TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Still Awful After all these years, and given how much this costs, you'd think it would be better by now. One HUGE problem is that it will not import data from financial institutions. For trusts that likely have lots of stocks, dividends, and interest, this is a big hassle. It is now possible to add your brokerage annual statement as a PDF, BUT there is a BIG bug in the 2020 version. You can provide the summary information for the capital gains entries, and the program SAYS it will as you to attach the brokerage forms right before e-filing, but it fails to do that. Even worse, there is no mechanism to actually upload additional documents if you remember by the end to add the forms. I had to use a PDF editor to combine the signature PDF with the brokerage PDF into one file, and have that attached, and hope the IRS will be happy with that. SERIOUSLY, TurboTax - such a serious bug in a very old and mature product? If there were a good alternative, I'd switch in an instant, but unfortunately, this piece of crap remains the choice I have.
Date published: 2021-04-09
Rated 5 out of 5 by from Great Product Great product, easy to use. would highly recommend
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is very user friendly. Easy to navigate. I love how it calculates things for you and remembers your basic information year to year!
Date published: 2021-04-09
Rated 5 out of 5 by from easy very simple and easy turbo tax i will highly recommend
Date published: 2021-04-09
Rated 3 out of 5 by from Software tech support is awful I have used TurboTax for decades, it is now more because I don't want to start something new but I may consider doing that. I have had issues with installing program updates for several years in a row and the online help does not solve the problem for me. It is near impossible to find a phone number so you can talk to a live person (I wasn't successful at all this year). The only way I have found to solve my problem is to uninstall and reinstall the program from my purchased CD every time I need to use the program. Also, I pay for the program every year and find it annoying and misleading to see all the ads for free use of the product.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is a great product and easy to use I had to contact expert to explain how to deal with selling a 2nd home in another state. Directions were very clear .
Date published: 2021-04-09
Rated 4 out of 5 by from Easy to use, I have always like the ease of using Turbo Tax. Awesome to use.
Date published: 2021-04-09
Rated 5 out of 5 by from Love it Best n easy place to get the most out of the refund
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax They got worse this year, making their explanations more vague and making it more difficult to ask a question.
Date published: 2021-04-09
Rated 5 out of 5 by from Easy and Painless Normally I hate doing my taxes. It always gives me a migraine thinking about it. This was a piece of cake, and I'm getting more money back than I expected.
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 3885
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Still Awful After all these years, and given how much this costs, you'd think it would be better by now. One HUGE problem is that it will not import data from financial institutions. For trusts that likely have lots of stocks, dividends, and interest, this is a big hassle. It is now possible to add your brokerage annual statement as a PDF, BUT there is a BIG bug in the 2020 version. You can provide the summary information for the capital gains entries, and the program SAYS it will as you to attach the brokerage forms right before e-filing, but it fails to do that. Even worse, there is no mechanism to actually upload additional documents if you remember by the end to add the forms. I had to use a PDF editor to combine the signature PDF with the brokerage PDF into one file, and have that attached, and hope the IRS will be happy with that. SERIOUSLY, TurboTax - such a serious bug in a very old and mature product? If there were a good alternative, I'd switch in an instant, but unfortunately, this piece of crap remains the choice I have.
Date published: 2021-04-09
Rated 5 out of 5 by from Great Product Great product, easy to use. would highly recommend
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is very user friendly. Easy to navigate. I love how it calculates things for you and remembers your basic information year to year!
Date published: 2021-04-09
Rated 5 out of 5 by from easy very simple and easy turbo tax i will highly recommend
Date published: 2021-04-09
Rated 3 out of 5 by from Software tech support is awful I have used TurboTax for decades, it is now more because I don't want to start something new but I may consider doing that. I have had issues with installing program updates for several years in a row and the online help does not solve the problem for me. It is near impossible to find a phone number so you can talk to a live person (I wasn't successful at all this year). The only way I have found to solve my problem is to uninstall and reinstall the program from my purchased CD every time I need to use the program. Also, I pay for the program every year and find it annoying and misleading to see all the ads for free use of the product.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is a great product and easy to use I had to contact expert to explain how to deal with selling a 2nd home in another state. Directions were very clear .
Date published: 2021-04-09
Rated 4 out of 5 by from Easy to use, I have always like the ease of using Turbo Tax. Awesome to use.
Date published: 2021-04-09
Rated 5 out of 5 by from Love it Best n easy place to get the most out of the refund
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax They got worse this year, making their explanations more vague and making it more difficult to ask a question.
Date published: 2021-04-09
Rated 5 out of 5 by from Easy and Painless Normally I hate doing my taxes. It always gives me a migraine thinking about it. This was a piece of cake, and I'm getting more money back than I expected.
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 3885