TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Awsome Great help very help full love turbo tax i would highly recommend turbo tax to family and friends
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is awesome! Always used Turbotax and been with them for 4 years!
Date published: 2021-02-27
Rated 5 out of 5 by from I like to do it at home. I had trouble with the 1099-A portion. I put 0.00 in the months we had no help and it didn't like it.
Date published: 2021-02-27
Rated 4 out of 5 by from Had a hard time getting past form 2210 I couldn't find any information to get past this form and I have no idea how it showed up in my return. I somehow figured out how to delete it and now I just hope I won't get audited!
Date published: 2021-02-27
Rated 5 out of 5 by from TruboTax is great... I wouldn't go any place else. Turbo Tax Agent Jason was Super informative, very patient going to Fed and State and Great to talk too.
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is easy to use simple easy and fast, the program does the work for you.
Date published: 2021-02-27
Rated 4 out of 5 by from Disallowed wash sales love turbo tax just wish it would go into further detail about my disallowed wash sales because I had trouble with it and it wasnt trying to let me correct be it seemd that it went through today
Date published: 2021-02-27
Rated 5 out of 5 by from It wasn't as hard as I thought. I had a hard time the first time that I did it and had to start over. But it was a little easier for me after I had a chat with a representative.
Date published: 2021-02-27
Rated 5 out of 5 by from Love TurboTax Love the little funnies throughout the form. Makes a stressful endeavor a little easier to endure.
Date published: 2021-02-27
Rated 2 out of 5 by from Too many errors First issue is it wouldn't let me E-file due to error code 9-945-263. After looking up the error code online, it said it had to do with my 1098. Everything there matched but then it kept telling me it had the same error when I went to file. Very frustrating to go through the whole process including me paying for the service to find I can't even E-file. After trying several times to fix the issue I looked for any customer service information. No phone number, no email, no IM text chat unless I wanted to upgrade to max for an extra $90. I didn't need help with my taxes, I needed help with your product. After about an hour of trouble shooting it finally took the E-file even though I changed nothing. Second issue was I always pay for your service with my refund and even though it said it would cost me $40 for the basic service, it told me it was going to take out $80 with that option of payment. No reason, just a different number than promised from the beginning. Changed my payment option to credit card and the extra $40 charge disappears. Is it really double the cost for you to take it out of my refund? and why was it a hidden fee? Good job trying to get double the money from your customers on the hardest year financially for a lot of us.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3508
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awsome Great help very help full love turbo tax i would highly recommend turbo tax to family and friends
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is awesome! Always used Turbotax and been with them for 4 years!
Date published: 2021-02-27
Rated 5 out of 5 by from I like to do it at home. I had trouble with the 1099-A portion. I put 0.00 in the months we had no help and it didn't like it.
Date published: 2021-02-27
Rated 4 out of 5 by from Had a hard time getting past form 2210 I couldn't find any information to get past this form and I have no idea how it showed up in my return. I somehow figured out how to delete it and now I just hope I won't get audited!
Date published: 2021-02-27
Rated 5 out of 5 by from TruboTax is great... I wouldn't go any place else. Turbo Tax Agent Jason was Super informative, very patient going to Fed and State and Great to talk too.
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is easy to use simple easy and fast, the program does the work for you.
Date published: 2021-02-27
Rated 4 out of 5 by from Disallowed wash sales love turbo tax just wish it would go into further detail about my disallowed wash sales because I had trouble with it and it wasnt trying to let me correct be it seemd that it went through today
Date published: 2021-02-27
Rated 5 out of 5 by from It wasn't as hard as I thought. I had a hard time the first time that I did it and had to start over. But it was a little easier for me after I had a chat with a representative.
Date published: 2021-02-27
Rated 5 out of 5 by from Love TurboTax Love the little funnies throughout the form. Makes a stressful endeavor a little easier to endure.
Date published: 2021-02-27
Rated 2 out of 5 by from Too many errors First issue is it wouldn't let me E-file due to error code 9-945-263. After looking up the error code online, it said it had to do with my 1098. Everything there matched but then it kept telling me it had the same error when I went to file. Very frustrating to go through the whole process including me paying for the service to find I can't even E-file. After trying several times to fix the issue I looked for any customer service information. No phone number, no email, no IM text chat unless I wanted to upgrade to max for an extra $90. I didn't need help with my taxes, I needed help with your product. After about an hour of trouble shooting it finally took the E-file even though I changed nothing. Second issue was I always pay for your service with my refund and even though it said it would cost me $40 for the basic service, it told me it was going to take out $80 with that option of payment. No reason, just a different number than promised from the beginning. Changed my payment option to credit card and the extra $40 charge disappears. Is it really double the cost for you to take it out of my refund? and why was it a hidden fee? Good job trying to get double the money from your customers on the hardest year financially for a lot of us.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3508