TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax is ok. Ive used Turbotax for years and buy the home and business for install on a mac. That said, the product does ok, however, there is no export option (that I am aware of) to allow me to switch and save my small business and investment taxes over to the "online version". That said, for 2021 I am considering other options as I am tired of buying the installed version and if Im going to switch and ahve to manually enter all my stuff that carries over annually, then I will do it without Turbotax. Sorry Quicken, you guys are picking your nose on this one.
Date published: 2021-05-25
Rated 5 out of 5 by from TurboTax: Works Well And Keeps It Simple This year was the first-ever year that I used TurboTax and it worked out really well. I used the Turbotax Live service to speak with experts on getting an extension and they successfully got me the extension as well as helping me with filing my taxes for this year. The whole process was nice, simple, and I felt like I learned more about the tax-filing process overall too since my expert went over and told me about how the numbers are calculated for my taxes, deductions, and refunds. Overall, I'm very satisfied with using TurboTax.
Date published: 2021-05-25
Rated 5 out of 5 by from Turbo Tax is Awesome! The Live expert was very knowledgeable and helpful.
Date published: 2021-05-25
Rated 5 out of 5 by from easy to use very user friendly and the fact that there is an option to ask questions and obtain feedback in a timly matter is very helpful
Date published: 2021-05-25
Rated 5 out of 5 by from Turbo tax full service is great Everything was excellent. I will definitely use TurboTax again!
Date published: 2021-05-25
Rated 4 out of 5 by from it was great at the beginning everything went great except for the things i was confused about , but they were solved. the only thing i didn't like is that my tax expert was gone and i couldn't end with them and thank them with the review but overall everything went great
Date published: 2021-05-25
Rated 2 out of 5 by from No Assistance on efiling if it errors out. There is no wayto get customer service if your efiling attempts fail. There are also no error codes returned to try to help you fix them. Poor Poor Poor
Date published: 2021-05-25
Rated 5 out of 5 by from TurboTax is excellent!! TT is excellent, however it should be made easier for those with foreign phone numbers and foreign addresses. It is not possible to use a foreign phone number or a foreign address during the account verification step. This forced me to open a new account in order to fill my 2020 taxes.
Date published: 2021-05-25
Rated 5 out of 5 by from Couldn't get my taxes done without it Love TurboTax have been using it since the beginning of time.
Date published: 2021-05-25
Rated 1 out of 5 by from added fees they pack on added fees for no good reason. I hate this service and won't do it again.
Date published: 2021-05-25
All TurboTax® Offerings Reviews - Page 328
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax is ok. Ive used Turbotax for years and buy the home and business for install on a mac. That said, the product does ok, however, there is no export option (that I am aware of) to allow me to switch and save my small business and investment taxes over to the "online version". That said, for 2021 I am considering other options as I am tired of buying the installed version and if Im going to switch and ahve to manually enter all my stuff that carries over annually, then I will do it without Turbotax. Sorry Quicken, you guys are picking your nose on this one.
Date published: 2021-05-25
Rated 5 out of 5 by from TurboTax: Works Well And Keeps It Simple This year was the first-ever year that I used TurboTax and it worked out really well. I used the Turbotax Live service to speak with experts on getting an extension and they successfully got me the extension as well as helping me with filing my taxes for this year. The whole process was nice, simple, and I felt like I learned more about the tax-filing process overall too since my expert went over and told me about how the numbers are calculated for my taxes, deductions, and refunds. Overall, I'm very satisfied with using TurboTax.
Date published: 2021-05-25
Rated 5 out of 5 by from Turbo Tax is Awesome! The Live expert was very knowledgeable and helpful.
Date published: 2021-05-25
Rated 5 out of 5 by from easy to use very user friendly and the fact that there is an option to ask questions and obtain feedback in a timly matter is very helpful
Date published: 2021-05-25
Rated 5 out of 5 by from Turbo tax full service is great Everything was excellent. I will definitely use TurboTax again!
Date published: 2021-05-25
Rated 4 out of 5 by from it was great at the beginning everything went great except for the things i was confused about , but they were solved. the only thing i didn't like is that my tax expert was gone and i couldn't end with them and thank them with the review but overall everything went great
Date published: 2021-05-25
Rated 2 out of 5 by from No Assistance on efiling if it errors out. There is no wayto get customer service if your efiling attempts fail. There are also no error codes returned to try to help you fix them. Poor Poor Poor
Date published: 2021-05-25
Rated 5 out of 5 by from TurboTax is excellent!! TT is excellent, however it should be made easier for those with foreign phone numbers and foreign addresses. It is not possible to use a foreign phone number or a foreign address during the account verification step. This forced me to open a new account in order to fill my 2020 taxes.
Date published: 2021-05-25
Rated 5 out of 5 by from Couldn't get my taxes done without it Love TurboTax have been using it since the beginning of time.
Date published: 2021-05-25
Rated 1 out of 5 by from added fees they pack on added fees for no good reason. I hate this service and won't do it again.
Date published: 2021-05-25
All TurboTax® Offerings Reviews - Page 328