TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TOP NOTCH EXPERIENCE Very happy with the ease of use to file all my different tax needs. Took less than an hour to enter and review. Feel very comfortable with the outcome.
Date published: 2021-10-13
Rated 5 out of 5 by from Makes tax preperation and filing fast and easy I've been filing my federal and state taxes for more than using Turbo Tax for more than five years and it takes the stress out of the process. Also, this year I was able to use part of my federal refund to pay for TurboTax ... excellent benefit!
Date published: 2021-10-13
Rated 5 out of 5 by from Turbo Tax is super Amazing Fastest fun thing I have ever done! We will use this service from here on out and forever.
Date published: 2021-10-13
Rated 5 out of 5 by from EXCELLENT SERVICE - SO HELPFUL So extensive - but very user-friendly - I never use anyone or anything else.
Date published: 2021-10-13
Rated 1 out of 5 by from Turbotax has customer service issues Catie was wonderful. She was incredibly efficient and kept me focused. She helped me get all my paperwork in order and was really quick. I totally appreciate that. Catie, however, was the 5th person I came in contact with. My first expert, Lisa L, left me without turning me over to someone else or keeping me informed of her issues. Then I went through two different customer service people who were completely inept at helping me with the second CS person, Melanie, actually hanging up on me and immediately closing the case. Finally we got a CS person who understood the issue and promptly set up the necessary steps that got me to Catie. From start to end was 2 weeks of absolute crazy and Turbotax had already taken my money and still made me twist in the wind. Now I'm having issues trying to get through the last steps and Turbotax software is glitching - I can't seem to finish the check out process even though I've input all the necessary information and the program allows me to continue but there's no actual completion. What's wrong with your software? Again, thank you for Catie and the CS person that got me to her. Please fix your issue with your software.
Date published: 2021-10-13
Rated 5 out of 5 by from easy to use did not engage with any persons. software was very easy to navigate.
Date published: 2021-10-13
Rated 4 out of 5 by from turbo tax good but failed to e-file i enjoy using turbotax. however the last 2 years the e-file has not worked. my AGI is accurate on all forms and the IRS website but it still fails to be accepted.. this is frustrating as I have paid for e-file twice now without being able to use the feature....
Date published: 2021-10-13
Rated 5 out of 5 by from GREAT PRODUCT I WAS VERY PLEASED WITH THIS PRODUCT. WILL DEFINETELY USE AGAIN
Date published: 2021-10-13
Rated 5 out of 5 by from Very awesome service! My live agent was the best! Very professional! She was excellent in reviewing my returns and getting me the best return!
Date published: 2021-10-13
Rated 4 out of 5 by from Suggested Changes On payment, Turbo Tax indicates I am subject to a penalty and interest if I file AFTER May 17, 2021. I had a valid extension which the program appears to ignore. You might want to fix this.
Date published: 2021-10-13
All TurboTax® Offerings Reviews - Page 3695
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TOP NOTCH EXPERIENCE Very happy with the ease of use to file all my different tax needs. Took less than an hour to enter and review. Feel very comfortable with the outcome.
Date published: 2021-10-13
Rated 5 out of 5 by from Makes tax preperation and filing fast and easy I've been filing my federal and state taxes for more than using Turbo Tax for more than five years and it takes the stress out of the process. Also, this year I was able to use part of my federal refund to pay for TurboTax ... excellent benefit!
Date published: 2021-10-13
Rated 5 out of 5 by from Turbo Tax is super Amazing Fastest fun thing I have ever done! We will use this service from here on out and forever.
Date published: 2021-10-13
Rated 5 out of 5 by from EXCELLENT SERVICE - SO HELPFUL So extensive - but very user-friendly - I never use anyone or anything else.
Date published: 2021-10-13
Rated 1 out of 5 by from Turbotax has customer service issues Catie was wonderful. She was incredibly efficient and kept me focused. She helped me get all my paperwork in order and was really quick. I totally appreciate that. Catie, however, was the 5th person I came in contact with. My first expert, Lisa L, left me without turning me over to someone else or keeping me informed of her issues. Then I went through two different customer service people who were completely inept at helping me with the second CS person, Melanie, actually hanging up on me and immediately closing the case. Finally we got a CS person who understood the issue and promptly set up the necessary steps that got me to Catie. From start to end was 2 weeks of absolute crazy and Turbotax had already taken my money and still made me twist in the wind. Now I'm having issues trying to get through the last steps and Turbotax software is glitching - I can't seem to finish the check out process even though I've input all the necessary information and the program allows me to continue but there's no actual completion. What's wrong with your software? Again, thank you for Catie and the CS person that got me to her. Please fix your issue with your software.
Date published: 2021-10-13
Rated 5 out of 5 by from easy to use did not engage with any persons. software was very easy to navigate.
Date published: 2021-10-13
Rated 4 out of 5 by from turbo tax good but failed to e-file i enjoy using turbotax. however the last 2 years the e-file has not worked. my AGI is accurate on all forms and the IRS website but it still fails to be accepted.. this is frustrating as I have paid for e-file twice now without being able to use the feature....
Date published: 2021-10-13
Rated 5 out of 5 by from GREAT PRODUCT I WAS VERY PLEASED WITH THIS PRODUCT. WILL DEFINETELY USE AGAIN
Date published: 2021-10-13
Rated 5 out of 5 by from Very awesome service! My live agent was the best! Very professional! She was excellent in reviewing my returns and getting me the best return!
Date published: 2021-10-13
Rated 4 out of 5 by from Suggested Changes On payment, Turbo Tax indicates I am subject to a penalty and interest if I file AFTER May 17, 2021. I had a valid extension which the program appears to ignore. You might want to fix this.
Date published: 2021-10-13
All TurboTax® Offerings Reviews - Page 3695