TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from On review, too many repeat questions It was very frustrating. If I would go back to an earlier item, I had to answer the same questions I had already answered many times. The biggest issue I had was that sometimes it would remember my original answer so I only have the click through, but most of the time I had to click the answer again. What a waste of time and tedious process.
Date published: 2022-03-23
Rated 5 out of 5 by from Turbo Tax continues to be the best tax program. Actually this year I engaged with a Turbo Tax expert and she was terrific and helped me navigate some of the things that Turbo Tax misses. Yes, Turbo Tax does miss some things every year and/or makes it hard to understand where an entry might go. But over all it is a great program and a big help. I also purchase Tax Audit Defense every year.
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax It was mad easy to use and my tax agent was a great help. He made sure i knew what i was doing and helped with whatever i needed help with.
Date published: 2022-03-23
Rated 5 out of 5 by from great help the lady that helped us was supper nice and knew what she was doing.
Date published: 2022-03-23
Rated 5 out of 5 by from I love Turbo Tax I have always used Turbo Tax. It is and excellent software product for doing personal incomes taxes.
Date published: 2022-03-23
Rated 5 out of 5 by from Turbotax Makes filing taxes very easy I encountered some confusion when listing a second home I sold in 2021. Was not clear why it was considered an investment property since I never rented it and have pretty much stayed there full time since my retirement several years ago.
Date published: 2022-03-23
Rated 5 out of 5 by from Case # 1493740367 helped by TEAM HOPE I talked with 5 people at Turbo Tax to get my question answered. It was very frustrating, each person was courteous and pleasant but unable to help me until I was (finally) transferred to Frank! Frank with Team Hope was such a joy, understood exactly what I was looking for and was able to resolve my question. Without a doubt, he is a real asset to TurboTax, I hope that you are able to train more employees to be "Franks"!!
Date published: 2022-03-23
Rated 3 out of 5 by from Very Convenient Was fast, simple, and convenient. Only complaint is the fact says have one FREE state return but yet I get charged $25 to file state for software that was already $70
Date published: 2022-03-23
Rated 4 out of 5 by from Turbo Tax Fees Overall my experince with turbo tax was good. I went through my bank to save $ on the Turbo Tax fee. Initially, I was told by Turbo Tax that the would be $39 but going through my bank it should had been $20 off. But to my dismay I had to pay $49. The Turbo website does not tell you what your final fee is until putting in the credit card information. I even called ahead of time to make sure that I would not be overcharged but the representative was no help, she told me that i just have to click on not upgrading and I would not be charged the $49. This is very upsetting and misleading on the side of Turbo tax. I called back after I was charged and tyhe representative was very suportive but the link to fet a refund or dipute the charges did not give me a confirmation or sent me an email that reflect a refund or dipute.
Date published: 2022-03-23
Rated 3 out of 5 by from Turbo Tax has some issues On the federal return, it said I had some errors and sent me to review a form for child credits. I filled out the info for filing joint return, me and my wife with no dependents, so why did it want me to correct a form for child credits. Then I wanted to efile federal and mail the state return, but there was no choice to select that option. I managed to get through the filing with some inconvenience. Please, make it better next year.
Date published: 2022-03-23
All TurboTax® Offerings Reviews - Page 3885
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from On review, too many repeat questions It was very frustrating. If I would go back to an earlier item, I had to answer the same questions I had already answered many times. The biggest issue I had was that sometimes it would remember my original answer so I only have the click through, but most of the time I had to click the answer again. What a waste of time and tedious process.
Date published: 2022-03-23
Rated 5 out of 5 by from Turbo Tax continues to be the best tax program. Actually this year I engaged with a Turbo Tax expert and she was terrific and helped me navigate some of the things that Turbo Tax misses. Yes, Turbo Tax does miss some things every year and/or makes it hard to understand where an entry might go. But over all it is a great program and a big help. I also purchase Tax Audit Defense every year.
Date published: 2022-03-23
Rated 5 out of 5 by from TurboTax It was mad easy to use and my tax agent was a great help. He made sure i knew what i was doing and helped with whatever i needed help with.
Date published: 2022-03-23
Rated 5 out of 5 by from great help the lady that helped us was supper nice and knew what she was doing.
Date published: 2022-03-23
Rated 5 out of 5 by from I love Turbo Tax I have always used Turbo Tax. It is and excellent software product for doing personal incomes taxes.
Date published: 2022-03-23
Rated 5 out of 5 by from Turbotax Makes filing taxes very easy I encountered some confusion when listing a second home I sold in 2021. Was not clear why it was considered an investment property since I never rented it and have pretty much stayed there full time since my retirement several years ago.
Date published: 2022-03-23
Rated 5 out of 5 by from Case # 1493740367 helped by TEAM HOPE I talked with 5 people at Turbo Tax to get my question answered. It was very frustrating, each person was courteous and pleasant but unable to help me until I was (finally) transferred to Frank! Frank with Team Hope was such a joy, understood exactly what I was looking for and was able to resolve my question. Without a doubt, he is a real asset to TurboTax, I hope that you are able to train more employees to be "Franks"!!
Date published: 2022-03-23
Rated 3 out of 5 by from Very Convenient Was fast, simple, and convenient. Only complaint is the fact says have one FREE state return but yet I get charged $25 to file state for software that was already $70
Date published: 2022-03-23
Rated 4 out of 5 by from Turbo Tax Fees Overall my experince with turbo tax was good. I went through my bank to save $ on the Turbo Tax fee. Initially, I was told by Turbo Tax that the would be $39 but going through my bank it should had been $20 off. But to my dismay I had to pay $49. The Turbo website does not tell you what your final fee is until putting in the credit card information. I even called ahead of time to make sure that I would not be overcharged but the representative was no help, she told me that i just have to click on not upgrading and I would not be charged the $49. This is very upsetting and misleading on the side of Turbo tax. I called back after I was charged and tyhe representative was very suportive but the link to fet a refund or dipute the charges did not give me a confirmation or sent me an email that reflect a refund or dipute.
Date published: 2022-03-23
Rated 3 out of 5 by from Turbo Tax has some issues On the federal return, it said I had some errors and sent me to review a form for child credits. I filled out the info for filing joint return, me and my wife with no dependents, so why did it want me to correct a form for child credits. Then I wanted to efile federal and mail the state return, but there was no choice to select that option. I managed to get through the filing with some inconvenience. Please, make it better next year.
Date published: 2022-03-23
All TurboTax® Offerings Reviews - Page 3885