TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from TurboTax is bloated and cumbersome The program goes over and over the same questions, and it's difficult to transition between the questions and the forms. This problem has been growing inordinatelyoverthe years and it has become intolerable. Why would you insist on such complex "security" measures to pay for state e-filing? Really, states require both my and my wife's drivers license info? It's a computer program, why doesn't it know my state doesn't require this? And then, apparently I have an underpayment on a state form and I'm not allowed to e-file. The software could have told me this BEFORE charging me $25! I believe I'll go back to pencil and paper next year. It will save me the ever-increasing cost of TurboTax and it will be faster.
Date published: 2022-03-28
Rated 5 out of 5 by from Love TurboTax You can't go wrong and help is just a call away if you need it
Date published: 2022-03-28
Rated 5 out of 5 by from Love Turbotax! So easy to use! And the Chat agent was extremely knowledgeable!
Date published: 2022-03-28
Rated 2 out of 5 by from Disappointed Very hard to edit, change return. Very hard to use -I see I am nt alone as on line complaints match mine. I bought this because I was told H & R Block was hard to install on MAC and I did not want issues.
Date published: 2022-03-28
Rated 5 out of 5 by from Manuel helped me finalize my filing! Manuel from Miami, FL was very helpful in fixing some issues with my filing and I liked the fact that he could see my screen.
Date published: 2022-03-28
Rated 1 out of 5 by from Subpar this year and likely my final year using I had to wait about 6 weeks to file my return because Turbo Tax couldn't get the 8915-F together. I've been using Turbo Tax for probably 15-20 years and will not be going forward. I bought the Desktop software or I would have went elsewhere this year. The major delay plus lack of communication on why was annoying. All I found when I searched for the 8915-F was people complaining about how long TurboTax was taking and never found any information addressing the situation.
Date published: 2022-03-28
Rated 5 out of 5 by from Very helpful in all cases Without him I don't believe I could have had my taxes done on time
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo Tax Review and Comments Best = Customer Service telephone helpers - very patient and friendly. Worst = Returning to a page I needed to go back to. This was a constant problemand frustration.
Date published: 2022-03-28
Rated 5 out of 5 by from Great program Used TurboTax for a number of years and have found it easy to use and no major issues. The only annoyance is I could not get Schwab to interact with the program. Had the same issue last year.
Date published: 2022-03-28
Rated 5 out of 5 by from Excellent product Tammy was very communicative and prompt. We didn't quite know how to navigate this tricky tax year with the COVID disbursements and unemployment but Tammy was able to get everything we need. We are filing with confidence.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3361
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is bloated and cumbersome The program goes over and over the same questions, and it's difficult to transition between the questions and the forms. This problem has been growing inordinatelyoverthe years and it has become intolerable. Why would you insist on such complex "security" measures to pay for state e-filing? Really, states require both my and my wife's drivers license info? It's a computer program, why doesn't it know my state doesn't require this? And then, apparently I have an underpayment on a state form and I'm not allowed to e-file. The software could have told me this BEFORE charging me $25! I believe I'll go back to pencil and paper next year. It will save me the ever-increasing cost of TurboTax and it will be faster.
Date published: 2022-03-28
Rated 5 out of 5 by from Love TurboTax You can't go wrong and help is just a call away if you need it
Date published: 2022-03-28
Rated 5 out of 5 by from Love Turbotax! So easy to use! And the Chat agent was extremely knowledgeable!
Date published: 2022-03-28
Rated 2 out of 5 by from Disappointed Very hard to edit, change return. Very hard to use -I see I am nt alone as on line complaints match mine. I bought this because I was told H & R Block was hard to install on MAC and I did not want issues.
Date published: 2022-03-28
Rated 5 out of 5 by from Manuel helped me finalize my filing! Manuel from Miami, FL was very helpful in fixing some issues with my filing and I liked the fact that he could see my screen.
Date published: 2022-03-28
Rated 1 out of 5 by from Subpar this year and likely my final year using I had to wait about 6 weeks to file my return because Turbo Tax couldn't get the 8915-F together. I've been using Turbo Tax for probably 15-20 years and will not be going forward. I bought the Desktop software or I would have went elsewhere this year. The major delay plus lack of communication on why was annoying. All I found when I searched for the 8915-F was people complaining about how long TurboTax was taking and never found any information addressing the situation.
Date published: 2022-03-28
Rated 5 out of 5 by from Very helpful in all cases Without him I don't believe I could have had my taxes done on time
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo Tax Review and Comments Best = Customer Service telephone helpers - very patient and friendly. Worst = Returning to a page I needed to go back to. This was a constant problemand frustration.
Date published: 2022-03-28
Rated 5 out of 5 by from Great program Used TurboTax for a number of years and have found it easy to use and no major issues. The only annoyance is I could not get Schwab to interact with the program. Had the same issue last year.
Date published: 2022-03-28
Rated 5 out of 5 by from Excellent product Tammy was very communicative and prompt. We didn't quite know how to navigate this tricky tax year with the COVID disbursements and unemployment but Tammy was able to get everything we need. We are filing with confidence.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3361