TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from TurboTax is easy to use but too expensive fees TurboTax is easy to use but too expensive fees to file. Please reduce your fees to file electronically.
Date published: 2022-03-25
Rated 4 out of 5 by from First time using TurboTax TurboTax itself seemed to work well. A few gray areas when trying to figure out if I needed to input certain information, but overall pretty easy. And much cheaper than the accountant I've used for the past 15 years. 2 Big Buts: 1) Unable to file electronically due to an "IND-525" error, which TT says is on the IRS end of things. But I've filed eletronically for the past 10 years at least through the accountant without troubles. So now I have to mail a huge stack of paper in. 2) I would NOT pay for the online "Expert" again - none of the 3 I talked to could help me with my question. The first two were only App technicians who knew no tax details. The third actual "expert" had "35 years of tax filing experience" yet could not answer my question. It wasn't a particularly tricky one. His eventual solution (the next day in an email) was to send me the 8 pages of IRS code that dealt with the area of interest. I'm using TurboTax because I don't have time or energy to read the tax code. So, I'll use TurboTax again next year, but will not pay for the Expert Help.
Date published: 2022-03-25
Rated 5 out of 5 by from Awesome is turbo tax Great and understand it step by step and it explains all information on all sections
Date published: 2022-03-25
Rated 5 out of 5 by from Excellent! This service is so convenient and private. Thanks Turbo Tax!
Date published: 2022-03-25
Rated 3 out of 5 by from Still reliable Smooth experience for simple tax situations. Saved me time and hassle
Date published: 2022-03-25
Rated 4 out of 5 by from Print Tax Forms Failure Product can't print a hard copy. Prints only to a .PDF
Date published: 2022-03-25
Rated 5 out of 5 by from Awesome Makes my life easy and free's up my time for other things like walking my dogs.
Date published: 2022-03-25
Rated 5 out of 5 by from My tax preparer was great, wonderful service My TurboTax live experts were so helpful all along the way. This has been a great experience.
Date published: 2022-03-25
Rated 1 out of 5 by from Frustrating Experience Completed by tax return and then had to clear the entire tax return and recomplete it from the start due to a glitch in the system
Date published: 2022-03-25
Rated 5 out of 5 by from Works great! Went very easy once I located all of the documents.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 4055
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is easy to use but too expensive fees TurboTax is easy to use but too expensive fees to file. Please reduce your fees to file electronically.
Date published: 2022-03-25
Rated 4 out of 5 by from First time using TurboTax TurboTax itself seemed to work well. A few gray areas when trying to figure out if I needed to input certain information, but overall pretty easy. And much cheaper than the accountant I've used for the past 15 years. 2 Big Buts: 1) Unable to file electronically due to an "IND-525" error, which TT says is on the IRS end of things. But I've filed eletronically for the past 10 years at least through the accountant without troubles. So now I have to mail a huge stack of paper in. 2) I would NOT pay for the online "Expert" again - none of the 3 I talked to could help me with my question. The first two were only App technicians who knew no tax details. The third actual "expert" had "35 years of tax filing experience" yet could not answer my question. It wasn't a particularly tricky one. His eventual solution (the next day in an email) was to send me the 8 pages of IRS code that dealt with the area of interest. I'm using TurboTax because I don't have time or energy to read the tax code. So, I'll use TurboTax again next year, but will not pay for the Expert Help.
Date published: 2022-03-25
Rated 5 out of 5 by from Awesome is turbo tax Great and understand it step by step and it explains all information on all sections
Date published: 2022-03-25
Rated 5 out of 5 by from Excellent! This service is so convenient and private. Thanks Turbo Tax!
Date published: 2022-03-25
Rated 3 out of 5 by from Still reliable Smooth experience for simple tax situations. Saved me time and hassle
Date published: 2022-03-25
Rated 4 out of 5 by from Print Tax Forms Failure Product can't print a hard copy. Prints only to a .PDF
Date published: 2022-03-25
Rated 5 out of 5 by from Awesome Makes my life easy and free's up my time for other things like walking my dogs.
Date published: 2022-03-25
Rated 5 out of 5 by from My tax preparer was great, wonderful service My TurboTax live experts were so helpful all along the way. This has been a great experience.
Date published: 2022-03-25
Rated 1 out of 5 by from Frustrating Experience Completed by tax return and then had to clear the entire tax return and recomplete it from the start due to a glitch in the system
Date published: 2022-03-25
Rated 5 out of 5 by from Works great! Went very easy once I located all of the documents.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 4055