TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from I had a nice experience I was supposed to get a discount by Uber and Lyft and I don’t see the discount
Date published: 2021-05-10
Rated 2 out of 5 by from VERY VERRY HARD TO TALK TO IN LIVE CONVERSAN WHEN I ATTEMPTED TO TALK TO SOMEONE, THEY RESPONDED AS IF THEY HAD NOT READ MY QUESTION. THEY RESPONDED WITH COMPLETELY DIFFERENT RESPONSE. I HAVE HAD TO REPEAT MYSELF THREE TIMES, GETTING VERY, VERY, VERY FRUSTRATED TRYING TO GET ANSWER. WHEN FRUSTRATED I TRIED TO QUESTION THEM, THEY CUT ME OFF!!! NOT ANSWERING MY QUESTION. TURBOTAX JUST LOOK AT MY DIALOGUE. THERE WAS ONLY ONE PERSON, A CPA FROM CONNECTICUT THAT WAS VERY VERY HELPFULL HELPING ME SOLVE MY PROBLEM UNTIL LATE IN THE EVENING. TODAY I WAS CUT OFF FROM CONVERSATION--NO ANSWERS
Date published: 2021-05-10
Rated 3 out of 5 by from cpa it was easy to do but i could have went to my CPA for less but didnt know the cost until i was done.
Date published: 2021-05-10
Rated 3 out of 5 by from too many questions Paid $80 to ask 2 questions. ie Premier status. Look elsewhere
Date published: 2021-05-10
Rated 5 out of 5 by from It was fast and easy I enjoy using turbo tax because its fast easy and very helpful
Date published: 2021-05-10
Rated 5 out of 5 by from It's simple and easy Tax report made EASY. Can be done within hours. I'm pretty happy with the refund I receive too.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Great It is so easy to file our taxes through Turbo Tax. I highly recommend this service.
Date published: 2021-05-10
Rated 5 out of 5 by from turbo tax rocks it was very simple and easy, and the experts were very helpful.
Date published: 2021-05-10
Rated 3 out of 5 by from TurboTax is going down hill There were two major situations that had no recourse. I am not happy that TT stopped making actual forms available to me through the program. If these documents were available, I could easily have taken care of my problems. Specifically, I needed to access 1040 Schedule 1 for odd Other Income.
Date published: 2021-05-10
Rated 3 out of 5 by from Senior Research Consultant This service is very expertise and could use some improvements particularly, better communication. The knowledge base seems to be adequate but must manage customer expectations better.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1584
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I had a nice experience I was supposed to get a discount by Uber and Lyft and I don’t see the discount
Date published: 2021-05-10
Rated 2 out of 5 by from VERY VERRY HARD TO TALK TO IN LIVE CONVERSAN WHEN I ATTEMPTED TO TALK TO SOMEONE, THEY RESPONDED AS IF THEY HAD NOT READ MY QUESTION. THEY RESPONDED WITH COMPLETELY DIFFERENT RESPONSE. I HAVE HAD TO REPEAT MYSELF THREE TIMES, GETTING VERY, VERY, VERY FRUSTRATED TRYING TO GET ANSWER. WHEN FRUSTRATED I TRIED TO QUESTION THEM, THEY CUT ME OFF!!! NOT ANSWERING MY QUESTION. TURBOTAX JUST LOOK AT MY DIALOGUE. THERE WAS ONLY ONE PERSON, A CPA FROM CONNECTICUT THAT WAS VERY VERY HELPFULL HELPING ME SOLVE MY PROBLEM UNTIL LATE IN THE EVENING. TODAY I WAS CUT OFF FROM CONVERSATION--NO ANSWERS
Date published: 2021-05-10
Rated 3 out of 5 by from cpa it was easy to do but i could have went to my CPA for less but didnt know the cost until i was done.
Date published: 2021-05-10
Rated 3 out of 5 by from too many questions Paid $80 to ask 2 questions. ie Premier status. Look elsewhere
Date published: 2021-05-10
Rated 5 out of 5 by from It was fast and easy I enjoy using turbo tax because its fast easy and very helpful
Date published: 2021-05-10
Rated 5 out of 5 by from It's simple and easy Tax report made EASY. Can be done within hours. I'm pretty happy with the refund I receive too.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Great It is so easy to file our taxes through Turbo Tax. I highly recommend this service.
Date published: 2021-05-10
Rated 5 out of 5 by from turbo tax rocks it was very simple and easy, and the experts were very helpful.
Date published: 2021-05-10
Rated 3 out of 5 by from TurboTax is going down hill There were two major situations that had no recourse. I am not happy that TT stopped making actual forms available to me through the program. If these documents were available, I could easily have taken care of my problems. Specifically, I needed to access 1040 Schedule 1 for odd Other Income.
Date published: 2021-05-10
Rated 3 out of 5 by from Senior Research Consultant This service is very expertise and could use some improvements particularly, better communication. The knowledge base seems to be adequate but must manage customer expectations better.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1584