TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from 2021 filing Everything worked well except during the final review when I tried to get professional help to answer a few questions. The phone call from the tax expert that never rang with the ringer on and I held the phone, but resulted in a voicemail that said "The last time we'll call if you still need help visit our website at Turbotax.com/support that's turbotax.com/support". Upon returning to the page where the call was initiated and I was still logged on, there was no selection to indicate the call had failed or a way to get back to support or get in line again to get answers. There is no provision for failure recovery. That was the last time I attempted to access support with a question. Very disappointed as I filed without professional support that was always promised.
Date published: 2022-04-14
Rated 2 out of 5 by from Meh Makes you upgrade to a premium version if you have income from something other than a W-2
Date published: 2022-04-14
Rated 3 out of 5 by from Surprise $40 fee to File Taxes When filing my return, at the very end there was an extra $40 fee to file. Not the $25 state fee. I was angry and surprised.
Date published: 2022-04-14
Rated 2 out of 5 by from Turbo Tax is only ok I've used Turbo Tax for many years without any issues. However, for 2021 the software seems to have not carried over a valid section 179 deduction from 2020. After spending hours reviewing the issue on the Turbo Tax help site where others also seemed to have a similar issue there was no easy fix and I ended up zeroing out the carry over just to make the software work so I could file my taxes
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is very easy to use Loading the Turbo Tax Program was very easy to do. I was especially pleased that my info from last year was automatically imported.
Date published: 2022-04-14
Rated 3 out of 5 by from Why won't Turbo Tax Print buttons work AT ALL I own both TurboTax Premier and Turbo Tax for Business. The "print return" or "print copy" and "print preview" buttons DO NOT WORK. I have to save a PDF then go to Adobe to look at the printout. What a royal pain.
Date published: 2022-04-14
Rated 4 out of 5 by from good it is easy to file but the customer support needs to be improved
Date published: 2022-04-14
Rated 5 out of 5 by from Always used TurboTax Always worked for me. No reason to change. Been great!
Date published: 2022-04-14
Rated 5 out of 5 by from GREAT EXPERIENCE! WARM, FRIENDLY, EASY TO USE SERVICE! WILL USE AGAIN NEXT YEAR!
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax was awesome Thanks for the help, I had a problem they called right back and used app to integrate with mine was awesome!
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 2007
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 2021 filing Everything worked well except during the final review when I tried to get professional help to answer a few questions. The phone call from the tax expert that never rang with the ringer on and I held the phone, but resulted in a voicemail that said "The last time we'll call if you still need help visit our website at Turbotax.com/support that's turbotax.com/support". Upon returning to the page where the call was initiated and I was still logged on, there was no selection to indicate the call had failed or a way to get back to support or get in line again to get answers. There is no provision for failure recovery. That was the last time I attempted to access support with a question. Very disappointed as I filed without professional support that was always promised.
Date published: 2022-04-14
Rated 2 out of 5 by from Meh Makes you upgrade to a premium version if you have income from something other than a W-2
Date published: 2022-04-14
Rated 3 out of 5 by from Surprise $40 fee to File Taxes When filing my return, at the very end there was an extra $40 fee to file. Not the $25 state fee. I was angry and surprised.
Date published: 2022-04-14
Rated 2 out of 5 by from Turbo Tax is only ok I've used Turbo Tax for many years without any issues. However, for 2021 the software seems to have not carried over a valid section 179 deduction from 2020. After spending hours reviewing the issue on the Turbo Tax help site where others also seemed to have a similar issue there was no easy fix and I ended up zeroing out the carry over just to make the software work so I could file my taxes
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is very easy to use Loading the Turbo Tax Program was very easy to do. I was especially pleased that my info from last year was automatically imported.
Date published: 2022-04-14
Rated 3 out of 5 by from Why won't Turbo Tax Print buttons work AT ALL I own both TurboTax Premier and Turbo Tax for Business. The "print return" or "print copy" and "print preview" buttons DO NOT WORK. I have to save a PDF then go to Adobe to look at the printout. What a royal pain.
Date published: 2022-04-14
Rated 4 out of 5 by from good it is easy to file but the customer support needs to be improved
Date published: 2022-04-14
Rated 5 out of 5 by from Always used TurboTax Always worked for me. No reason to change. Been great!
Date published: 2022-04-14
Rated 5 out of 5 by from GREAT EXPERIENCE! WARM, FRIENDLY, EASY TO USE SERVICE! WILL USE AGAIN NEXT YEAR!
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax was awesome Thanks for the help, I had a problem they called right back and used app to integrate with mine was awesome!
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 2007