TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from No sense of urgency or consideration It would take 2-4 days to receive a response. And you had to ask the questions because there was no sense of urgency or initiative taken. I truly felt like just another calculation of her day. I spent time ensuring I uploaded every document, and days later she requested the same documents because she couldn't be bothered to look at what I already did. Couldn't care less about deadlines or looking for the maximum benefits. I had to file due to time constraints, but honestly think they were done incorrectly so I have to have someone else look at them costing more money. Ridiculous. I used to use turbo tax every year but once I got a business it was too hard for me, so I started having someone due them. Unfortunately she couldn't fit me in this year so I came back to turbotax. I won't make the same mistake again.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo tax is great and easy to use Answered all my questions and made the process as easy as possible Great experience again
Date published: 2022-04-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME FAST, QUICK, THOROUGH LOVE THE TAX EXPERT, great experience works every time
Date published: 2022-04-13
Rated 5 out of 5 by from I love filing with Turbotax. I've been using Turbotax for many years and love it. It walks me through everything and when I have questions I find the help very useful.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is AWESOME Tax Expert was a great help addressing and solving the problem I had. Thank you!
Date published: 2022-04-13
Rated 5 out of 5 by from I Love Turbo Tax. So efficient, thorough, accurate Wonderfully guided experience. It did throw me into a standardized category involuntarily and I had to search to find how to change it back to Itemized, but it got done! Customer service was excellent and patient. I had to call with other issues.
Date published: 2022-04-13
Rated 5 out of 5 by from Timely and knowledgable Turbo Tax Experts!!! Ryan was excellent in helping me get an additional $2000 in refund money.
Date published: 2022-04-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME! I used Turbo Tax for more than 10 years and I will never change to another program Turbo Tax has all you need to file your taxes. It is Awesome!
Date published: 2022-04-13
Rated 1 out of 5 by from Never Again Not happy with the way TurboTax Deluxe handled the fact that I had W-2Gs from a state other than my home state. Even though TurboTax Deluxe ultimately did not file a return for the state where I received the W-2Gs the TurboTax Deluxe handling established the W-2G issued state as the primary state and forced me to additionally buy my home state for $45 + tax and charged me $25 to e-file in my home state. I call it a "Nickel and Dime" process. Furthermore, while there was very little data to enter for the W-2Gs, the process was very slow taking an average of 8 minutes per W-2G to enter - I had 17 entries therefore the process of entering the W-2Gs took more than 2 hours! Never again will I use TurboTax Deluxe. Instead I will be using a local tax professional.
Date published: 2022-04-13
Rated 4 out of 5 by from Turbo Tax is Awesome Have enjoyed using Turbo Tax and Intuit Products for many, many years. Started using Quicken when it was a DOS product. I am not sure TT is better online vs purchasing the program.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1754
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from No sense of urgency or consideration It would take 2-4 days to receive a response. And you had to ask the questions because there was no sense of urgency or initiative taken. I truly felt like just another calculation of her day. I spent time ensuring I uploaded every document, and days later she requested the same documents because she couldn't be bothered to look at what I already did. Couldn't care less about deadlines or looking for the maximum benefits. I had to file due to time constraints, but honestly think they were done incorrectly so I have to have someone else look at them costing more money. Ridiculous. I used to use turbo tax every year but once I got a business it was too hard for me, so I started having someone due them. Unfortunately she couldn't fit me in this year so I came back to turbotax. I won't make the same mistake again.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo tax is great and easy to use Answered all my questions and made the process as easy as possible Great experience again
Date published: 2022-04-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME FAST, QUICK, THOROUGH LOVE THE TAX EXPERT, great experience works every time
Date published: 2022-04-13
Rated 5 out of 5 by from I love filing with Turbotax. I've been using Turbotax for many years and love it. It walks me through everything and when I have questions I find the help very useful.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is AWESOME Tax Expert was a great help addressing and solving the problem I had. Thank you!
Date published: 2022-04-13
Rated 5 out of 5 by from I Love Turbo Tax. So efficient, thorough, accurate Wonderfully guided experience. It did throw me into a standardized category involuntarily and I had to search to find how to change it back to Itemized, but it got done! Customer service was excellent and patient. I had to call with other issues.
Date published: 2022-04-13
Rated 5 out of 5 by from Timely and knowledgable Turbo Tax Experts!!! Ryan was excellent in helping me get an additional $2000 in refund money.
Date published: 2022-04-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME! I used Turbo Tax for more than 10 years and I will never change to another program Turbo Tax has all you need to file your taxes. It is Awesome!
Date published: 2022-04-13
Rated 1 out of 5 by from Never Again Not happy with the way TurboTax Deluxe handled the fact that I had W-2Gs from a state other than my home state. Even though TurboTax Deluxe ultimately did not file a return for the state where I received the W-2Gs the TurboTax Deluxe handling established the W-2G issued state as the primary state and forced me to additionally buy my home state for $45 + tax and charged me $25 to e-file in my home state. I call it a "Nickel and Dime" process. Furthermore, while there was very little data to enter for the W-2Gs, the process was very slow taking an average of 8 minutes per W-2G to enter - I had 17 entries therefore the process of entering the W-2Gs took more than 2 hours! Never again will I use TurboTax Deluxe. Instead I will be using a local tax professional.
Date published: 2022-04-13
Rated 4 out of 5 by from Turbo Tax is Awesome Have enjoyed using Turbo Tax and Intuit Products for many, many years. Started using Quicken when it was a DOS product. I am not sure TT is better online vs purchasing the program.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1754