TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Works OK, Live Review Not So Good I had questions about two is isues at the end and requested a Live Review. Both times I was called back, heard that this call may be monitored, then "Sorry we missed you..". They didn't miss me, but simply weren't there. I finally went to Live Help, did receive a call, but not sure the information I received was correct. For $210 I expected better!
Date published: 2021-04-07
Rated 3 out of 5 by from na your live help was very nice but had little to no clue on helping me with anything i asked about
Date published: 2021-04-07
Rated 5 out of 5 by from Used Turbo Tax for years. The questions on the return increase each year. I wish the tax code was simpler. I don't know how anyone can do their taxes without this program or an accountant. Advantage is that it keeps your former information.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax is Great Simple easy to use, very good product i highly recommend
Date published: 2021-04-07
Rated 1 out of 5 by from Continuous program issues and poor service E-filed my federal return but wanted to wait to file state of Ohio. After fed return was accepted, and next day tried to e-file state. Said I owed an additional $25 to file. I shouldn't have, but wanting to get this over with tried to pay, but program won't accept payment. Called service center 3 times, no help. They finally gave up and said to just snail mail the return. I've been a TT user for a loooong time, but seriously considering something else as their service and program has deteriorated in the past couple years.
Date published: 2021-04-07
Rated 5 out of 5 by from So Easy! I engaged assistance by online call. Mary Lou was amazing! Very knowledgeable, even for an unusual tax situation for a US citizen living abroad.
Date published: 2021-04-07
Rated 3 out of 5 by from TT business20 Fine, but needs to support owner Ks. This lack causes a significant amount of use of forms not easystep.
Date published: 2021-04-07
Rated 4 out of 5 by from Turbo Tax is Helpful It makes the Federal fairly easy, state process more cumbersome. Once and done for both would be nice.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo tax is great My experience was great no issues just easy to folllow
Date published: 2021-04-07
Rated 5 out of 5 by from Easiest tax return I've ever done I have always had my taxes prepared by an accountant. Due to Covid, my accountant was only accepting income verification by mail and this made me uncomfortable. A co-worker suggested Turbo Tax so I tried it. I always figured I was a moron with numbers, but this was so easy! Sorry, accountant, I will always use Tubo Tax from now on.
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 3885
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Works OK, Live Review Not So Good I had questions about two is isues at the end and requested a Live Review. Both times I was called back, heard that this call may be monitored, then "Sorry we missed you..". They didn't miss me, but simply weren't there. I finally went to Live Help, did receive a call, but not sure the information I received was correct. For $210 I expected better!
Date published: 2021-04-07
Rated 3 out of 5 by from na your live help was very nice but had little to no clue on helping me with anything i asked about
Date published: 2021-04-07
Rated 5 out of 5 by from Used Turbo Tax for years. The questions on the return increase each year. I wish the tax code was simpler. I don't know how anyone can do their taxes without this program or an accountant. Advantage is that it keeps your former information.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax is Great Simple easy to use, very good product i highly recommend
Date published: 2021-04-07
Rated 1 out of 5 by from Continuous program issues and poor service E-filed my federal return but wanted to wait to file state of Ohio. After fed return was accepted, and next day tried to e-file state. Said I owed an additional $25 to file. I shouldn't have, but wanting to get this over with tried to pay, but program won't accept payment. Called service center 3 times, no help. They finally gave up and said to just snail mail the return. I've been a TT user for a loooong time, but seriously considering something else as their service and program has deteriorated in the past couple years.
Date published: 2021-04-07
Rated 5 out of 5 by from So Easy! I engaged assistance by online call. Mary Lou was amazing! Very knowledgeable, even for an unusual tax situation for a US citizen living abroad.
Date published: 2021-04-07
Rated 3 out of 5 by from TT business20 Fine, but needs to support owner Ks. This lack causes a significant amount of use of forms not easystep.
Date published: 2021-04-07
Rated 4 out of 5 by from Turbo Tax is Helpful It makes the Federal fairly easy, state process more cumbersome. Once and done for both would be nice.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo tax is great My experience was great no issues just easy to folllow
Date published: 2021-04-07
Rated 5 out of 5 by from Easiest tax return I've ever done I have always had my taxes prepared by an accountant. Due to Covid, my accountant was only accepting income verification by mail and this made me uncomfortable. A co-worker suggested Turbo Tax so I tried it. I always figured I was a moron with numbers, but this was so easy! Sorry, accountant, I will always use Tubo Tax from now on.
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 3885