TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love it.So easy! Thorough and perfect for my needs as a small business owner
Date published: 2021-05-11
Rated 3 out of 5 by from A little disappointed with Turbo Tax this year. I have been using TurboTax for many years. For the most part the experience was as in previous years, clear instructions to walk through my tax situation and ease of entry of all relevant data. Except when it came to subjects related to employee stock related to RSUs. This year the walk through included specific questions related to selling stocks acquired via company stock plans. By following the prompts, Turbo Tax led me down a path where it incorrectly decided I needed to pay AMT and therefore a huge additional tax payment. Only after many hours of research, and finally finding a help link where it indicated that normally you do not need to select that a stock sale was from a corporate stock plan, did it correctly calculate the tax liability. The entire point of using Turbo Tax is how the tool uses simple questions to guide you down the right path. In this case Turbo Tax completely failed causing me to spend many extra hours to understand what was actually required. First time unhappy after over 20 years of using Turbo Tax.
Date published: 2021-05-11
Rated 2 out of 5 by from Expensive It’s great in remembering me but over the years it’s become way to expensive!
Date published: 2021-05-11
Rated 5 out of 5 by from Much more user friendly than other services! Easy to use. Thanks Turbo Tax. I am sold for the next year at least!
Date published: 2021-05-11
Rated 5 out of 5 by from The ONLY way to go!! The customer service was beyond incredible. I had to talk on the phone 3 times to different individuals and EVERY single one of them was nice and extremely helpful.
Date published: 2021-05-11
Rated 5 out of 5 by from awesome awesome it was so easy to do thankyou guys so so much
Date published: 2021-05-11
Rated 3 out of 5 by from Turbotax is not as awesome as it once was! I was unable to efile my state tax return without contacting Intuit. The fee for efile in the state of Maryland is $25; yet I am told that the fee amount will be taxed and my final cost of efiling will over $26. Trust me when I tell you that I have been using Turbotax for a number of years now and this was never the case in the past!
Date published: 2021-05-11
Rated 4 out of 5 by from Very satisfied My questions were answered in a timely manner even if I did not always do so on my part.
Date published: 2021-05-11
Rated 5 out of 5 by from SO EASY Year after year the easiest way to go. see turbotax next year.
Date published: 2021-05-11
Rated 5 out of 5 by from I love Turbo Tax I LOVE THE EASE OF FILING THE QUESTIONS ARE CLEAR AND EASY TO UNDERSTAND
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 2950
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love it.So easy! Thorough and perfect for my needs as a small business owner
Date published: 2021-05-11
Rated 3 out of 5 by from A little disappointed with Turbo Tax this year. I have been using TurboTax for many years. For the most part the experience was as in previous years, clear instructions to walk through my tax situation and ease of entry of all relevant data. Except when it came to subjects related to employee stock related to RSUs. This year the walk through included specific questions related to selling stocks acquired via company stock plans. By following the prompts, Turbo Tax led me down a path where it incorrectly decided I needed to pay AMT and therefore a huge additional tax payment. Only after many hours of research, and finally finding a help link where it indicated that normally you do not need to select that a stock sale was from a corporate stock plan, did it correctly calculate the tax liability. The entire point of using Turbo Tax is how the tool uses simple questions to guide you down the right path. In this case Turbo Tax completely failed causing me to spend many extra hours to understand what was actually required. First time unhappy after over 20 years of using Turbo Tax.
Date published: 2021-05-11
Rated 2 out of 5 by from Expensive It’s great in remembering me but over the years it’s become way to expensive!
Date published: 2021-05-11
Rated 5 out of 5 by from Much more user friendly than other services! Easy to use. Thanks Turbo Tax. I am sold for the next year at least!
Date published: 2021-05-11
Rated 5 out of 5 by from The ONLY way to go!! The customer service was beyond incredible. I had to talk on the phone 3 times to different individuals and EVERY single one of them was nice and extremely helpful.
Date published: 2021-05-11
Rated 5 out of 5 by from awesome awesome it was so easy to do thankyou guys so so much
Date published: 2021-05-11
Rated 3 out of 5 by from Turbotax is not as awesome as it once was! I was unable to efile my state tax return without contacting Intuit. The fee for efile in the state of Maryland is $25; yet I am told that the fee amount will be taxed and my final cost of efiling will over $26. Trust me when I tell you that I have been using Turbotax for a number of years now and this was never the case in the past!
Date published: 2021-05-11
Rated 4 out of 5 by from Very satisfied My questions were answered in a timely manner even if I did not always do so on my part.
Date published: 2021-05-11
Rated 5 out of 5 by from SO EASY Year after year the easiest way to go. see turbotax next year.
Date published: 2021-05-11
Rated 5 out of 5 by from I love Turbo Tax I LOVE THE EASE OF FILING THE QUESTIONS ARE CLEAR AND EASY TO UNDERSTAND
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 2950