TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbotax is AWESOME!! I've been using Turbotax almost since day one of its existence and never had an issue with using it, with my returns or the IRS.
Date published: 2021-04-13
Rated 3 out of 5 by from Difficulty in transmitting return. Information was carried over from previous year that prevented transmittal of Federal tax return. Had to call 3 times over 2 days talking to 4 persons to get someone who could help. The second person hung up. The fourth one was a CPA who was able to identify the problem and eliminate a form that had prevented the transmittal. I also wish I would get confirmation of payment.
Date published: 2021-04-13
Rated 5 out of 5 by from LOVE TURBO TAX Turbo Tax made it easy and simple to file our taxes on line, this is the second year we have used Turbo Tax, all information was already in the computer we just had to update a few things and file.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax has always been amazing Turbo tax is easy that the I have used TurboTax for many years now and they have gotten better each year and the CPA's are amazing every time.
Date published: 2021-04-13
Rated 3 out of 5 by from TurboTax is good, but Intuit created a problem. TurboTax is very good and easy to use, BUT Intuit created a little bit of bait-and-switch with QuickBooks. I purchased the "Simple Start" monthly subscription with the understanding that everything I entered would easily import into TurboTax. Since I had not been using QuickBooks throughout the year, this meant I would have to go through the whole year of accounting and categorize all the expenses manually (again). I did so, then when I went to import, I found out that only the "desktop version" of QuickBooks (QuickBooks Desktop Pro) would export to TurboTax. FORTUNATELY, the customer service reps and QuickBooks and at TurboTax were able to provide a temporary (30 day) fix, so all was not lost. So the company overall is very good, just be forewarned that ONLY QuickBooks Desktop Pro allows for export into TurboTax Business.
Date published: 2021-04-13
Rated 1 out of 5 by from Full of Bugs I've used TurboTax for over 10 years, and I've never encountered so many glitches. I used the step-through method, and it left me with many errors upon review that I had to look up the IRS requirements and then go back to the forms to manually correct. Finally, when it came time to print my return, the app stalled and had to be ForceQuit (Mac system)— this happened 3 times before I finally succeeded in printing my return. Generally, sloppy programming compared to the high quality of past years.
Date published: 2021-04-13
Rated 5 out of 5 by from So simple and so fast!!! It was VERY easy to navigate through the process, and, something you don't see very often - the HELP documentation helped!!!!
Date published: 2021-04-13
Rated 4 out of 5 by from Still some trouble, not knowing what to input? Did not use a repersentive to assist with my taxes. I get lost in the forms and questions asked.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is Awesome! You guys are great and have a great system, and I hope to keep going and filing with you.
Date published: 2021-04-13
Rated 2 out of 5 by from Unreadable files Mostly pleasant except for needing to redo a couple of returns that became unreadable. That was a lot of work.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3283
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax is AWESOME!! I've been using Turbotax almost since day one of its existence and never had an issue with using it, with my returns or the IRS.
Date published: 2021-04-13
Rated 3 out of 5 by from Difficulty in transmitting return. Information was carried over from previous year that prevented transmittal of Federal tax return. Had to call 3 times over 2 days talking to 4 persons to get someone who could help. The second person hung up. The fourth one was a CPA who was able to identify the problem and eliminate a form that had prevented the transmittal. I also wish I would get confirmation of payment.
Date published: 2021-04-13
Rated 5 out of 5 by from LOVE TURBO TAX Turbo Tax made it easy and simple to file our taxes on line, this is the second year we have used Turbo Tax, all information was already in the computer we just had to update a few things and file.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax has always been amazing Turbo tax is easy that the I have used TurboTax for many years now and they have gotten better each year and the CPA's are amazing every time.
Date published: 2021-04-13
Rated 3 out of 5 by from TurboTax is good, but Intuit created a problem. TurboTax is very good and easy to use, BUT Intuit created a little bit of bait-and-switch with QuickBooks. I purchased the "Simple Start" monthly subscription with the understanding that everything I entered would easily import into TurboTax. Since I had not been using QuickBooks throughout the year, this meant I would have to go through the whole year of accounting and categorize all the expenses manually (again). I did so, then when I went to import, I found out that only the "desktop version" of QuickBooks (QuickBooks Desktop Pro) would export to TurboTax. FORTUNATELY, the customer service reps and QuickBooks and at TurboTax were able to provide a temporary (30 day) fix, so all was not lost. So the company overall is very good, just be forewarned that ONLY QuickBooks Desktop Pro allows for export into TurboTax Business.
Date published: 2021-04-13
Rated 1 out of 5 by from Full of Bugs I've used TurboTax for over 10 years, and I've never encountered so many glitches. I used the step-through method, and it left me with many errors upon review that I had to look up the IRS requirements and then go back to the forms to manually correct. Finally, when it came time to print my return, the app stalled and had to be ForceQuit (Mac system)— this happened 3 times before I finally succeeded in printing my return. Generally, sloppy programming compared to the high quality of past years.
Date published: 2021-04-13
Rated 5 out of 5 by from So simple and so fast!!! It was VERY easy to navigate through the process, and, something you don't see very often - the HELP documentation helped!!!!
Date published: 2021-04-13
Rated 4 out of 5 by from Still some trouble, not knowing what to input? Did not use a repersentive to assist with my taxes. I get lost in the forms and questions asked.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is Awesome! You guys are great and have a great system, and I hope to keep going and filing with you.
Date published: 2021-04-13
Rated 2 out of 5 by from Unreadable files Mostly pleasant except for needing to redo a couple of returns that became unreadable. That was a lot of work.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3283