TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from 2020 Software Extremely Buggy! Lots of problems with software. Wouldn't let me e-file even thought I confirmed last year's AGI. Software crashed continually when I the program tried to take me to checkout page to pay for state e-file. Human customer service is NON-EXISTANT! I've used TurboTax for over 15 years, but 2020 will be my last!
Date published: 2021-04-11
Rated 5 out of 5 by from Easy to go Really fast and easy, recommend to every one who want to file
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax Review '2020 Excellent Product have been using it for years unless something happens I will always use TTax
Date published: 2021-04-11
Rated 5 out of 5 by from Why'd I wait so long to switch Great experience! Wish I had switched over from my accountant (very nice guy and did a good job) years ago.
Date published: 2021-04-11
Rated 5 out of 5 by from so simple Was very simple and easy to follow directions. If I had questions they were answered. .3were answered
Date published: 2021-04-11
Rated 2 out of 5 by from Mortgage Interest for Refi Loans is not intuitive I had to reference a dozen different articles to try to figure out how to complete the appropriate boxed for a mortgage interest refinance. Needs to be more intuitive.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax easy I have been using Turbo Tax for several years. It is explained and easy to follow.
Date published: 2021-04-11
Rated 4 out of 5 by from Turbo Tax Does the Job Turbotax is a good way to file your taxes. Wish it was easier to move around to certain sections.
Date published: 2021-04-11
Rated 1 out of 5 by from Great for "easy" filers, go elsewhere if not Turbo Tax has been great for filing taxes for incomes from my job and my side business for the past several years. Fast, very little headache or stress, up until I moved from WV to MD. It was fine filing the year that I moved with partial residency, but filing for the follwing years while working in WV and living in MD (a state that has reciprocity with WV) puts me in a weird loop where I file for special non-residency in WV but on final review, Turbo Tax takes issue with that and won't allow me to proceed, even though the information on the form is correct. It also won't allow me to remove WV as a state in which I file my returns. It is incredibly frustrating to deal with, on top of paying to file a state return for WV when I don't actually need to. Next year, I'll probably go to H&R Block or a local tax prep place.
Date published: 2021-04-11
Rated 3 out of 5 by from schedule e, form 8582, De Minimis Safe Harbor Great product for those who need the help with tax changes. Schedule E, form 8582, De Minimis Safe Harbor statements were not easy to find and understand. "jump to" rentals was required for me from searching the help. Beyond that, QBI does not seem to have been applied at the 20% deduction. Perhaps my problem is a result of not fully understanding the changes made in 2019 which is why I chose to use your product this year. I do appreciate the help topics on the matter.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3664
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from 2020 Software Extremely Buggy! Lots of problems with software. Wouldn't let me e-file even thought I confirmed last year's AGI. Software crashed continually when I the program tried to take me to checkout page to pay for state e-file. Human customer service is NON-EXISTANT! I've used TurboTax for over 15 years, but 2020 will be my last!
Date published: 2021-04-11
Rated 5 out of 5 by from Easy to go Really fast and easy, recommend to every one who want to file
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax Review '2020 Excellent Product have been using it for years unless something happens I will always use TTax
Date published: 2021-04-11
Rated 5 out of 5 by from Why'd I wait so long to switch Great experience! Wish I had switched over from my accountant (very nice guy and did a good job) years ago.
Date published: 2021-04-11
Rated 5 out of 5 by from so simple Was very simple and easy to follow directions. If I had questions they were answered. .3were answered
Date published: 2021-04-11
Rated 2 out of 5 by from Mortgage Interest for Refi Loans is not intuitive I had to reference a dozen different articles to try to figure out how to complete the appropriate boxed for a mortgage interest refinance. Needs to be more intuitive.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax easy I have been using Turbo Tax for several years. It is explained and easy to follow.
Date published: 2021-04-11
Rated 4 out of 5 by from Turbo Tax Does the Job Turbotax is a good way to file your taxes. Wish it was easier to move around to certain sections.
Date published: 2021-04-11
Rated 1 out of 5 by from Great for "easy" filers, go elsewhere if not Turbo Tax has been great for filing taxes for incomes from my job and my side business for the past several years. Fast, very little headache or stress, up until I moved from WV to MD. It was fine filing the year that I moved with partial residency, but filing for the follwing years while working in WV and living in MD (a state that has reciprocity with WV) puts me in a weird loop where I file for special non-residency in WV but on final review, Turbo Tax takes issue with that and won't allow me to proceed, even though the information on the form is correct. It also won't allow me to remove WV as a state in which I file my returns. It is incredibly frustrating to deal with, on top of paying to file a state return for WV when I don't actually need to. Next year, I'll probably go to H&R Block or a local tax prep place.
Date published: 2021-04-11
Rated 3 out of 5 by from schedule e, form 8582, De Minimis Safe Harbor Great product for those who need the help with tax changes. Schedule E, form 8582, De Minimis Safe Harbor statements were not easy to find and understand. "jump to" rentals was required for me from searching the help. Beyond that, QBI does not seem to have been applied at the 20% deduction. Perhaps my problem is a result of not fully understanding the changes made in 2019 which is why I chose to use your product this year. I do appreciate the help topics on the matter.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3664