TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Love Turbo Tax! This is my second time using TurboTax, and i love the ease of it. I feel accomplished when im done and i love how stress free they make the experience!
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo Tax is GREAT. So easy and helpful! I did not have to talk to an expert. I was able to follow the prompts and do it all myself! i love Turbo Tax! I will tell all my friends!
Date published: 2021-04-26
Rated 1 out of 5 by from taxes you sent me mail to fix and file by mail .... now i need to do so for state taxes. how do i get there?
Date published: 2021-04-26
Rated 4 out of 5 by from Turbo Tax is the best way to file! Turbo Tax online is so easy to use. It guides you through each step, this makes fililing my taxes seamless. We will definitely using Turbo Tax every year!
Date published: 2021-04-26
Rated 4 out of 5 by from Good, with a few frustrating technical glitches I've used TurboTax happily for about 7 years with no problems I can remember. And on the whole, it was still great this year, but I did have a little technical trouble. First, a firewall on my network was (apparently) preventing the app to finish some kind of update operation during startup. And that's not TurboTax's fault, obviously, but the app just spun and spun and spun and never gave me an error message I could use to troubleshoot the problem, nor did it even timeout and fail. The second problem I had was that having my filing cost deducted from my refund didn't work. The error message said, "Your Transmission Didn't Go Through... for the following reason: Refund Transfer payment method isn't available right now... Looks like we've had a technical hiccup." I tried several times one evening and several times the next day. I went back through the filing part of the process a couple of times (which wasn't nearly as easy as it should've been, either) to make sure I hadn't messed something up before finally paying for filing with my credit card. Thankfully that worked, and I'm done. Since I've had such a great experience with TurboTax so many times in the past, I'm willing to be forgiving, and I still plan to use it again next year. On the whole, I still consider it the best way to file. But next time I'll probably try the online experience rather than the desktop app. Maybe that'll take off the rough edges.
Date published: 2021-04-26
Rated 4 out of 5 by from As advertised They walked me through the process easily and were easy enough to get in touch with.
Date published: 2021-04-26
Rated 4 out of 5 by from not as easy as last year we've turbo tax for many years. this year was complicated and it was very stressful when each person I asked questions of, gave me a different answer. Next year should be easier!
Date published: 2021-04-26
Rated 5 out of 5 by from turbotax is the best i will be using turbotax every year to take care of my taxes. 100% happy camper !!
Date published: 2021-04-26
Rated 5 out of 5 by from TurboTax is as good as it gets!!! This is my 7th year with Turbo Tax. No errors found, so we have no regrets.
Date published: 2021-04-26
Rated 1 out of 5 by from good software. poor tech support. Spent hours reviewing blogs about a known error... spent more time with tech support who after 2 hours said sorry "No solution except contact Amazon for a replacement product..... uninstalled program and reinstalled, it worked. Seriously, my bad.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2405
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love Turbo Tax! This is my second time using TurboTax, and i love the ease of it. I feel accomplished when im done and i love how stress free they make the experience!
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo Tax is GREAT. So easy and helpful! I did not have to talk to an expert. I was able to follow the prompts and do it all myself! i love Turbo Tax! I will tell all my friends!
Date published: 2021-04-26
Rated 1 out of 5 by from taxes you sent me mail to fix and file by mail .... now i need to do so for state taxes. how do i get there?
Date published: 2021-04-26
Rated 4 out of 5 by from Turbo Tax is the best way to file! Turbo Tax online is so easy to use. It guides you through each step, this makes fililing my taxes seamless. We will definitely using Turbo Tax every year!
Date published: 2021-04-26
Rated 4 out of 5 by from Good, with a few frustrating technical glitches I've used TurboTax happily for about 7 years with no problems I can remember. And on the whole, it was still great this year, but I did have a little technical trouble. First, a firewall on my network was (apparently) preventing the app to finish some kind of update operation during startup. And that's not TurboTax's fault, obviously, but the app just spun and spun and spun and never gave me an error message I could use to troubleshoot the problem, nor did it even timeout and fail. The second problem I had was that having my filing cost deducted from my refund didn't work. The error message said, "Your Transmission Didn't Go Through... for the following reason: Refund Transfer payment method isn't available right now... Looks like we've had a technical hiccup." I tried several times one evening and several times the next day. I went back through the filing part of the process a couple of times (which wasn't nearly as easy as it should've been, either) to make sure I hadn't messed something up before finally paying for filing with my credit card. Thankfully that worked, and I'm done. Since I've had such a great experience with TurboTax so many times in the past, I'm willing to be forgiving, and I still plan to use it again next year. On the whole, I still consider it the best way to file. But next time I'll probably try the online experience rather than the desktop app. Maybe that'll take off the rough edges.
Date published: 2021-04-26
Rated 4 out of 5 by from As advertised They walked me through the process easily and were easy enough to get in touch with.
Date published: 2021-04-26
Rated 4 out of 5 by from not as easy as last year we've turbo tax for many years. this year was complicated and it was very stressful when each person I asked questions of, gave me a different answer. Next year should be easier!
Date published: 2021-04-26
Rated 5 out of 5 by from turbotax is the best i will be using turbotax every year to take care of my taxes. 100% happy camper !!
Date published: 2021-04-26
Rated 5 out of 5 by from TurboTax is as good as it gets!!! This is my 7th year with Turbo Tax. No errors found, so we have no regrets.
Date published: 2021-04-26
Rated 1 out of 5 by from good software. poor tech support. Spent hours reviewing blogs about a known error... spent more time with tech support who after 2 hours said sorry "No solution except contact Amazon for a replacement product..... uninstalled program and reinstalled, it worked. Seriously, my bad.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2405