quickest, easiest, simple way to file both federal and state returns
Date published: 2021-02-22
Rated 1 out of 5 by from It’s confusing It’s confusing and buggy. It’s rather irritating. I don’t get why my return is constantly rejected and then won’t allow me to fix it. This is the second year in a row it has done this.
Date published: 2021-02-22
Rated 5 out of 5 by from Great resource! Great , user friendly program that makes it a breeze for doing taxes
Date published: 2021-02-22
Rated 5 out of 5 by from Fast and easy It was fast and easy. It remember all my info from last years return which made it very easy for me only took me 15 - 20 mins to finish the process. Great job!
Date published: 2021-02-22
Rated 5 out of 5 by from Great!! TurboTax makes filing taxes easy! And the TurboTax Live representative I talked with answered all my questions and made me feel more confident in filing. Thanks TurboTax!!
Date published: 2021-02-22
Rated 5 out of 5 by from The program work great I would recommend. It was very easy to navigate the program which it made it easy to file.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 4346
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from ALL DONE!!!!! I was very frustrated trying to get this done and with the simple help from my guy there, it is done and filed and complete!!
Date published: 2021-02-22
Rated 5 out of 5 by from Was easier this year. This year was easier and the only thing I wish was different was that I could deduct the 1000s of dollars in dentist expenses but I had the work done towards the end of 2019 and never saw the option for it last year.
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax is pretty good, but room for improvement Turbo Tax does a good job overall. The questions are generally very clear, and the links to a first level of explanation right on the page are usually very helpful. I needed to report the sale of RSU stock grants, which is somewhat complicated, and Turbo Tax was very helpful in getting through it. Some things are frustrating unfortunately. My biggest complaint is that there should be some up front warning/analysis provided at the start of the DEDUCTIONS section. Until I finished diving into the medical subsection, I didn't know that I had to come up with more than $27,400 worth of total deductions to make it worthwhile to itemize. It would have been useful to show a running total on top of the screen to show how much more in deductions was needed to exceed the $27,400 (for MFJ) standard deduction. Also, I didn't take notes on specific screens, but there were many times that Turbo Tax asked me questions it should have already known the answer to from previous screens, or else it should know that the question did not apply to me. I specified that I had royalty income from intellectual property, but it kept asking me about rents, and the address of my physical property. Finally, I think that charging $20.00 to e-file a State return is ridiculously high. Perhaps the financial professionals who use Turbo Tax don't mind, but if they want to further penetrate the consumer market, one State e-file should be included in a $100.00 tax program.
Date published: 2021-02-22
Rated 5 out of 5 by from Truly amazing I've been using Turbo Tax for 5 years now and never had any issue with getting my taxes done. I truly don't even know how I did my taxes without beforehand. Having to make sure I had everything upon going to an office to get them filed. I just want to thank the team of Turbo Tax for everything to making the filing process quick and easy.
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use tool absolutely the quickest, easiest, simple way to file both federal and state returns
Date published: 2021-02-22
Rated 1 out of 5 by from It’s confusing It’s confusing and buggy. It’s rather irritating. I don’t get why my return is constantly rejected and then won’t allow me to fix it. This is the second year in a row it has done this.
Date published: 2021-02-22
Rated 5 out of 5 by from Great resource! Great , user friendly program that makes it a breeze for doing taxes
Date published: 2021-02-22
Rated 5 out of 5 by from Fast and easy It was fast and easy. It remember all my info from last years return which made it very easy for me only took me 15 - 20 mins to finish the process. Great job!
Date published: 2021-02-22
Rated 5 out of 5 by from Great!! TurboTax makes filing taxes easy! And the TurboTax Live representative I talked with answered all my questions and made me feel more confident in filing. Thanks TurboTax!!
Date published: 2021-02-22
Rated 5 out of 5 by from The program work great I would recommend. It was very easy to navigate the program which it made it easy to file.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 4346