TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great website! Awesome. Helped me when needed and customer service was the best! Thank you TurboTax!
Date published: 2022-04-02
Rated 5 out of 5 by from IT WAS QUICK AND EASY I LOVED THE CHAT FEATURE IT REALLY CAME IN HANDY WHEN I HAD QUESTIONS
Date published: 2022-04-02
Rated 4 out of 5 by from First Experience Easy to use. I was disappointed with the extra $39 dollars to process the return for deducting the $59 fee because I have a HSA account. Had I not been paying attention it would have been too late. I ended up paying the $59 via my credit card.
Date published: 2022-04-02
Rated 1 out of 5 by from Confusing Confusing , same questions asked few times in different places. Also , when I click I finished from the state it keep taking me back to the same page.
Date published: 2022-04-02
Rated 5 out of 5 by from perfect ***** simple to use, just go with the flow its amazing. loved it !
Date published: 2022-04-02
Rated 1 out of 5 by from didn't work on the operating system it should have After nearly 5 hours on the phone with 4 people my problem with the software ( tried CD & download) not operating on the Catalina 10.15.7 it should have worked with could not be solved. I bought it for that computer but had to borrow computer to do my taxes.
Date published: 2022-04-02
Rated 5 out of 5 by from Customer service I was confused and I chatted , but also asked her to call me, she did and stayed with me all the way through the process, Her name was Jamecia, she was wonderful!
Date published: 2022-04-02
Rated 5 out of 5 by from Easy to use! This is my 5th year in a row using Turbo Tax, and so far I’ve had no issues. The platform is easy to use. You can’t beat doing your taxes in your PJ’s.
Date published: 2022-04-02
Rated 1 out of 5 by from Worst Software Ever The application was awful. Kept freezing up and not responding for each line entry. I had 42 W-Gs to enter, each of them requiring about 20 line entries and the application paused for a good 30 seconds to a minute between each one. Took over 6 hours to enter all of them. I even transferred to a high end desktop computer to see if it was a slow computer issue and the same issues continued so it was clearly the application. It was horrible and made doing my taxes a horrible experience.
Date published: 2022-04-02
Rated 4 out of 5 by from Worked Great Program worked relatively well for a very simple return. Some of the messages do not appear to be correct (i.e. Pennsylvania does not treat 1035 exchanges of annuity policies differently than Fed??)
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 2972
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great website! Awesome. Helped me when needed and customer service was the best! Thank you TurboTax!
Date published: 2022-04-02
Rated 5 out of 5 by from IT WAS QUICK AND EASY I LOVED THE CHAT FEATURE IT REALLY CAME IN HANDY WHEN I HAD QUESTIONS
Date published: 2022-04-02
Rated 4 out of 5 by from First Experience Easy to use. I was disappointed with the extra $39 dollars to process the return for deducting the $59 fee because I have a HSA account. Had I not been paying attention it would have been too late. I ended up paying the $59 via my credit card.
Date published: 2022-04-02
Rated 1 out of 5 by from Confusing Confusing , same questions asked few times in different places. Also , when I click I finished from the state it keep taking me back to the same page.
Date published: 2022-04-02
Rated 5 out of 5 by from perfect ***** simple to use, just go with the flow its amazing. loved it !
Date published: 2022-04-02
Rated 1 out of 5 by from didn't work on the operating system it should have After nearly 5 hours on the phone with 4 people my problem with the software ( tried CD & download) not operating on the Catalina 10.15.7 it should have worked with could not be solved. I bought it for that computer but had to borrow computer to do my taxes.
Date published: 2022-04-02
Rated 5 out of 5 by from Customer service I was confused and I chatted , but also asked her to call me, she did and stayed with me all the way through the process, Her name was Jamecia, she was wonderful!
Date published: 2022-04-02
Rated 5 out of 5 by from Easy to use! This is my 5th year in a row using Turbo Tax, and so far I’ve had no issues. The platform is easy to use. You can’t beat doing your taxes in your PJ’s.
Date published: 2022-04-02
Rated 1 out of 5 by from Worst Software Ever The application was awful. Kept freezing up and not responding for each line entry. I had 42 W-Gs to enter, each of them requiring about 20 line entries and the application paused for a good 30 seconds to a minute between each one. Took over 6 hours to enter all of them. I even transferred to a high end desktop computer to see if it was a slow computer issue and the same issues continued so it was clearly the application. It was horrible and made doing my taxes a horrible experience.
Date published: 2022-04-02
Rated 4 out of 5 by from Worked Great Program worked relatively well for a very simple return. Some of the messages do not appear to be correct (i.e. Pennsylvania does not treat 1035 exchanges of annuity policies differently than Fed??)
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 2972