TURBOTAX CUSTOMER REVIEWS
TurboTax Deluxe Reviews
TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.
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TurboTax Online
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TurboTax Full Service
Rated 1 out of 5 by
asfasdeingne from
Horrible experience
This was a painful process. Turbo Tax has a terrible process at every step of the way. Even though I was a pilot customer of the full expert live service and have bought it every year since, I was rudely treated by the onboarding person, given requirements that differed from the app, and then assigned a tax expert woefully unqualified to handle my return. I started the process on February 19 and barely got a return ready by April 14. My tax expert gave me incorrect information at several junctures and was not timely in her responses. I had to wrestle with her and use the Facebook messaging agent to try and escalate. Although my tax expert ultimately rallied and made the corrections I had been requesting for over a month, it was a horrible process. On top of that when I logged in as part of the back and forth with my tax expert on April 14 I was told that if I did not check out by today my return would be purged from the system. I had no prior notice of this. The one shining star was the Facebook messaging support team. They were outstanding - responsive, efficient and well trained. Unless there are somehow dramatic improvements to this service and related processes in the next year I am either taking my business elsewhere or doing my own return next year. It took more time to wrestle with this process than it would have taken to do my return. Absolutely horrible.
Date published: 2022-04-14
Rated 5 out of 5 by
AKBatch from
Raymond from Turbotax was Awesome!
Had a bit of a problem figuring out how to work turbotax, and Raymond was a major help! He very easily described everything so I knew what to do without any problems.
Date published: 2022-04-14
Rated 5 out of 5 by
Impressed with Roberto from
Roberto was awesome!
Roberto was patient and professional. He helped resolve the issues that were preventing me from filing my taxes.
Date published: 2022-04-14
Rated 2 out of 5 by
euey from
not good
no update 2021 / geek squad had to fix / e file was free but you had charges
Date published: 2022-04-14
Rated 2 out of 5 by
ANdre12345 from
Business tax poorly designed
The business tax did not walk you through step by step. One had to find and open a form and then fill it in.That should have been part of the program. Also the eFiling was not clear enough. It took me several iterations before I realized you actually had to click on "Find electronic copy" to actually get the signed copy of form 8453. There should have been a clearer prompt.
Date published: 2022-04-14
Rated 5 out of 5 by
teamhansen from
Love my TurboTax
Love the way it walks you through every detail. Easy to understand and easy to get back to an area to fix errors on your return.
Date published: 2022-04-14
Rated 2 out of 5 by
Mark5200 from
meh.
I had to enter the same information multiple times.
Date published: 2022-04-14
Rated 5 out of 5 by
Mac the Knife from
Making life simple
Easier than ever, quick, self explanatory and I have the rest of my day to enjoy.
Date published: 2022-04-14
Rated 3 out of 5 by
wefwefw from
Not sure if worth the cost
There was a limit to the phone call time provided and I still left as though I did not understand the answers I was given to my question.
Date published: 2022-04-14
Rated 5 out of 5 by
OldMack22 from
So easy!!!!
Absolutely love the ease of filing with Turbo Tax. Step by step instructions and checking to make sure that I did not miss anything was wonderful.
All TurboTax® Offerings Reviews - Page 1588
Date published: 2022-04-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 1 out of 5 by
asfasdeingne from
Horrible experience
This was a painful process. Turbo Tax has a terrible process at every step of the way. Even though I was a pilot customer of the full expert live service and have bought it every year since, I was rudely treated by the onboarding person, given requirements that differed from the app, and then assigned a tax expert woefully unqualified to handle my return. I started the process on February 19 and barely got a return ready by April 14. My tax expert gave me incorrect information at several junctures and was not timely in her responses. I had to wrestle with her and use the Facebook messaging agent to try and escalate. Although my tax expert ultimately rallied and made the corrections I had been requesting for over a month, it was a horrible process. On top of that when I logged in as part of the back and forth with my tax expert on April 14 I was told that if I did not check out by today my return would be purged from the system. I had no prior notice of this. The one shining star was the Facebook messaging support team. They were outstanding - responsive, efficient and well trained. Unless there are somehow dramatic improvements to this service and related processes in the next year I am either taking my business elsewhere or doing my own return next year. It took more time to wrestle with this process than it would have taken to do my return. Absolutely horrible.
Date published: 2022-04-14
Rated 5 out of 5 by
AKBatch from
Raymond from Turbotax was Awesome!
Had a bit of a problem figuring out how to work turbotax, and Raymond was a major help! He very easily described everything so I knew what to do without any problems.
Date published: 2022-04-14
Rated 5 out of 5 by
Impressed with Roberto from
Roberto was awesome!
Roberto was patient and professional. He helped resolve the issues that were preventing me from filing my taxes.
Date published: 2022-04-14
Rated 2 out of 5 by
euey from
not good
no update 2021 / geek squad had to fix / e file was free but you had charges
Date published: 2022-04-14
Rated 2 out of 5 by
ANdre12345 from
Business tax poorly designed
The business tax did not walk you through step by step. One had to find and open a form and then fill it in.That should have been part of the program. Also the eFiling was not clear enough. It took me several iterations before I realized you actually had to click on "Find electronic copy" to actually get the signed copy of form 8453. There should have been a clearer prompt.
Date published: 2022-04-14
Rated 5 out of 5 by
teamhansen from
Love my TurboTax
Love the way it walks you through every detail. Easy to understand and easy to get back to an area to fix errors on your return.
Date published: 2022-04-14
Rated 2 out of 5 by
Mark5200 from
meh.
I had to enter the same information multiple times.
Date published: 2022-04-14
Rated 5 out of 5 by
Mac the Knife from
Making life simple
Easier than ever, quick, self explanatory and I have the rest of my day to enjoy.
Date published: 2022-04-14
Rated 3 out of 5 by
wefwefw from
Not sure if worth the cost
There was a limit to the phone call time provided and I still left as though I did not understand the answers I was given to my question.
Date published: 2022-04-14
Rated 5 out of 5 by
OldMack22 from
So easy!!!!
Absolutely love the ease of filing with Turbo Tax. Step by step instructions and checking to make sure that I did not miss anything was wonderful.
All TurboTax® Offerings Reviews - Page 1588
Date published: 2022-04-14