TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from So user-friendly! It's almost like it gets easier each year. Highly recommend to anyone.
Date published: 2021-02-19
Rated 5 out of 5 by from EASY i was easy because i have been using Turbo Tax for years. so it just a process of plugging i a few numbers
Date published: 2021-02-19
Rated 5 out of 5 by from EXTREMELY COMFORTING! That was actually fun! I never thought I'd enjoy putting in numbers and doing math, but this site made it super easy!
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax Deluxe I needed to file an identity theft form with the IRS. Turbotax kept telling me the form wasn't ready. Even though the form was not to be efiled, but had to be mailed, Turbotax wouldn't let me efile until the issue was resolved. Intuit sent me an email saying the form was ready, but Turbotax wouldn't update. The call in person was no help what so ever. I finally deleted the questionable form, got a copy from Irs.gov and continued to efile.
Date published: 2021-02-19
Rated 4 out of 5 by from Incredible Customer Service I was helped by an incredible customer service representative who spent almost an hour and half with me on the phone trying to figure out complex multi-state taxes. However, because I moved between states, there was one issue that the rep did not catch. The rep realized there was something off, and asked for me to contact my employer before going forward. I was able to fix the confusion on my own, but it is important for reps to understand the difference between how your taxed based on residency vs. what state you get your income from (especially in these confusing covid times!)
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax was Very User Friendly! Simple instructions to follow, when there were issues they let me know exactly what they were.
Date published: 2021-02-19
Rated 5 out of 5 by from My go to tax prep I use it every year because it's user friendly, free (for my tax bracket at least) and hasn't yet caused an issue for me.
Date published: 2021-02-19
Rated 5 out of 5 by from Thank you turbo tax! I had multiple issues and an agent helped me with every single one of them. Great service!
Date published: 2021-02-19
Rated 3 out of 5 by from Usually a great tool, but not this year! I've used TurboTax for more than a decade, but their lack of preparedness with the CARES Act credits this year rendered the software a real pain in the neck. Had to forego the CARES credit just so I could e-file, and then go back and paper file an amended return so I could get the CARES Act money ($600 in our case). H&R Block allowed users to e-file everything in one shot - no need for an amended return to get all of your tax refund.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is easy to use Turbotax was very helpful and easy to navigate. Self explanatory
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3184
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from So user-friendly! It's almost like it gets easier each year. Highly recommend to anyone.
Date published: 2021-02-19
Rated 5 out of 5 by from EASY i was easy because i have been using Turbo Tax for years. so it just a process of plugging i a few numbers
Date published: 2021-02-19
Rated 5 out of 5 by from EXTREMELY COMFORTING! That was actually fun! I never thought I'd enjoy putting in numbers and doing math, but this site made it super easy!
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax Deluxe I needed to file an identity theft form with the IRS. Turbotax kept telling me the form wasn't ready. Even though the form was not to be efiled, but had to be mailed, Turbotax wouldn't let me efile until the issue was resolved. Intuit sent me an email saying the form was ready, but Turbotax wouldn't update. The call in person was no help what so ever. I finally deleted the questionable form, got a copy from Irs.gov and continued to efile.
Date published: 2021-02-19
Rated 4 out of 5 by from Incredible Customer Service I was helped by an incredible customer service representative who spent almost an hour and half with me on the phone trying to figure out complex multi-state taxes. However, because I moved between states, there was one issue that the rep did not catch. The rep realized there was something off, and asked for me to contact my employer before going forward. I was able to fix the confusion on my own, but it is important for reps to understand the difference between how your taxed based on residency vs. what state you get your income from (especially in these confusing covid times!)
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax was Very User Friendly! Simple instructions to follow, when there were issues they let me know exactly what they were.
Date published: 2021-02-19
Rated 5 out of 5 by from My go to tax prep I use it every year because it's user friendly, free (for my tax bracket at least) and hasn't yet caused an issue for me.
Date published: 2021-02-19
Rated 5 out of 5 by from Thank you turbo tax! I had multiple issues and an agent helped me with every single one of them. Great service!
Date published: 2021-02-19
Rated 3 out of 5 by from Usually a great tool, but not this year! I've used TurboTax for more than a decade, but their lack of preparedness with the CARES Act credits this year rendered the software a real pain in the neck. Had to forego the CARES credit just so I could e-file, and then go back and paper file an amended return so I could get the CARES Act money ($600 in our case). H&R Block allowed users to e-file everything in one shot - no need for an amended return to get all of your tax refund.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is easy to use Turbotax was very helpful and easy to navigate. Self explanatory
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3184