TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Best reliable Tax service My Tax expert was really good in communicating every small details. Great experience.
Date published: 2022-04-16
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL The Best Online Tax Filing App/Tool. Guiding every step of the way and prompting with proper steps to review the details, simply superb and very intuitive!
Date published: 2022-04-16
Rated 5 out of 5 by from Cool It was very good because it was exemplary and it made it very easy
Date published: 2022-04-16
Rated 5 out of 5 by from Great Great and easy to use. Very pleased with Turbo Tax.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Phone Support technician was excellent I asked the tech for help with one issue (CSF-1099r) that I did not have or need. However, the tech continued to stay and assist me thru the completion of my taxes. Excellent customer service.
Date published: 2022-04-16
Rated 4 out of 5 by from Almost as good as ever, but needs improvement Mostly worked as I have come to expect. Problem with this years version is handling of Form 8453 and Form 8459. Final instructions state that I should mail form 8453 to IRS. This Form, 8453 as provided by Turbo Tax has checked that it is for transmitting Form 8949, Sales and Other Dispositions of Capital Assets (or a statement with the same information), if you elect not to report your transactions electronically on Form 8949. Why is Turbo Tax not filing Form 8459 electronically. Since my return has two Form 8459 does only one need to be filed or both? Since only one deals with Short-term transactions reported on Form(s) 1099-B showing basis wasn’t reported to the IRS. This appears to be the only one I need to file. Turbo Tax instructions need to be improved. And the Forms 8459 which are to be filed need to be automatically printed out as is the Form 8453. Fix the instructions to clarify including addressing the issue of filing Form 8459 with the filing of the 1040 and associated Forms and Schedules.
Date published: 2022-04-16
Rated 4 out of 5 by from Glad to be done Overall, I like TurboTax. I am a repeat user and will continue to use it for my tax filing needs in the foreseeable future. There are some hicups on some miscellaneous items that I would like to see cleared up. While those items seem to differ from year to year, it is difficult to pinpoint a single instance.
Date published: 2022-04-16
Rated 2 out of 5 by from Turbo Tax and Taxes Rejected I did not find Turbo Tax as helpful as in past years. My taxes have now been rejected 3 times and the help feature is not so helpful. This happened last year as well. Will most likely try another avenue for taxes next year.
Date published: 2022-04-16
Rated 4 out of 5 by from Gets the job done I appreciate the ease of filling in the fields and answering basic questions, however, there are some questions in the review portion that are not as easy to answer, especially those pertaining to specific schedules that are not easy to access. We had to call a tax expert for help to get through those sections. She was helpful and able to answer our questions. We like to use Turbo Tax so we can independently file our taxes but we do wish it was a little cheaper.
Date published: 2022-04-16
Rated 4 out of 5 by from Worked, with help from chat agent Worked, with help from chat agent, who was excellent
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1640
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Best reliable Tax service My Tax expert was really good in communicating every small details. Great experience.
Date published: 2022-04-16
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL The Best Online Tax Filing App/Tool. Guiding every step of the way and prompting with proper steps to review the details, simply superb and very intuitive!
Date published: 2022-04-16
Rated 5 out of 5 by from Cool It was very good because it was exemplary and it made it very easy
Date published: 2022-04-16
Rated 5 out of 5 by from Great Great and easy to use. Very pleased with Turbo Tax.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Phone Support technician was excellent I asked the tech for help with one issue (CSF-1099r) that I did not have or need. However, the tech continued to stay and assist me thru the completion of my taxes. Excellent customer service.
Date published: 2022-04-16
Rated 4 out of 5 by from Almost as good as ever, but needs improvement Mostly worked as I have come to expect. Problem with this years version is handling of Form 8453 and Form 8459. Final instructions state that I should mail form 8453 to IRS. This Form, 8453 as provided by Turbo Tax has checked that it is for transmitting Form 8949, Sales and Other Dispositions of Capital Assets (or a statement with the same information), if you elect not to report your transactions electronically on Form 8949. Why is Turbo Tax not filing Form 8459 electronically. Since my return has two Form 8459 does only one need to be filed or both? Since only one deals with Short-term transactions reported on Form(s) 1099-B showing basis wasn’t reported to the IRS. This appears to be the only one I need to file. Turbo Tax instructions need to be improved. And the Forms 8459 which are to be filed need to be automatically printed out as is the Form 8453. Fix the instructions to clarify including addressing the issue of filing Form 8459 with the filing of the 1040 and associated Forms and Schedules.
Date published: 2022-04-16
Rated 4 out of 5 by from Glad to be done Overall, I like TurboTax. I am a repeat user and will continue to use it for my tax filing needs in the foreseeable future. There are some hicups on some miscellaneous items that I would like to see cleared up. While those items seem to differ from year to year, it is difficult to pinpoint a single instance.
Date published: 2022-04-16
Rated 2 out of 5 by from Turbo Tax and Taxes Rejected I did not find Turbo Tax as helpful as in past years. My taxes have now been rejected 3 times and the help feature is not so helpful. This happened last year as well. Will most likely try another avenue for taxes next year.
Date published: 2022-04-16
Rated 4 out of 5 by from Gets the job done I appreciate the ease of filling in the fields and answering basic questions, however, there are some questions in the review portion that are not as easy to answer, especially those pertaining to specific schedules that are not easy to access. We had to call a tax expert for help to get through those sections. She was helpful and able to answer our questions. We like to use Turbo Tax so we can independently file our taxes but we do wish it was a little cheaper.
Date published: 2022-04-16
Rated 4 out of 5 by from Worked, with help from chat agent Worked, with help from chat agent, who was excellent
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1640